Closed Bug 214103 Opened 21 years ago Closed 21 years ago

sharebuilder.com - accepts Netscape 6+, blocks Mozilla

Categories

(Tech Evangelism Graveyard :: English US, defect)

Product:
Tech Evangelism Graveyard
Component:
English US
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: zevious, Unassigned)

References

(
URL
)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5b) Gecko/20030724 Mozilla Firebird/0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5b) Gecko/20030724 Mozilla Firebird/0.6

Just tried to log into my account and recieved a messsage that my browser was no
longer supported. Only Netscape versions 6.0 and greater. Of course I was given
links to download IE, Netscape and AOL.

I didn't notice any change to the site and certainly, if Netscape 6.0 is
supported, Firebird will work. I sent off an email to them regarding it. We'll
see what they say. Anyone else use this site? If so, you should shoot off an
email as well.


Reproducible: Always

Steps to Reproduce:
1. visit www.sharebuilder.com
2. try to log into your account or go to
http://www.sharebuilder.com/sharebuilder/Service/Contact.asp
3. See result

Actual Results:  
browser blocked

Expected Results:  
allowed access
Confirmed new 2003072104 PC/WinXP. Affects Mozilla and Mozilla Firebird.
Spoofing a Netscape 7 UA allowed entry to the page.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: evang500
Summary: They are blocking Firebird with a message that only Netscape 6.0 and better is supported → sharebuilder.com - accepts Netscape 6+, blocks Mozilla
This is the response I got from customercare:

Dear Investor,

I understand you would like more information about using Mozilla to access
ShareBuilder.

As a result of some changes to our website, we no longer support the use of
Mozilla browsers. However, we have passed your comments along to our product
development team so they can track the number of Mozilla users that have a
ShareBuilder account.

Thank you for visiting ShareBuilder Securities Corporation. If you have any
further questions, you can reply to customercare@sharebuilder.com or visit our
Help section, available under the Customer Care tab.

Sincerely,

Stephanie Green
Customer Care Agent
ShareBuilder - Build your future
contacted
Status: NEW → ASSIGNED
Target Milestone: --- → Aug
Seems to be fixed tonight :)
Thank you!
Status: ASSIGNED → RESOLVED
Closed: 21 years ago
Resolution: --- → FIXED
wow. that has got to be the fastest turn around in a while. :-)
Status: RESOLVED → VERIFIED
I was thinking the same thing. :) Thanks for the help!
Product: Tech Evangelism → Tech Evangelism Graveyard
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