1023629 - Support Businesscards for walk up support needed vision attached, request for mozlove logo

Status: RESOLVED FIXED

(Marketing :: Design, task)

Description

[guigs [:guigs] PST (please needinfo me!)]

Attachment: 20140606_104708.jpg

Hi I would like to request a creative resource for an offline support project. 

In a project this quarter for walk up support, in order to scale we are planning to create business cards with one sentence of support for each of the products. This will also include postcards for each product and will come with instructions.

Instuctions:[https://docs.google.com/a/mozilla.com/document/d/1JWFH2Im7bGS-mqTTVuKtmTygJIAuLCEp5HxfGiBLr6g/edit]

Where can I get a high quality image of the MozLove Heart.
Vision of cards: [https://docs.google.com/a/mozilla.com/document/d/118NCE4DpaxESygYM_KFmS77y6PB8FAvTVXUK2JXk9EU/edit]

Business card
Firefox: 
Front:
How to contact Support: We have a large volunteer community dedicated to solving your Mozilla questions.
SUMO Support Forum http://support.mozilla.org
Army of Awesome is our Twitter Support
Tweet: @firefox
<Email alias> 

Back:
Firefox logo
Firefox Basic Troubleshooting:
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Type this into the address bar: about:support and click "Reset Firefox"

Thunderbird: 

Front:Thunderbird logo
Thunderbird Troubleshooting
Please make a backup of the Thunderbird profile or computer before making changes. Then please start Thunderbird Safe Mode.
Do this by holding down the shift key while starting the application. The dialog opens check “Disable all Addons..” and click “Continue is Safe Mode”

Back:
Mozlove logo
How to contact Support: We have a large volunteer community dedicated to solving your Mozilla questions.

SUMO Support Forum http://support.mozilla.org

Comment 1

[Sean Martell]

Hey all,

Just noticed this bug was filed under websites, so it wasn't on our radar.

Future reference: our project initiation form is here: https://bugzilla.mozilla.org/form.creative

As for the ask, one thing to point out is that I don't think we be making a card for Thunderbird as it is a project that was retired by us and turned over to the community.

Comment 2

[Jessica Osorio [:josorio]]

Hey Creative Team!

Looks like Rachel is seeking our creative team's support to create the cards referenced in her comment above. 

Rachel, when do you need these completed by?

Matej would you be able to tell us if our creative team can support this?


Thank you!

Jess

Comment 3

[Matej Novak [:matej]]

Hi all,

As Sean says, this wasn't on our radar until now (and he's right about the Thunderbird card). I'll have to check in with Jennifer to see what's possible, but we do have a lot going on right now, so it will entirely depend on the deadline and how big a priority this is.

Over all, I think it would be better to do a general support card, rather than make them so specific ("Reset Firefox" is in the process of being renamed, for example, so we'd just have to update that again in a few months). That way they would work for all products and needs.

Thanks.

Comment 4

[Jessica Osorio [:josorio]]

+1 to Matej's reco above! 

Rachel, please just let us know by when you'd need them by and also if you like the idea of keeping the messaging to a more general/evergreen approach like Matej mentioned above. 

Thanks all for getting back to us so promptly! 

-Jess

Comment 5

[guigs [:guigs] PST (please needinfo me!)]

Jessica sorry for the delay, they have been waiting on them since June, would next month be enough time?

Comment 6

[Patrick McClard;pmcclard]

Matej, 

The plan was to include a short url to the KB article that explains Reset, and the URL will not change even if we rename the feature. We can just rename the feature on the KB article once that change is made.

With that in mind can we just tell them with the card that 'Resetting' is the easiest way to get you back up and running again with a link to the article?

Comment 7

[Matej Novak [:matej]]

(In reply to Patrick McClard;pmcclard from comment #6)
> Matej, 
> 
> The plan was to include a short url to the KB article that explains Reset,
> and the URL will not change even if we rename the feature. We can just
> rename the feature on the KB article once that change is made.
> 
> With that in mind can we just tell them with the card that 'Resetting' is
> the easiest way to get you back up and running again with a link to the
> article?

