1023518 - Invalid partner credentials

Status: VERIFIED FIXED

(Hello (Loop) :: Server, defect, P1)

Description

[Alexis Metaireau (:alexis)]

We're getting errors from tokbox:

Error: Failed to createSession. Error: An authentcation error occurred: (403) <?xml version="1.0" encoding="UTF-8" standalone="yes"?><errorPayload><code>-1</code><message>Invalid partner credentials</message></errorPayload>

http://sentry.shared.us-west-2.prod.mozaws.net/loop-prod/loop/group/80439/

Comment 1

[Alexis Metaireau (:alexis)]

ccing Rob and Adam from tokbox, do you have an idea about what's going on? We're seing a bunch of these errors on the server but our credentials are valid.

Comment 2

[Rob Hainer]

Likely due to a network problem we are having at our NY data center. We have routed around it for now but this may have caused intermittent problems between about noon and 1:00pm Pacific time today.

Comment 3

[Tarek Ziadé (:tarek)]

Alexis, since its intermittent, would it make sense to add a retry-loop on some of those backend calls ? Could that reduce the number of errors the client gets ?

Comment 4

[Alexis Metaireau (:alexis)]

Indeed, will work on that tomorrow.

Comment 5

[Tarek Ziadé (:tarek)]

Thanks alexis!  Can you point the bug here for reference ?

Comment 6

[Alexis Metaireau (:alexis)]

Attachment: link to github PR

Comment 7

[Alexis Metaireau (:alexis)]

Benson, needinfo you to be sure you got it: you can add a "retryOnError" option inside the tokbox settings!

Comment 8

[Alexis Metaireau (:alexis)]

Changeset is here for loop-server. https://github.com/mozilla-services/loop-server/commit/ed2d0d1a9f88fcc06aa2a0c38ed07958dc59448a

Keeping it open until Benson does the appropriate changes on the config.

Comment 10

[Benson Wong [:mostlygeek]]

the 0.6.0-dev snapshot deployed yesterday has the change in it.

Comment 11

[Benson Wong [:mostlygeek]]

To be clear: deployed to stage.

Comment 12

[James Bonacci [:jbonacci]]

This should be out in Prod by now...