1018550 - [ZTE Open C] mail app does not work correctly

Status: RESOLVED DUPLICATE of bug 1012222

(Firefox OS Graveyard :: Gaia::E-Mail, defect)

Description

[jeanpierreaubry]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 2013102400

Steps to reproduce:

i added an account in the Mail app




Actual results:

the list of received mail appears OK

when i want to load a mail it takes anything from 10 minutes to above 12 hours


Expected results:

reading the given email

Comment 1

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

This report came from SUMO: https://support.mozilla.org/en-US/questions/1003653

Comment 2

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

answered in the SUMO forum.  

May need to look at pop3; we're looking at downloading the actual mail onto the device so this may be expected depending on what's being received ( ie attachments, etc. )

Comment 3

[Andrew Sutherland [:asuth] (he/him)]

I've commented on the sumo forum too.  My guess is that this is bug 925480 or bug 1012222.

Comment 4

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Thanks Andrew.  I guess it boils down to needing more info.

Comment 5

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

This certainly needs more info but I think from what I see on the SUMO thread, this issue seems to be resolved now.. I think it's safe to close this.

Comment 6

[Yoann Sculo]

Attachment: Logs : email reading

Comment 7

[Yoann Sculo]

Attachment: Screenshot of the problem

Comment 8

[Yoann Sculo]

Hello,

I'm encouting the exact same issue than jean pierre with my ZTE Open C using the same email provider (OVH) and IMAP

Platform version: 28.0
Version Identifier: 20140625152014
Git commit information: 2014-06-27 08:12:34 Unknown
Network: using a working wlan connection

Please find enclosed a screenshot of the problem. And logs from configuration to email reading

As soon as the email was readable (after 30 minutes !) all other emails were as well. When I receive new emails now, I can read them.

However I'm still not able to send emails. I will provide logs for this second issue ASAP.

Comment 9

[jeanpierreaubry]

hello

i got a working setup with

Account type POP3+SMTP

POP3
Host name: ssl0.ovh.net
Port: 955

SMTP 
Host name: ssl0.ovh.net
Port: 465

sending and receiving work

besides that my ZTE Open C seems to be rather temperamental a device !

Comment 10

[Yoann Sculo]

Attachment: Logs: email sending

Here are logs of my attempt to send an email.
I stopped the log after one hour. The wheel was still moving blocking the device.

Comment 11

[Yoann Sculo]

Thank you for your feedback Jean Pierre.
Unfortunately I really want to use IMAP, not POP.

As far as I understand, at the moment if I want to use emails with my phone I need to switch to POP3.

Comment 12

[Andrew Sutherland [:asuth] (he/him)]

Thank you for the logs.  They indicate it's an IMAP folder sync issue.  Bug 1012222 is the best fit but it could also be bug 925480.

Workaround is to find out whatever folder you have that confuses the hierarchy parsing code and delete it/rename it or create the missing folder hierarchy.  See the related bugs for discussion.