Closed Bug 802701 Opened 12 years ago Closed 12 years ago

Users report losing their open tabs when giving Feedback

Categories

(Firefox for Android Graveyard :: General, defect)

Product:
Firefox for Android Graveyard
Component:
General
Version:
16 Branch
Platform:
ARM
Android
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: tdowner, Unassigned)

Details

(Whiteboard: [SUMO]) 

Some users are reporting that our Feedback prompt causes them to lose their open tabs. This shouldn't be happening as we open input in a new tab. unless some weird session Restore issue is happening (users open the play store, we get OOM killed, which doesn't make sense since these reports are coming through on input) or users simply don't see the Tab count in the top right (perhaps we can make it flash when we open a tab tab from Feedback).
Tyler, do you have more information about whether this happens when they go to the play store or when they are submitting feedback through our UI to input.mozilla.org? 

If it's the latter, they must just be confused about the tabs UI because that doesn't take them out of Firefox. We could try automatically closing the feedback tab after they're done submitting feedback, but we'd have to leave some time for them to read the "thanks" message we show.
Margaret, I don't have anything specific, but I'm going to assume it's submitting feedback to input, as these reports have all shown up on input (nothing on Google play so far).
Haven't seen this recently, closing as INCO until something more concrete comes in
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
Product: Firefox for Android → Firefox for Android Graveyard
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