1016156 - Problem in creating Username: directed to Internal Server Error

Status: RESOLVED DUPLICATE of bug 1072380

(developer.mozilla.org Graveyard :: User management, task)

Description

[daye.jung]

What did you do?
================
1. Tried to make a new mozilla account. Verified Persona.
2. Tried to make a new username for the account. Hit Submit.


What happened?
==============
1. Directed to Internal Server Error page.
2. Went back to the previous page, 'send me newsletter' was demonstrated in other language (Guess it could be Chinese)

What should have happened?
==========================
1. Supposed to obtain a username for my account.

Is there anything else we should know?
======================================

Comment 1

[Māris Fogels [:mars] (please needinfo)]

Hi, thanks for the bug report.  Could you please tell me the username you used to register the account, so that I can reproduce the error?

Comment 2

[daye.jung]

Hi, it was "dayejung". Thank you!

(In reply to Māris Fogels [:mars] from comment #1)
> Hi, thanks for the bug report.  Could you please tell me the username you
> used to register the account, so that I can reproduce the error?

Comment 3

[Māris Fogels [:mars] (please needinfo)]

Hmm, that doesn't look like something that would raise an error.  Could you please try creating a  account using the same input on our test server, https://developer.allizom.org/en-US/?  The server only records the data temporarily, and creating the account there will give me the exact error you saw.

Comment 4

[daye.jung]

I just tried to do the same thing on the test server and realized I forgot to mention something in the previous bug report about the input process I've made. Let me start over again:

1. I was verified using my email address in Persona
2. I tried to make an profile
3. I clicked the privacy policy page (which was opened on the same tab. I think it'll be wonderful if it opens on a separate tab) on the profile making page
4. I went back using back button on the browser from privacy policy to profile making page
5. Then I didn't see the privacy policy link anymore on the profile making page.
6. And once I clicked "CREATE A NEW PROFILE," I saw the "Internal Server Error," just like the one I saw on the non-test server.

Thank you.

(In reply to Māris Fogels [:mars] from comment #3)
> Hmm, that doesn't look like something that would raise an error.  Could you
> please try creating a  account using the same input on our test server,
> https://developer.allizom.org/en-US/?  The server only records the data
> temporarily, and creating the account there will give me the exact error you
> saw.

Comment 5

[Māris Fogels [:mars] (please needinfo)]

Perfect! Thanks for the additional info, that's very helpful.

I've got two errors in our logs associated with this:

URL
    /en-US/users/browserid_register
HTTP_REFERER
    https://developer.allizom.org/en-US/users/browserid_register
REQUEST_METHOD
    POST

Traceback (most recent call last):
File "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/hooks/framework_django.py", line 492, in wrapper return wrapped(*args, **kwargs)
File "/data/www/developer.allizom.org/kuma/urls.py", line 22, in <lambda> handler500 = lambda r: _error_page(r, 500)
File "/data/www/developer.allizom.org/kuma/urls.py", line 19, in _error_page return render(request, '%d.html' % status, status=status)
File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/shortcuts/__init__.py", line 44, in render return HttpResponse(loader.render_to_string(*args, **kwargs),
File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/template/loader.py", line 176, in render_to_string return t.render(context_instance)
File "/data/www/developer.allizom.org/kuma/vendor/src/jingo/jingo/__init__.py", line 191, in render return super(Template, self).render(context_dict)
File "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/api/function_trace.py", line 89, in dynamic_wrapper return wrapped(*args, **kwargs)
File "/usr/lib64/python2.6/site-packages/jinja2/environment.py", line 891, in render return self.environment.handle_exception(exc_info, True)
File "/data/www/developer.allizom.org/kuma/templates/500.html", line 7, in top-level template code {% set styles = ('error',) %}
File "/data/www/developer.allizom.org/kuma/templates/base.html", line 57, in top-level template code {% include "includes/google_analytics.html" %}
File "/data/www/developer.allizom.org/kuma/templates/includes/google_analytics.html", line 21, in top-level template code {% if request.user.get_profile().beta_tester %}
File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/contrib/auth/models.py", line 400, in get_profile self._state.db).get(user__id__exact=self.id)
File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/query.py", line 366, in get % self.model._meta.object_name)
DoesNotExist: UserProfile matching query does not exist.


