Closed Bug 1007134 Opened 10 years ago Closed 10 years ago

keep experiencing this crash when Firefox will not even open so I can not even check if it needs a update

Categories

(Core :: General, defect)

Product:
Core
Component:
General
Version:
29 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
VERIFIED DUPLICATE of bug 973138

People

(Reporter: u501009, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.224 Safari/537.36

Steps to reproduce:

Tried safe mode


Actual results:

same result


Expected results:

stop crashing
Crash ID: bp-fbaf53f6-7991-44ba-96de-0b1de2140505
Version: unspecified → 29 Branch
This looks like a duplicate of bug 973138.  The crash report indicates that "LightsOff.CD920490367F.2.6.80.dll" is present...

David, does that sound right?  If so, does this indicate a virus on Debapriyo Bhattacharya's machine?  I can't tell from bug 973138.
Flags: needinfo?(dmajor)
see this for more info :- https://support.mozilla.org/en-US/questions/999186?
Ah, it's not your browser crashing...

So the good news is that this should be fixed in the next release if I'm right about it being bug 973138.  The bad news is that the person asking that question needs to get rid of this malware.
what is the solution ?
See bug 973138 comment 1.  Apart from waiting for Firefox 30, that's the best option.
This bad DLL should be blocked in Firefox 30 beta 2 which is available from http://www.mozilla.org/en-US/firefox/channel/#beta

Please install and use that and report back if it still crashes.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(dmajor) → needinfo?(dbbhattacharya6)
Resolution: --- → DUPLICATE
Status: RESOLVED → VERIFIED
Flags: needinfo?(dbbhattacharya6)
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