Bug 1665421 Comment 0 Edit History

Note: The actual edited comment in the bug view page will always show the original commenter’s name and original timestamp.

Original comment by
on 
Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily.
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1
Revision 1 by
on 
Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily (from Bug 1665321 Comment 3):
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1
Revision 2 by
on 
[EDIT 2021-03-03]

With the benefit of hindsight, this bug requires having an existing installation of the same release channel, but in another folder. I understand that this is the precondition for getting the "Important News - ...new profile" alert seen in attachment 9182449 [details].

STR

1.) install 1st instance of Thunderbird in a new folder (C:\test\install1) of a virgin OS profile, create email account, close.
2.) install 2nd instance of Thunderbird (same release channel as in step 1) in another new folder (C:\test\install2).
- close "Important news: This installation of ... has a new profile" via (x) button
- switch to 3-pane tab
- open Error console (Ctrl+Shift+J)
- from "Welcome to Thunderbird" account hub, click [Email] button to add a new account.

Actual result

- distorted alert: "Important News - ...new profile" (oversize alert is bug 1695719): "This installation of {Thunderbird/Daily/...} has a new profile..." (make sure you are seeing this, I believe without this you will not see the bug). close the alert on (x), don't do anything else.
- After clicking on [Email] button from "Welcome..." hub, NOTHING.
- Loads of errors in console (see screenshots attached to this bug), the last one from the [Email] button being:

```
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 235, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:235:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:235
```

Expected:
- installing in another folder should not be affected by previous installations of the same channel in other folders
- Trying to create an existing email account via Welcome hub's [Email] button should succeed without console errors

----
(Original description)

Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily (from Bug 1665321 Comment 3):
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1
Revision 3 by
on 
[EDIT 2021-03-03]

With the benefit of hindsight, this bug probably requires having an existing installation of the same release channel, but in another folder. I understand that this is the precondition for getting the "Important News - ...new profile" alert seen in attachment 9182449 [details].

STR

1.) install 1st instance of Thunderbird in a new folder (C:\test\install1) of a virgin OS profile, create email account, close.
2.) install 2nd instance of Thunderbird (same release channel as in step 1) in another new folder (C:\test\install2).
- close "Important news: This installation of ... has a new profile" via (x) button
- switch to 3-pane tab
- open Error console (Ctrl+Shift+J)
- from "Welcome to Thunderbird" account hub, click [Email] button to add a new account.

Actual result

- distorted alert: "Important News - ...new profile" (oversize alert is bug 1695719): "This installation of {Thunderbird/Daily/...} has a new profile..." (make sure you are seeing this, I believe without this you will not see the bug). close the alert on (x), don't do anything else.
- After clicking on [Email] button from "Welcome..." hub, NOTHING.
- Loads of errors in console (see screenshots attached to this bug), the last one from the [Email] button being:

```
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 235, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:235:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:235
```

Expected:
- installing in another folder should not be affected by previous installations of the same channel in other folders
- Trying to create an existing email account via Welcome hub's [Email] button should succeed without console errors

----
(Original description)

Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily (from Bug 1665321 Comment 3):
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1
Revision 4 by
on 
[EDIT 2021-03-03]

With the benefit of hindsight, this bug probably requires having an existing installation of the same release channel, but in another folder. I understand that this is the precondition for getting the "Important News - ...new profile" alert seen in attachment 9182449 [details].

STR

1.) install 1st instance of Thunderbird in a new folder (C:\test\install1) of a virgin OS profile, create email account, close.
2.) install 2nd instance of Thunderbird (same release channel as in step 1) in another new folder (C:\test\install2).
- close "Important news: This installation of ... has a new profile" via (x) button
- switch to 3-pane tab
- open Error console (Ctrl+Shift+J)
- from "Welcome to Thunderbird" account hub, click [Email] button to add a new account.

Actual result

- Important caveat: **You'll only get the errors for the *first* startup of the second install. For subsequent startups, it's all fine and good.**
- distorted alert: "Important News - ...new profile" (oversize alert is bug 1695719): "This installation of {Thunderbird/Daily/...} has a new profile..." (make sure you are seeing this, I believe without this you will not see the bug). close the alert on (x), don't do anything else.
- After clicking on [Email] button from "Welcome..." hub, NOTHING.
- Loads of errors in console (see screenshots attached to this bug), the last one from the [Email] button being:

```
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 235, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:235:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:235
```

Expected:
- installing in another folder should not be affected by previous installations of the same channel in other folders
- Trying to create an existing email account via Welcome hub's [Email] button should succeed without console errors

----
(Original description)

Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily (from Bug 1665321 Comment 3):
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1
Revision 5 by
on 
[EDIT 2021-03-03]

With the benefit of hindsight, this bug probably requires having an existing installation of the same release channel, but in another folder. I understand that this is the precondition for getting the "Important News - ...new profile" alert seen in attachment 9182449 [details].

STR

1.) install 1st instance of Thunderbird in a new folder (C:\test\install1) of a virgin OS profile, create email account, close.
2.) install 2nd instance of Thunderbird (same release channel as in step 1) in another new folder (C:\test\install2).
- close "Important news: This installation of ... has a new profile" via (x) button
- switch to 3-pane tab
- open Error console (Ctrl+Shift+J)
- from "Welcome to Thunderbird" account hub, click [Email] button to add a new account.

Actual result

- Important caveat: **You'll only get the errors for the *first* startup of the *second* install. For subsequent startups, it's all fine and good.**
- distorted alert: "Important News - ...new profile" (oversize alert is bug 1695719): "This installation of {Thunderbird/Daily/...} has a new profile..." (make sure you are seeing this, I believe without this you will not see the bug). close the alert on (x), don't do anything else.
- After clicking on [Email] button from "Welcome..." hub, NOTHING.
- Loads of errors in console (see screenshots attached to this bug), the last one from the [Email] button being:

```
Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 235, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:235:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:235
```

Expected:
- installing in another folder should not be affected by previous installations of the same channel in other folders
- Trying to create an existing email account via Welcome hub's [Email] button should succeed without console errors

----
(Original description)

Trying to add existing email account on first time account hub fails with uncaught exception.

Using a try build of current daily (from Bug 1665321 Comment 3):
https://treeherder.mozilla.org/#/jobs?repo=try-comm-central&revision=068128352d3c6f40ce908cdcdf28c53c433cce1f
82.0a1 (2020-09-16) (64-bit)

Uncaught 
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgMailSession.topmostMsgWindow]", result: 2147500037, filename: "chrome://messenger/content/accountUtils.js", lineNumber: 237, columnNumber: 0, data: null, stack: "AddMailAccount@chrome://messenger/content/accountUtils.js:237:3\nonclick@chrome://messenger/content/msgAccountCentral.xhtml:1:1\n", location: XPCWrappedNative_NoHelper }
accountUtils.js:237
    AddMailAccount chrome://messenger/content/accountUtils.js:237
    onclick chrome://messenger/content/msgAccountCentral.xhtml:1

Back to Bug 1665421 Comment 0