45509 - Classic: New Account Setup is non-functional on Mail app startup

Status: VERIFIED FIXED

(SeaMonkey :: MailNews: Account Configuration, defect, P3)

Description

[Nikhil Bhatla (gone)]

Mozilla build from morning of 7/13:

When you launch Mail for the first time after starting up the browser, a New 
Account Setup wizard is displayed.  However, it is non-functional.  All four 
buttons (Cancel, Next, Previous, and Finish) are clickable when only two of them 
should be (Cancel and Next).  

Clicking on "Next" report "Error: missing an entry in the wizard map for null". 

"Back" reports a Javascript Error: "chrome://global/content/wizardHandlerSet.js 
line 83: this.wizardmap[this.currentPageTag] has no properties".

"Finish" reports a Javascript error: 
"chrome://messenger/content/accountWizard.js line 120: 
wizardManager.wizardmap[wizardManager.currentPageTag] has no properties".

"Cancel" works fine.  If you cancel the first Wizard and try it again, the 
buttons work fine.

Comment 1

[lchiang]

Mark dogfood if this is truly happening

Comment 2

[Jay Patel [:jay]]

Putting on [dogfood+] radar. 

Comment 3

[lchiang]

Do you enter values in each of the fields or make selections prior to clicking 
Next?

Comment 4

[Nikhil Bhatla (gone)]

Yeah, I filled out all the proper info on each screen.

Comment 5

[Alec Flett]

this sounds like the onload handler for this dialog is not firing.
CC'ing waterson... this is that same dialog where I was complaining about the 
onload handler not firing last week, bug 44713

Comment 6

[Alec Flett]

what platform is this on, BTW?

Comment 7

[Alec Flett]

oops, just saw the platform/OS field... a Mac bug, yiech. reassigning to 
waterson because he might know what's up with the onload handler (sorry, Chris!)

CC hyatt (for XUL), smfr, pinkerton for some mac expertise.

Comment 8

[Chris Waterson]

-> xptoolkit, to share the wealth.

Comment 9

[Peter Trudelle]

reassigning to danm

Comment 10

[Nikhil Bhatla (gone)]

Still happening on this morning's (7/18) build

Comment 11

[Dan M]

  Alright, we got problems. I've tried to reproduce this with private debug 
builds on the Mac and Windows, as well as with the pre-packaged 2000-07-19-12-M17 
builds, both Mozilla and Netscape, on the Mac.
  Just to be sure, what I'm doing is downloading the .sea.bin file, unstuffing 
it, then deleting my :Documents:Mozilla folder and my :System 
Folder:Preferences:Mozilla Registry file, and finally launching the Mozilla 
Messenger file. I get a completely well-behaved Account Setup Wizard in all 
cases, with disabled Back and Finish buttons.

Comment 12

[leger]

Marking WorksForMe...nbaca, please verify.

Comment 13

[Ninoschka Baca]

Build 2000-07-19-20M17, Commercial and Mozilla: Mac 9.04
Verified Worksforme. I followed the steps that danm describes and I don't see 
problems with the Account Wizard buttons.

Comment 14

[Ninoschka Baca]

Build 2000-07-19-20M17: Mac 9.04
Reopening

After observinng Nikhil, I am now able to duplicate the problem. The key is 
changing to the Classic theme.

Steps to reproduce:
1. Open Mail using the Modern theme
a. If a mail account already exists then go to step #2.
b. If no mail account exists and the Account Wizard starts then Cancel out of 
the Wizard, then go to #2.
2. Select Edit|Preferences, select Themes
3. Click onto the Classic theme and select the Switch Theme button, OK.
4. Select Edit|Mail/News Account Settings
5. In the Account Settings dialog select the "New Account" button

Actual Results: 
a. Commercial build: Notice that none of the radio buttons are selected. In 
fact, the "Other ISP or email provider" option is gone. The Cancel, Back, Next, 
and Finish buttons all appear enabled. Cancel works but Next does nothing. Back 
and Finish also do nothing.

Workaround: If I select a radio button such as "Existing Mail account" (not 
always required), Cancel out of the Wizard, reopen the Account Wizard, now the 
"Other ISP or email provider" option appears and is selected. The buttons look 
correct so that the Cancel and Next buttons are enabled and the Back and Finish 
buttons are disabled. I can also select the Next button and it progresses to the 
next dialog as expected.

b. Mozilla build: The same problem occurs where no radio button is selected. The 
Cancel, Back, Next and Finish buttons all appear enabled. Only Cancel works. 

Workaround: Select the "Existing Mail" radio button (this isn't always 
required), select Cancel, reopen the Account Wizard and now the buttons look and 
appear to function correctly.

Expected Results: After changing to the Classic theme, the Account Wizard dialog 
should function and appear correctly:
- The "Existing Mail account" radio button should be selected by default. For 
the commercial version the "Other ISP or email provider" radio button should 
also be selected by default.
- The Back and Finish buttons should be disabled
- The Next button should progress to the Identity dialog

Additional Information:
NT4 build 7/19: The problem does not occur.
Linux: Haven't tried yet.
  

Comment 15

[Jean-Francois Ducarroz]

Thanks Ninoschka for nailling down this problem. Now I can see the problem. It just a skin problem with the account 
wizzard dialog. Reassign to myself as Alecf is out for the day (I think)

Comment 16

[Jean-Francois Ducarroz]

Accepting...

Comment 17

[Jean-Francois Ducarroz]

sorry, my mistake, sounds like a little bit more serious than just a skin problem as it works well on WinNT and not 
on Mac. Reassign to danm.

Comment 18

[Alec Flett]

I'd like to add that if any of this crash is caused by the html: widgets in this
wizard, I have the completely reskinned wizard in my tree, but it got
nsbeta2-'ed the other day.

Comment 19

[Dan M]

  Why oh why would a css rule which points to a missing image cause a bug like 
this? An excellent question which I didn't answer. Instead, I've just fixed the 
css rule.
  By the way: I don't see the crash Alec mentions above. On my machine, the 
dialog fails to initialize (the first time it's displayed), and the buttons don't 
really do anything but print error messages when pressed. The corrected css url 
gives up happy buttons, and straightens out the whole dialog. On my machine. Say 
something if your mileage differs.

Comment 20

[Ninoschka Baca]

Build 2000-07-25-09M17: NT4, fixed.
Will check the Mac and Linux early Wed 7/26.

Comment 21

[Ninoschka Baca]

Build 2000-07-26-09M17: Mac 9.04, Linux 6.0
Verified Fixed!