1010571 - [B2G][Email] Facebook notification email has disabled buttons

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P2)

Description

[mkruml]

Attachment: 2014-05-14-18-12-25.png

Description:
The automated message sent when a user has not logged into facebook for a while, but has notifications, has some disabled buttons on mobile devices.  The 'Open Facebook' button cannot be selected, and the 'View Notifications' button is unselectable and has no text.

Prereq: Email account linked to Facebook, facebook account has a notification and hasn't been logged into for >1 day, resulting in a particular kind of Facebook message sent to email, titled '____, you have __ message'

Repro Steps:
1) Update a Flame to BuildID: 20140514000204
2) Navigate to Email, and connect to an email that receives notifications from facebook
3) Navigate to Facebook notification email message in inbox and open:

Actual:
'Open Facebook' and 'View Notifications' buttons are disabled. Notification button has no text.

Expected:
Embedded buttons function as intended.

1.4 Environmental Variables:
Device: Flame 1.4 MOZ
BuildID: 20140514000204
Gaia: b40103dec34a147c9018a1af76eb21c3184f2f93
Gecko: 7788969f70b0
Version: 30.0
Firmware Version: v10f-3

Also repros on Flame 1.3 v10f-3

1.3 Environmental Variables:
Device: Flame 1.3 MOZ
BuildID: 20140505215459
Gaia: ec462dc62979dae593b4ad96ac3851ccbafe1813
Gecko:
Version: 28.0
Firmware Version: v10f-3

Also repros on Flame 1.3 v10e

1.3 Environmental Variables:
Device: Flame 1.3 MOZ
BuildID: 20140414142245
Gaia: 70d6403322ebbbc56b41ef4231e99597a92e3330
Gecko:
Version: 28.0
Firmware Version: v10e

Notes: This only occurs on mobile devices. Navigating to the same message via PC displays everything as intended.

Repro frequency: 100%
See attached: screenshot: 2014-05-14-18-12-25.png

Comment 1

[Hallvord R. M. Steen [:hallvors]]

Attachment: source of HTML mail from FB

I attach a copy of a HTML mail - as seen in Zimbra webmail, may have been somewhat filtered or altered. Is it possible to extract the actual source from the phone's mail store? Or try to send this attachment to oneself and see if it reproduces the problem?

Comment 2

[Nicole Fong]

Please review and provide potential fix date.

Comment 3

[Nicole Fong]

Colby - any updates on when this bug may be fixed?

Comment 4

[joseenrique.alvarezfernandez]

@Michael, could you please check this out. I don't know why I don't receive any emails from FB even though I've changed the settings on my FB account

Comment 5

[Michael Ellis]

Jose - Maybe you test so often, you can't get the logged-out email generated ; )

I checked my test account's email for a message like this and had two of the emails mentioned above. Both links contained in the email worked well for me, redirecting me to the appropriate Fb pages when clicked. I tested this on desktop and on the Flame running 2.0.

(Attaching screenshot)

Regardless, this issue is not on FB's end.  If anything, there might have been an issue with either Zimbra or FXOS email app.

Worked for me- Closing this Bug