Traceback (most recent call last):
File "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/hooks/framework_django.py", line 492, in wrapper return wrapped(*args, **kwargs)
File "/data/www/developer.allizom.org/kuma/apps/sumo/decorators.py", line 15, in _checkssl return view_func(request, *args, **kwargs)
File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/views/decorators/debug.py", line 75, in sensitive_post_parameters_wrapper return view(request, *args, **kwargs)
File "/data/www/developer.allizom.org/kuma/apps/users/views.py", line 193, in browserid_register register_form.cleaned_data)
File "/data/www/developer.allizom.org/kuma/apps/devmo/forms.py", line 167, in newsletter_subscribe raise forms.ValidationError(PRIVACY_REQUIRED)
ValidationError: [u'You must agree to the privacy policy.']

Comment 6

[daye.jung]

Actually, it's my very first time to report a bug to Mozilla people. Can you kindly tell me if there's any further action I should take at this point?

(In reply to Māris Fogels [:mars] from comment #5)
> Perfect! Thanks for the additional info, that's very helpful.
> 
> I've got two errors in our logs associated with this:
> 
> URL
>     /en-US/users/browserid_register
> HTTP_REFERER
>     https://developer.allizom.org/en-US/users/browserid_register
> REQUEST_METHOD
>     POST
> 
> Traceback (most recent call last):
> File
> "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/hooks/
> framework_django.py", line 492, in wrapper return wrapped(*args, **kwargs)
> File "/data/www/developer.allizom.org/kuma/urls.py", line 22, in <lambda>
> handler500 = lambda r: _error_page(r, 500)
> File "/data/www/developer.allizom.org/kuma/urls.py", line 19, in _error_page
> return render(request, '%d.html' % status, status=status)
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/django/django/shortcuts/
> __init__.py", line 44, in render return
> HttpResponse(loader.render_to_string(*args, **kwargs),
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/django/django/template/
> loader.py", line 176, in render_to_string return t.render(context_instance)
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/jingo/jingo/__init__.py",
> line 191, in render return super(Template, self).render(context_dict)
> File
> "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/api/
> function_trace.py", line 89, in dynamic_wrapper return wrapped(*args,
> **kwargs)
> File "/usr/lib64/python2.6/site-packages/jinja2/environment.py", line 891,
> in render return self.environment.handle_exception(exc_info, True)
> File "/data/www/developer.allizom.org/kuma/templates/500.html", line 7, in
> top-level template code {% set styles = ('error',) %}
> File "/data/www/developer.allizom.org/kuma/templates/base.html", line 57, in
> top-level template code {% include "includes/google_analytics.html" %}
> File
> "/data/www/developer.allizom.org/kuma/templates/includes/google_analytics.
> html", line 21, in top-level template code {% if
> request.user.get_profile().beta_tester %}
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/django/django/contrib/auth/
> models.py", line 400, in get_profile
> self._state.db).get(user__id__exact=self.id)
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/
> query.py", line 366, in get % self.model._meta.object_name)
> DoesNotExist: UserProfile matching query does not exist.
> 
> 
> Traceback (most recent call last):
> File
> "/usr/lib64/python2.6/site-packages/newrelic-2.16.0.12/newrelic/hooks/
> framework_django.py", line 492, in wrapper return wrapped(*args, **kwargs)
> File "/data/www/developer.allizom.org/kuma/apps/sumo/decorators.py", line
> 15, in _checkssl return view_func(request, *args, **kwargs)
> File
> "/data/www/developer.allizom.org/kuma/vendor/src/django/django/views/
> decorators/debug.py", line 75, in sensitive_post_parameters_wrapper return
> view(request, *args, **kwargs)
> File "/data/www/developer.allizom.org/kuma/apps/users/views.py", line 193,
> in browserid_register register_form.cleaned_data)
> File "/data/www/developer.allizom.org/kuma/apps/devmo/forms.py", line 167,
> in newsletter_subscribe raise forms.ValidationError(PRIVACY_REQUIRED)
> ValidationError: [u'You must agree to the privacy policy.']

Comment 7

[Māris Fogels [:mars] (please needinfo)]

No further action needed, contributors and the MDN Engineering team should now have what they need to fix this bug.  Now either a) a contributor will choose to work on it, or b) the dev team will prioritize it and work on it.  I can't say exactly how long that will take.

Comment 8

[daye.jung]

Alrighty. Thank you!

Comment 9

[Jannis Leidel [:jezdez]]

This should have been fixed via bug 1072380.