216927 - Cannot Setup Email Account for SBC aDSL Email Account

Status: VERIFIED INVALID

(SeaMonkey :: MailNews: Account Configuration, defect)

Description

[Steve]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624

I don't know if this is the correct place to post this question, but I don't
know where else to look and I've tried searching in this group for others who
may have experienced the same problem.  Therefore, I will try to describe my
problem as clearly as possible.

I setup the email account including the POP server: POP.AMERITECH.YAHOO.COM and
included ONLY my Username in the correct field.  After clicking the "Get Msgs"
button and then entering my correct email password for this account I receive
the following response: "The PASS command did not succeed Mail server
pop.ameritech.yahoo.com responded: invalid user/password"

When reviewing the information displayed in the "Password" box I noticed that it
is appending "pop" to the username@domain field.  In my case the correct user
account should read "[e-mail]" (without the "POP").  I
cannot find anyplace in the setup area to differentiate between the actual POP
server name (pop.ameritech.yahoo.com) and what needs to pass to the mail
server's authentication.  Normally, an SBC email account requires the full
username, including domain, to be part of the 'username' field (eg.
[e-mail]).  When I try adding this the result, when logging on is
that it tries to append ALL of this to the POP address (eg.
[e-mail]@pop.ameritech.yahoo.com.

The SBC email username must include the full account name:
[e-mail] and is different then the POP server -
POP.AMERITECH.YAHOO.COM.

Is there any way to make this work for an email account that requires a domain
be included as part of a 'username' if/when it is DIFFERENT than the POP
server's address?

Thanks

Reproducible: Always

Steps to Reproduce:
1. Open Mail and Newsgroups (via Windows | Mail & Newsgroups)
2. Click Edit | Mail and Newsgroup Account Settings
3. Enter appropriate information in all required fields
The differences in the fields presented and how the information needs to be
saved to pass to the mail server are different for this kind of account.


Actual Results:  
"The PASS command did not succeed Mail server pop.ameritech.yahoo.com responded:
invalid user/password"



Expected Results:  
Account and Password would be correctly passed, as needed (eg.
[e-mail] and valid email password) to the mail server, authenticate
and mail messages would be delivered to the client.

I believe there should be a change made to result in the email username being
separate from the POP server, and not automatically append the former to the
later.  Instead, there could possibly be an option box that could be checked
that might allow an option to 'append POP server to Username' , or 'DO NOT
append POP server to Username'(?)

Comment 1

[Joe Infla]

Steve, please review bug 141156.  The gist of it suggests that this is only a
matter of the dialog itself saying the wrong thing.  Do you know what your mail
service provider's instructions said to enter for the various fields?

Comment 2

[Steve]

Thanks Joe, but it is ONLY this client that has a problem with these
credentials/setup.  I have been using internet email since 1991 and have 11
accounts/5 different providers.  All of these, including my Ameritech/SBC
account work properly, and have been for a very long time, with Eudora, Outlook,
Pegasus and Outlook Express.

What seems different to me in Mozilla is that it only 'expects' the 'username'
to be just that... username ONLY.  Unfortunately, SBC requires the username to
also include the domain, which is different than the POP server. Here, again, is
my problem:

If I enter just my username in the username field it trys to send it as
[e-mail]

If I endter the complete username that SBC requires - [e-mail] it
then tries to send [e-mail]@pop.ameritech.yahoo.com.  NEITHER is
correct.

I all my other email clients the 'username' is SEPERATE from the POP server
entry and they are not concantinated.

Or that the way it seems to me.

Steve

Comment 3

[Matthias Versen [:Matti]]

This is correct : 
[e-mail]@pop.ameritech.yahoo.com

That means that you try to login with the username 
"[e-mail]" at the server (@) "pop.ameritech.yahoo.com"

Can you please create a pop3 log :
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html

The login details will be surpressed but we could possibly see if something else
is wrong. Please attach the log via the "create new attachment" link in this bug.
And don't forget to disable the logging after you are finished.

Comment 4

[Steve]

You're obviously NOT understanding what I'm trying to say:

Scenario 1:
Username = emailuser
PoP = pop.ameritech.yahoo.com
Result: [e-mail] = FAILS

Scenario 2:
Username - [e-mail]
Pop = pop.ameritech.yahoo.com
Result = [e-mail]@pop.ameritech.yahoo.com = FAILS

What Should Happen (and happens with ALL OTHER EMAIL CLIENTS

Username = [e-mail]
PoP = pop.ameritech.yahoo.com

Result: Email client SENDS Username = [e-mail] & password
TO: pop.ameritech.yahoo.com
and SUCEEDS.

The POP server is a normal POP server address
The Username requires the domain as part of the username
Mozilla appends the FULL POP servername after the FULL Username which is WRONG.

