Closed Bug 897712 Opened 11 years ago Closed 8 years ago

Figure out why Windows XP cancels stub installer installation over twice as often as other Windows versions

Categories

(Firefox :: Installer, defect)

Product:
Firefox
Component:
Installer
Platform:
x86_64
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: robert.strong.bugs, Unassigned)

Details

The following is data from 7/8 through 7/21 UTC and is for all channels and the numbers from release channel are so large that they make the numbers from the other channels insignificant.

Version       | Cancelled | Sample Size |
--------------+-----------+-------------+
Windows XP    |   15.17%  |   2205632   |
Windows 2003  |    7.01%  |     25178   |
Windows Vista |    4.12%  |    313231   |
Windows 7     |    7.52%  |   3914728   |
Windows 8     |    5.66%  |    831831   |
All           |    9.47%  |   7290600   |
After figuring this out if the problem can be fixed either it will be fixed in this bug or a new bug.
OS: Windows 7 → Windows XP
Notes:
Possible problem with WinXP WinInet?
http://support.microsoft.com/kb/263754
http://support.microsoft.com/kb/258425/en-us
Might be a progressbar issue on some WinXP systems confusing the user and causing them to cancel?
Previous stats
Version       | Cancelled | Sample Size |
--------------+-----------+-------------+
Windows XP    |   15.17%  |   2205632   |
Windows 2003  |    7.01%  |     25178   |
Windows Vista |    4.12%  |    313231   |
Windows 7     |    7.52%  |   3914728   |
Windows 8     |    5.66%  |    831831   |
All           |    9.47%  |   7290600   |

Latest stats
Version       | Cancelled | Sample Size |
--------------+-----------+-------------+
Windows XP    |   14.40%  |  24621423   |
Windows 2003  |    6.87%  |    255910   |
Windows Vista |    4.17%  |   3289255   |
Windows 7     |    7.59%  |  42888279   |
Windows 8     |    5.61%  |  10688940   |
All           |    9.24%  |  81743807   |
With XP being unsupported resolving as wontfix.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WONTFIX
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