631604 - "Could not initialise WebGL, sorry :-(" in a virtual machine

Status: RESOLVED INVALID

(Core :: Graphics: CanvasWebGL, defect)

Description

[Cameron Dawson [:camd]]

This worked fine on my mac, but on Windows 7 in a VM, it won't even load the
demo.
I get an error dialog saying:

Could not initialise WebGL, sorry :-(

In beta 10, it is able to at least load the demo and start.

Reopening as this is a regression.

Comment 1

[u279076]

Attachment: Screenshot of error

Comment 2

[Benoit Jacob [:bjacob] (mostly away)]

Can you paste the graphics section in about:support?

If you're using a Intel card, you need either to install the DirectX runtime or to wait for bug 630628 to land.

Comment 3

[Benoit Jacob [:bjacob] (mostly away)]

Oh, you said in a VM --- we are now blacklisting everything else than Intel, ATI, NVIDIA. The graphics engine in a VM typically shows up as a separate vendor, hence gets blacklisted. This is wanted: we had to blacklist VirtualBox because of crashes, bug 621411.

Comment 4

[Cameron Dawson [:camd]]

Should the message be something more like, "Sorry, your hardware configuration is not supported." or something like that?

Or is this just a bug that should be closed as invalid or wontfix?

Comment 5

[u279076]

(In reply to comment #4)
> Should the message be something more like, "Sorry, your hardware configuration
> is not supported." or something like that?

I think the bug is valid -- we should deliver a better message (at least one without emoticons)

Comment 6

[Benoit Jacob [:bjacob] (mostly away)]

(In reply to comment #5)
> (In reply to comment #4)
> > Should the message be something more like, "Sorry, your hardware configuration
> > is not supported." or something like that?
> 
> I think the bug is valid -- we should deliver a better message (at least one
> without emoticons)

The message here is delivered by the website authors, not by us.

More information is available in about:support (currently only for Direct2D but soon generalized to all features) and available to privileged content using the nsIGfxInfo interface.

Comment 7

[Scoobidiver (away)]

Per comment 4, I close it as invalid.