Comment: NOT all MAIL servers accept "POP" in the authentication as part of the 
login process.

(I don't know how else to explain this.  It never happened to me before 
Ameritech changed their pops and smtp servers to Yahoo and then it ONLY FAILS 
now with Mozilla.  It still works correctly with Outlook 2000, Outlook Express 
and Eudora!  If no-one can understand what I'm trying to describe, I'm sorry.

I'll just (reluctantly) continue to use MicroSchlock stuff.  (Thought I was 
trying to contribute something important, but can't seem to make it clear 
enough).

Thanks Anyway,Steve

Comment 5

[Matthias Versen [:Matti]]

You don't understand what I try to tell you !

Example :
server : matti.no-ip.org
Username: [e-mail]

Mozilla displays in the dialog (for receiving mail)
"[e-mail]@matti.no-ip.org" and does this :
it opens a conection to "matti.no-ip.org" and sends the username
"[e-mail]"

How Do you know what Mozilla does ?

Append a Mozilla mail log file or better a packet trace using Ethereal (but we 
could see your full username and password in a packet trace)

Comment 6

[Joe Infla]

Steve (and Matti), there's no need to get angry over this.  Everyone understands
everyone else, but you two are obviously getting different results.  I'm getting
the same results as Matti:
server name: mail.servername.com
user name: [e-mail]
Password dialog displays: [e-mail]@mail.servername.com
And I'm successfully retrieving email.

Steve, best way to help us find the source of the problem right now is to make
the mail log or packet trace as Matti suggests.

Comment 7

[Joe Infla]

Meanwhile...
Point your browser at about:config and find the entries
mail.server.server[x].hostname and .username.  Also look for .realhostname and
.realusername.  The latter two entries are created when you change the hostname
and username from Account settings after initial creation of the account.

In addition to providing the mail log, you might try setting all of the above to
the "correct" settings, or just playing around with them in a test account, to
see if you can hit a working combination.

Comment 8

[Steve]

Thanks to those of you who were patient enough to read through the description
of my problem, understood what I was trying to learn and provided me useful and
understandable instruction, I am not operational with Mozilla mail on my SBC
email account.

It's very refreshing and encouraging to know that there still are helpful folks
out there who bother to understand the reason(s) why people post problems in forums.

For those of you who seem to be more concerned with picking apart a post and can
only see it as a means to cause a confrontation, I'm sorry for you.

Sadly, many forums are moderated by only those who seem to get a kick out of
belittling people with REAL problems and spend all of their time picking apart
the structure of a post, and only waste time pointing out flaws and errors.  In
all the years I've been on the internet, I'm unhappy to see that this is quickly
become the 'rule', rather than the exception

Thanks again to those thoughful others who really do care.

VBR, Steve

Comment 9

[Joe Infla]

Steve, what change ultimately fixed the problem?  It'd be useful to document for
future occurrences...

Marking FIXED.

Comment 10

[Matthias Versen [:Matti]]

Joe: I can't see a patch in this bug and that means that you can't mark this bug
fixed. You got no instructions from the person who gave you the EDITBUGS
permissions ?

Steve: 
This is no forum, this is a bug database. 
Your comment #8 doesn't add useful informations. 
Please avoid such comments - thanks

We need more informations from you. Will you provide a log or not ?

Comment 11

[Steve]

First, my apologies to all for including off-topic comments in my prior post -
comments hereby retracted.

I do not know how to create a log but will try to describe how the problem was
resolved.

After reading suggestions I reviewed my email setup and found that I had
mis-typed my 'username', with domain (eg. [e-mail]) in the wrong
field in the setup.  Once I deleted it from the wrong location and properly
entered it into the 'username' field, I was then able to successfully access,
and download, my email using Mozilla.

Based upon what I've learned here, this was NOT A BUG, but rather a user error
and I should NOT have posted it here.  Please forgive my mis-use (it was not
intentional - I just didn't know where else to go for help).

I don't know how to change the status on this, but I believe that this should be
closed out (and probably deleted from the database) since it is NOT a BUG. I
cannot create / submit a log because I don't know how to do that.

Whomever has the understanding, and the rights, to correct this error please do
so ASAP.

Thanks Again To Those Who Helped Me Learn, Steve

Comment 12

[Matthias Versen [:Matti]]

Steve: 
It's no problem if you did a mistake !
(we are all humans)

I'm happy that Mozilla now works for you. 
I misunderstood your last comment and I thought that you still have the problem
and in that case we could only help with such a log (see the link comment #3)

marking invalid (no bug)

sorry but deleting is impossible :-)

Comment 13

[Matthias Versen [:Matti]]

verified invalid after the last comment from the reporter