203516 - Mozilla Stops Responding (Crashes) After Appx. 10 Minutes of Continuous Use on Win 98 SE

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[John Bookhardt]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.3) Gecko/20030312

This also happened in Mozilla 1.2.1 on this computer.  The browser seems to stop
responding after a period of use.  It does NOT seem to be connected to any
specific URL or to any specific action such as downloading a file or printing. 
The first indication is when you click an item on a page to bring up new
information - the browser will ONLY paint part of the page.  If you try to go
back, generally only part of that page will paint too. If you try to go to a
completely different URL (say from a bookmark), the browser will stall and
simple not go anywhere.  It does NOT help to close the browser and restart.  The
exact same thing will happen immediately (again) as soon as Mozilla starts.  The
ONLY thing that I have found that works is to close everything and reboot the
computer.  (You are able to close everything, including Mozilla, and shutdown
the computer.)  Then Mozilla will work correctly for another period of time. 
This computer has a Matrox Millennium G450 Video card, a Tyan S1854 Trinity 400
MB, and a Via Appolo Pro 133A chipset, 256 MB of main memory, Win 98 SE
installed.  I have NEVER had a problem with Netscape, version 4.08, or MSIE 5.5,
SP2 on this computer (both are still installed).  I installed the exact same
version on my wife's Win 2K, SP2 computer and Mozilla works perfectly - NEVER
crashes -- no problems at all (She loves it!).

Reproducible: Always

Steps to Reproduce:
1.Start Mozilla on Win 98 computer.
2.Use for approximately 10 minutes - any URL.
3.Stops painting or repainting the screen - then halts.
4.When it halts, the Mozilla "M" in the upper right cormer stops changing to the
lizard and back -- it freezes where it is.

Actual Results:  
You HAVE to reboot to continue surfing.

Expected Results:  
Continue to work as it does when it first starts.

No theme.
No talkback crash ID.
System config listed above.

Comment 1

[Matthias Versen [:Matti]]

*** Bug 203517 has been marked as a duplicate of this bug. ***

Comment 2

[Matthias Versen [:Matti]]

why do you need to reboot ?
Which graphic card do you use ?

Comment 3

[Michael Jennings]

I also have a computer with a Matrox G450 video card. I have what sounds like
the same problem. Intel 815EEA2 Motherboard. I'm using Matrox driver 5.88.061,
dated 25 feb 03. The Matrox web site says, "28 feb 03". WinXP with all patches
installed. This is not a signed driver. The signed driver seems to cause more
problems. There is no evidence that the G450 is causing any problem, it works
fine with all programs.

My experience is exactly the same as below, quoted here: "The first indication
[of a problem] is when you click an item on a page to bring up new information -
the browser will ONLY paint part of the page.  If you try to go back, generally
only part of that page will paint too. If you try to go to a completely
different URL (say from a bookmark), the browser will stall and simply not go
anywhere."

I don't have to reboot, probably because I am using Windows XP, which is
protected from memory corruption.

ALL TABS and ALL INSTANCES of both Mozilla Browser and Mozilla Mail crash. There
seems to be no particular circumstance. 

I generally have 10 to 20 instances of Mozilla open, each with several tabs,
when the crash occurs. (A lot of work is lost.) 

Below is the TalkBack incidents list. Note that TalkBack does not allow copying
and pasting the incidents. I used Count Characters v. 3.0, available free from
http://www.funduc.com/ to copy the list to the Clipboard. 

status	Incident ID	captured At	type	comments

in Queue		04/30/2003 04:19 AM	program Crash	14 INSTANCES of Mozilla browser and
one instance of Mozilla composer crashed. No
sent	TB19550606Y	04/27/2003 05:53 AM	program Crash	ALL INSTANCES OF MOZILLA CRASHED!
sent	TB19473544Q	04/24/2003 13:15 PM	program Crash	ALL INSTANCES OF MOZILLA
CRASHED. This occurred after viewing a PDF file in Mozi
sent	TB19075052G	04/12/2003 04:53 AM	program Crash	Mozilla was failing, so I
closed all instances and tabs. When I closed the last 
sent	TB18405568Z	03/24/2003 08:28 AM	program Crash	ALL TABS OF ALL INSTANCES OF
MOZILLA CRASHED!!!!!
sent	TB4896725G	04/06/2002 10:36 AM	program Crash	
sent	TB4669453Q	03/31/2002 12:43 PM	program Crash	forwarding e-mail
sent	TB4658710G	03/31/2002 03:26 AM	program Crash	Trying to load a PDF file.
Probably clicking on many things at the same time.
sent	TB4325679G	03/21/2002 17:34 PM	program Crash	
sent	TB3888809Q	03/11/2002 00:43 AM	program Crash	Changing themes

Comment 4

[Matthias Versen [:Matti]]

no, you would get a Blue Screen (of death = BSOD) if you hit a driver bug in XP.

Comment 5

[Corey Cox]

I know this is marked win98SE but I just wanted to note that I am not
experiencing it on XP:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040113

Comment 6

[Alex Eng]

Reporter: Could you please download a recent nightly build from
<ftp://ftp.mozilla.org/pub/mozilla/nightly/>, and then let us know if you 
still see this problem?  If there is no response within 10 days of this inquiry,
this bug will be marked WORKSFORME.  Thank you.

To Future Commenters/Reporters: 
Please install the latest OS patches and upgrade to the latest video drivers,
and then try to reproduce this bug again, *before* commenting further on this
bug.  Also, please note the precise details of the versions of these patches and
updates.  These principles apply to any video-related bugs.

Comment 7

[Asa Dotzler [:asa]]

worksforme with windows Mozilla 2004020308. feel free to reopen if you can
reproduce with 1.6 or newer release.