We would like the creator of an 'Add/Update Root Request' case to be automatically reminded about clicking on the 'Submit to Root Store' button. This reminder should be done by adding a Comment in the case, so that an email gets sent to the CA because they may think they have already completed their case and may not login to the CCADB for a while. Also, the latest case comment is visible in the root store task list report about open 'Add/Update Root Request' cases, so we'll be able to see that the reminder has been sent. When to add the comment: Case Type: Add/Update Root Request Case Request Status: CA Providing Data Last Modified Date > 5 days Comment: Please open this Case in the CCADB and click on the 'Submit to Root Store' button after entering the applicable data into the Case.
Bug 1796693 Comment 0 Edit History
Note: The actual edited comment in the bug view page will always show the original commenter’s name and original timestamp.
We would like the creator of an 'Add/Update Root Request' case to be automatically reminded about clicking on the 'Submit to Root Store' button. This reminder should be done by adding a Comment in the case, so that an email gets sent to the CA because they may think they have already completed their case and may not login to the CCADB for a while. Also, the latest case comment is visible in the root store task list report about open 'Add/Update Root Request' cases, so we'll be able to see that the reminder has been sent. When to add the comment: Case Type: Add/Update Root Request Case Request Status: CA Providing Data Last Modified Date > 5 days Comment: Please open this Case in the CCADB and click on the 'Submit to Root Store' button (after entering the applicable data into the Case).