97034 - CIBC (Canadian bank) "does not support" Mozilla

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Peter Janes]

From the Canadian Imperial Bank of Commerce website:

"For Netscape users:
CIBC PC Banking does not currently support Netscape 6.x browsers. Please do not
upgrade your browser at this time."

This also includes Mozilla, of course.

Attempting to log in with recent nightly builds (various between 2001072306 and
2001082308) gives:

"We are sorry...

This page cannot be viewed with the method you've chosen. Please use the button
below to go to the sign on page (Ref. #R690)."

which is the same message given for non-128-bit browsers--I suspect it's being
explicitly blocked.

Comment 1

[Andreas Becker]

mass change, switching qa contact from jonrubin to ruixu.

Comment 2

[David Illsley]

*** Bug 97037 has been marked as a duplicate of this bug. ***

Comment 3

[Alex Stewart]

I just used this site today to pay my VISA using Moz 0.9.4 and Debian GNU/Linux.
 Every so often (every 5 pages or so), I'd get a screen saying, Your browser
sent a request that the server could not understand, or something like that.  If
you press back, then try again, whatever you were trying to do usually works the
second time around.  (Once, I got the message twice, but it worked on the third
time.)  To me, it looks like we've got a race condition somewhere, though where,
I have no idea.  I've got SSL[23] and TLS turned on.

Comment 4

[Peter Janes]

Yes, I had similar behaviour when I did manage to login, but I wasn't confident
enough to actually do anything involving real money.

Would be nice to know if this is a Mozilla bug or a CIBC bug.  I suspect the latter.

Comment 5

[Alex Stewart]

According to http://www.netcraft.com/sslwhats?host=www.pcbanking.cibc.com the
site's running Netscape-Enterprise/4.1, so Netscape employees may be the best
ones to do the evangelising.

Comment 6

[Peter Janes]

According to CIBC's support personnel, "we do not currently support the Netscape
6.x browser because of un-resolved bugs, which are currently under investigation
at Netscape (browser does not recognize 128 bit encryption pages as secure)." 
(I asked about Mozilla and NS 6.x.)  Is this accurate--i.e. is there actually
such a bug--or is it just an excuse?

Comment 7

[Jason Bassford]

As of May 20, 2002 (the first time I've noticed) I can no longer login to CIBC
to do my banking.  I've been using Mozilla to do my CIBC banking for almost a
year now without any problem at all.  It looks as if they've now changed their
site design.

I go to "https://www.pcbanking.cibc.com/english/servlet/SignOn", enter my bank
card number and password, and click on the "Sign In" button.  Rather than
continuing on to the actual online banking options, as has always been the case
for me, it now, instead, bumps me back to the CIBC Services screen (which has a
link to Online Banking).  This is very annoying and seems like regression on
either their part or Mozilla's. (I would suspect theirs since their site design
has changed since the last time I went there and it worked.)

If it's not going to work at all, at the very least they should pop up a warning
message about not using Mozilla.

I'm using the 2002052004 trunk build under Windows XP.

Comment 8

[Jason Bassford]

Oh.  I should mention that the "This page cannot be viewed with the method
you've chosen," message was fixed a long time ago.  Really, this bug should have
been closed at that time.  But since another problem now exists I suppose it
should remain open.  (Or should I open a new bug with the different symptoms?)

Comment 9

[Jason Bassford]

Opened bug 145959.

Comment 10

[Jason Bassford]

This bug should now be completely resolved.  As per comment 8 (and given that
bug 145959 is now WFM with 9/27+ builds) I can see no reason for keeping this
bug open...

Comment 11

[Peter Janes]

I agree, the site appears to work now.  They still have a warning that you
shouldn't upgrade from Netscape 4.7x, so the actual "evangelism" of this bug
continues to apply, but you can sign on and perform transactions.

Comment 12

[Luke deGruchy]

I tried to log on to the CIBC site just now, and all it did was return me to the
CIBC home page.

I still have to use another browser to do my banking, which is a major pain.

Comment 13

[Luke deGruchy]

My apologies.  The CIBC site DOES work, but only for the newest nightly build. 
I had assumed that the problem had been fixed at the site, when it fact it had
been fixed at the browser site.  Please disregard my previous comment.

Comment 14

[Barry Marshall (at work)]

Their website now says that they support Netscaape 6.2.x, but not 7.0 yet....
which is about as close to saying that they support mozilla as I think you'll
get from them.

Since it's now working with the current nightly I've got on my W2K laptop 
(2002100218) and hadn't in the past, can we close this one up?  Someone wanna
give this a WORKSFORME?   (I can't change it for some reason).

Comment 15

[Mark Lord]

Something is now funny with cookies.

This used to work until very recently, and then they changed something on the
website to cause it to stop working.  Now trying to access their login results
in a page claiming that we have cookies blocked.

Comment 16

[Daniel Wang]

*** Bug 60218 has been marked as a duplicate of this bug. ***

Comment 17

[Katsuhiko Momoi]

Mass reassigning English-Other bugs to general default assignees.

Comment 18

[Alex Stewart]

CIBC's PC banking recently got a face-lift. Can anyone find any notion of
"supported browsers" on the new site? If not, I suggest marking this bug FIXED.

Comment 19

[Peter Janes]

I haven't found a "supported browsers" list, but neither have I found a warning
against using Mozilla.  The site works without issue in recent Linux builds (and
under some basic use in Windows), so as the original reporter I'm marking it
WORKSFORME.