1021703 - Black screen in google street view

Status: RESOLVED DUPLICATE of bug 1034593

(Core :: Graphics: CanvasWebGL, defect)

Description

[Mihaela Velimiroviciu (:mihaelav)]

Mozilla/5.0 (X11; Linux i686; rv:30.0) Gecko/20100101 Firefox/30.0

Google street view turns black when trying to navigate.

Steps:
1. Go to https://www.google.com/maps/about/explore/?status=invite
2. Click the "Try" button
3. Enter street view mode
4. Try to move by clicking on the view content

Expected result:
You can navigate in street view with no issues, images are correctly rendered

Actual result:
The content turns black

Notes:
1. The issue doesn't reproduce on Chromium
2. It is not a recent regression (also reproducible on 27.0.1)
3. On Nightly and Aurora (and 20.0 release), the image only freezes, but it doesn't turn black
4. Working to find a regression range
5. Reproduced on several systems, with different graphics sets:
Adapter Description	ATI Technologies Inc. -- AMD Radeon HD 7700 Series
Device ID	AMD Radeon HD 7700 Series
Driver Version	4.2.12002 Compatibility Profile Context 9.012
GPU Accelerated Windows	0/1 Basic
Vendor ID	ATI Technologies Inc.
WebGL Renderer	ATI Technologies Inc. -- AMD Radeon HD 7700 Series
windowLayerManagerRemote	false
AzureCanvasBackend	cairo
AzureContentBackend	cairo
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0

Adapter Description	NVIDIA Corporation -- GeForce GT 610/PCIe/SSE2
Device ID	GeForce GT 610/PCIe/SSE2
Driver Version	4.3.0 NVIDIA 319.32
GPU Accelerated Windows	0/1 Basic
Vendor ID	NVIDIA Corporation
WebGL Renderer	NVIDIA Corporation -- GeForce GT 610/PCIe/SSE2
windowLayerManagerRemote	false
AzureCanvasBackend	cairo
AzureContentBackend	cairo
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0

Adapter Description	Tungsten Graphics, Inc -- Mesa DRI Intel(R) Ivybridge Desktop
Device ID	Mesa DRI Intel(R) Ivybridge Desktop
Driver Version	2.1 Mesa 8.0.4
GPU Accelerated Windows	0/3 Basic
Vendor ID	Tungsten Graphics, Inc
WebGL Renderer	Tungsten Graphics, Inc -- Mesa DRI Intel(R) Ivybridge Desktop
windowLayerManagerRemote	false
AzureCanvasBackend	cairo
AzureContentBackend	cairo
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0

Comment 1

[Mihaela Velimiroviciu (:mihaelav)]

Attachment: Screenshot

Comment 2

[Mihaela Velimiroviciu (:mihaelav)]

The regression (for image turning black) appeared in First Firefox 24.0a1 build (20130514031031).
Pushlog: https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=7130e5134a6e&tochange=81dd97739fa1

On Firefox 17.0 (first release which supported the WebGL version of Google Maps) it behaves the same way as on 30 (image turns black), but on Firefox 18 the image only freezes - Pushlog:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=ca4af4af5334&tochange=b038e9e2023f

Comment 3

[Ricardo Garcia]

I'm currently experiencing the same bug under Slackware Linux 64 bits and Firefox 30.0. NVIDIA binary driver 340.24. I tried disabling add-ons, enabling and disabling Flash, and I think all combinations of Autoscrolling, Smooth scrolling and Hardware acceleration from the advanced preferences screen.

Mozilla/5.0 (X11; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0

Comment 4

[Ricardo Garcia]

I disabled WebGL from about:config and checked some WebGL demos to verify it had been correctly disabled. Maps works the same (it works and it still shows the problem), so I'm not sure the issue is related to WebGL. I've discovered that enabling or disabling the developer tools (shortcut Ctrl+Shift+I), brings the image back on.

Comment 5

[Ricardo Garcia]

Also see:

https://support.mozilla.org/en-US/questions/1002684

Forcing WebGL is working for me.

Comment 6

[Ricardo Garcia]

From the Firefox 31 release notes, this looks like a duplicate of:

https://bugzilla.mozilla.org/show_bug.cgi?id=1034593

Comment 7

[Mossroy]

Not sure that https://bugzilla.mozilla.org/show_bug.cgi?id=1034593 is a duplicate because the issue is still there for me, but it has changed a bit.
Now it does not give black screens any more, but the image "freezes" during the movement from one point to another one.

A workaround that seems to work (on Ubuntu 14.04) is to reduce/reopen the Firefox window after each movement in Street View.

Comment 8

[Mossroy]

(I forgot to mention that I tested with Firefox 31.0, on Ubuntu 14.04 amd64)

Comment 9

[Ricardo Garcia]

According to the bug comments, it will be fixed in Firefox 33. The release notes of Firefox 31 mention it unresolved known issue.

https://www.mozilla.org/en-US/firefox/31.0/releasenotes/

Comment 10

[Sylvestre Ledru [:Sylvestre]]

Mihaela, could you check if the bug still occurs in 32? Thanks

Comment 11

[Mihaela Velimiroviciu (:mihaelav)]

Build identifier: Mozilla/5.0 (X11; Linux i686; rv:32.0) Gecko/20100101 Firefox/32.0 (32.0 beta 7)

I don't reproduce the issue on latest Firefox 32.0 beta build.

Comment 12

[Mossroy]

This issue seems to be solved with Firefox 32

Comment 13

[Mossroy]

I think this issue was indeed a duplicate of bug 1034593 , which has been fixed in Firefox 32.
I mark it as duplicate, as the reporter and myself can't reproduce the problem in Firefox 32, and the symptoms really match