240977 - eBay.com - not possible to upload photos on eBay selling

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Andre Lapierre]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; de-de) AppleWebKit/124 (KHTML, like Gecko) Safari/125.1
Build Identifier: mozilla/5.0

I think this is more or less a Ebay mistake, because all my modern browser Safari, Camino, react the 
same way, just old Explorer can manage it. If I try to upload a photo, there is a Java script message:
If you don't wait, your photos will be lost, or similar. 

Reproducible: Always
Steps to Reproduce:
1.Selling an item on Ebay
2.choose your photo
3.try to go to the next page
Actual Results:  
Java message or nothing

Comment 1

[Greg K.]

Andre, if you suspect this is an error on eBay's site, it would be helpful for
you to contact them about it and let us know what response, if any, you receive.

Comment 2

[Peter 'vt100' Schwindt]

sending to techevangelism

Comment 3

[Mike Pinkerton (not reading bugmail)]

does this happen on windows as well, or just mac?

Comment 4

[Asa Dotzler [:asa]]

I was unable to reproduce the problem on windows. the image uploaded just fine.

Comment 5

[Phil Randal]

A friend has just reported this behaviour with Firefox 0.9.1 on Windows XP.

Comment 6

[Phil Randal]

Time for the Tech evangelists to hammer ebay:

Subject:     Re: IS=C33006 Other photo issue questions [#UK ?01]
(KMM16961240V14364L0KM)
Date:     Sun, 25 Jul 2004 20:59:35 -0700
From:     eBay Customer Support <[e-mail]>
Reply-To:     eBay Customer Support <[e-mail]>

Hello xxxxxx,

Thank you for your email. I appreciate the opportunity to assist you with the
problems you're having when trying to upload your pictures.

The Foxfire bfowser is not compatible with Picture Services and we recommend
using the most current version of the Internet Explorer or Netscape browser. I
am sorry for any inconvenience this may cause you. However, we designed eBay
Picture Services in such a way that it will support the vast majority of our
sellers. But we weren't able to build in support for every version of every web
browser.

To download the latest version of Internet Explorer go to the following URL:

http://www.microsoft.com/windows/ie/default.asp

Once there click on Downloads on the left hand side of the page and select
latest Version.

To download the latest version of Netscape, please go to the URL below and
follow the instructions on the page:

http://channels.netscape.com/ns/browsers/download.jsp


Regards,

Chelsea
eBay Picture Service Support
______________________________

Important: eBay will not ask you for sensitive personal information (such as
your password, credit card and bank account numbers, Social Security numbers,
etc.) in an email. Learn more account protection tips at:

http://www.pages.ebay.com/help/account_protection.html 
_____________________________________________
For our latest announcements, please check:
http://www2.ebay.com/aw/announce.shtml
_____________________________________________

*******************************************
6720667 7/25/04



Original Message Follows:
-------------------------

Form Message %44400% 010904
Subject:        IS=C33006 Other photo issue questions [#UK ?01]
User Feedback:        124
User State:        ?01
Browser Info:        Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7)
Gecko/20040626 Firefox/0.9.1
Ask about selling (for sellers only) > Photo issues > Other photo issue
questions
Message: Hi there,
    I've been having problems attempting to upload photos whilst
listing items.
 My browser I'm using is FIREFOX  0.9.1.  It is IMPOSSIBLE to upload
photos.
Ii's come to my notice that I'm not the only one having problems with this,and
would be really grateful if you could look into the problem as
soon as possible.
If you think the problem lies with FIREFOX,perhaps you could work with
developers to get it fixed.,as I'm sure it will benefit you also,if more
are able to list items for sale.
 Obviously it would be good if your site worked with ALL browsers.
 Hopefully you will be able to remedy this quickly,
            Many Thanks

Comment 7

[Jennifer]

ebay's letter is a joke. It used to work just fine for me and it's ridiculous to
require that your customers install new software that is known to have security
holes in it. No, this is eBay's fault, and because of their incapbility to
reverse changes that have had a negative effect on their users, I'm not
impressed with their support. If all they can do is point you to a bug-ridden
and insecire mess (and I'm not trying to point fingers here; this is known
fact), they must not care about the security of customers' computers.

I'm using Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.3)
Gecko/20041013 Firefox/0.10.

I have also filed a 'it doesn't work' complaint to ebay's web boards after
waiting multiple weeks for this to be fixed.

Comment 8

[Travis Chase]

*** Bug 273186 has been marked as a duplicate of this bug. ***

Comment 9

[Travis Chase]

*** Bug 147867 has been marked as a duplicate of this bug. ***

Comment 10

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 11

[miles loretta]

Won't work on windows XP Pro either

Comment 12

[Len Rapoport]

Went to revise an auction and when on the form to change "Pictures and Item Details" form it would not allow the change to be accepted.  

Error Message:  Please enter your correct information in the highlighted fields below.
	
Add pictures

Scroll down and find this error message:

Gallery pictures must be .jpg, .tif, or .bmp files. Please submit one of these file types.

When you attempt to either add a jpg file or click on the selection :The description already includes a picture URL for my item.

It will not take the change and will keep coming back with the same error message.

Had to cancel the revision could not get off this page.

Mac OSX 1.4 Tiger on Camino 1.0b1

Comment 13

[Matthias Versen [:Matti]]

Photo upload worked the last time i tried it

Comment 14

[jacques Gautreaux]

This is happening again. I am unable to upload photos to eBay using Firefox 61.0.2 (64-bit). Once you attempt to do this the wheel spins and nothing happens. From this point on the browser will not load any additional pages. You have to close the browser and reload. this is a huge pain!