Bugzilla

(In reply to Alessandro Castellani [:aleca] from comment #12)
> Are you referencing the multimessage view that appears when you select a thread? Which is the same panel used to display messages.
> Or are you referencing the thread pane where all the messages are listed?
> If it's the multimessage view, then yes, that list needs a visual indicator for new and unread messages.

I'll let jvisser confirm for himself, but myself I am refereeing to the message List Pane (as per attachments sent previously) that can either be displayed in Table View or Card View (not the Message Preview Pane, my understanding is this one is still under re-work for improvements, but the same issue may apply to it, to take into consideration).

> For table view we've always used the underline indicator.

This is really not convenient and not really intuitive, new message should always be visible (not be hidden) by default and made directly accessible in the Message List as unread message. Bold text status and others... like any other unread message...

> For cards view that's a new UI paradigm we didn't have before.

I understand but same issue here. This needs improvement the unread message should simply appear in the list of messages and not be hidden invisible behind closed thread. One could imagine that if the thread is closed the unread message would still be visible in the thread directly in the list. Does that make sense?

> We definitely want to improve things nonetheless.

Yes please improve :-) 
Because currently it is really easy to miss new received messages as they are simply hidden by default, which sometime lead to awkward situation in the business world :-)

(In reply to Alessandro Castellani [:aleca] from comment #12)
> Are you referencing the multimessage view that appears when you select a thread? Which is the same panel used to display messages.
> Or are you referencing the thread pane where all the messages are listed?
> If it's the multimessage view, then yes, that list needs a visual indicator for new and unread messages.

I'll let jvisser confirm for himself, but myself I am refereeing to the message List Pane (as per attachments sent previously) that can either be displayed in Table View or Card View (not the Message Preview Pane, my understanding is this one is still under re-work for improvements, but the same issue may apply to it, to take into consideration).

> For table view we've always used the underline indicator.

This is really not convenient and not really intuitive, new message should always be visible (not be hidden) by default and made directly accessible in the Message List as unread message. Bold text status and others... like any other unread message...

> For cards view that's a new UI paradigm we didn't have before.

I understand but same issue here. This needs improvement the unread message should simply appear in the list of messages and not be hidden invisible behind folded thread. One could imagine that if the thread is closed the unread message would still be visible in the thread directly in the list. Does that make sense?

> We definitely want to improve things nonetheless.

Yes please improve :-) 
Because currently it is really easy to miss new received messages as they are simply hidden by default, which sometime lead to awkward situation in the business world :-)