Bug 1747914 Comment 0 Edit History

Note: The actual edited comment in the bug view page will always show the original commenter’s name and original timestamp.

Original comment by
on 
In the Cases tab, the "All Open Cases" view also lists all of the "CA Information Update Request" cases that are Complete. Those "completed" cases should be treated as closed, not open.

Also check the "My Open Cases" view for CAs -- the "completed" cases should not be listed as open.
Revision 1 by
on 
In the Cases tab, the "All Open Cases" view also lists all of the "CA Information Update Request" cases that are Complete. Those "completed" cases should be treated as closed, not open.

Also check the "My Open Cases" view for CAs -- the "completed" cases should not be listed as open.

Note: In the other Case types, there is "Case Request Status" and "Status". For example, for Audit Update Request cases, the "Case Request Status" will get set to Complete, but the Status will get set to Closed. But for "CA Information Update Request (Non-Audit)" cases, both the Case Request Status and the Status get set to Complete.

Back to Bug 1747914 Comment 0