True. I'm sure we could describe it without using the name. I'm just wondering if something more generic about getting Firefox help would have a longer shelf life.

There also seems to be a lot of info in comment 0. I don't think we'd be able to fit it all on something the size of a business card (though it also says something about a postcard, so I'm a little confused about the actual ask).

Either way, I'll try to get back to you soon with what's realistic from our end.

Comment 8

[Matej Novak [:matej]]

Sorry about the delay here. I think we may need a little more info about what's driving this request and what goals it supports, etc. I'm going to chat about it with John Slater when he's back from PTO next week and we'll let you know. Thanks for your patience.

Comment 9

[John Slater]

Hi, and sorry about the slow response on this. I do agree with Matej that the copy on a few of these seems pretty long. SUMO folks, is it possible to shorten?

Comment 10

[guigs [:guigs] PST (please needinfo me!)]

Sure, how many characters, I shortened below as well. 


Firefox for Desktop
Front
How to contact Support: 
SUMO Support Forum http://support.mozilla.org
Army of Awesome is our Twitter Support
Tweet: @firefox
Back: 
Firefox logo
Firefox Basic Troubleshooting:
Reset Firefox to restore Firefox to its factory default state. Go to the url about:support and click "Reset Firefox"


Thunderbird

Thunderbird: 

Front:Thunderbird logo
Thunderbird Troubleshooting:
Backup the Thunderbird profile first, then please start Thunderbird Safe Mode.
Hold the  shift key while clicking on the icon, check “Disable all Addons..” and click “Continue in Safe Mode”

Back:
Mozlove logo
How to contact Support: Check out the volunteer support community:
SUMO Support Forum http://support.mozilla.org

Comment 11

[Jennifer Balaco]

Hi Rachel, 

Assigning design over to Matt. 

One quick note: as Sean pointed out in Comment 1, we should not do a card for Thunderbird. So we will just be delivering the Desktop card.

Comment 12

[Matej Novak [:matej]]

Hi all,

Patrick mentioned in comment 6 that we could link to the article explaining how to reset Firefox. Given that the name of the feature is changing soon, I think that would be a better option.

I've made that change below using some language we're going to be using elsewhere to describe the feature (could one of you provide the URL?). I also made some other tweaks, mostly for length.

Have a look and let me know if this works for everyone:


[Front]

Need help with Firefox?

Visit Mozilla Support: support.mozilla.org

Tweet at our Army of Awesome: @firefox


[Back]

Firefox logo

Learn how to give Firefox a tune up to restore performance and fix other issues: URL GOES HERE

Comment 13

[guigs [:guigs] PST (please needinfo me!)]

Looks good, the url is http://mzl.la/MnSTZB

Comment 14

[Matej Novak [:matej]]

(In reply to rmcguigan from comment #13)
> Looks good, the url is http://mzl.la/MnSTZB

Thanks!

Matt, let's strip the first part of that for the design: mzl.la/MnSTZB

Comment 15

[MT]

Attachment: moz_mobileCareerOpportunities_card.pdf

Thanks Matej. I've attached a PDF layout for both front and back sides...including a 2nd option for the backside. Let me know what you think.

MT

Comment 16

[Matej Novak [:matej]]

Looking good, Matt. 

Could you throw a hyphen in "tune-up"?

Rachel, who from your team needs to review and approve this?

Thanks.

Comment 17

[MT]

Attachment: moz_mobileCareerOpportunities_card.pdf

Thanks Matej, I've updated with a hyphen in 'tune-up'

MT

Comment 18

[Matej Novak [:matej]]

Thanks.

Rachel, please have a look and let us know what you think.

Comment 19

[MT]

Attachment: moz_mobileCareerOpportunities_card_v2.pdf

I've also attached a v2 option which highlights the main CTA on a white background, similar to how a standard business card often uses a white side to display primary details.

Comment 20

[Matej Novak [:matej]]

Just had a chat with Matt. He's working on one more version as well. Going to remove the ni? flag for now.

Comment 21

[MT]

Attachment: moz_mobileCareerOpportunities_card_v2.pdf

Thanks Matej. As mentioned, we chatted a bit more about this and felt that it would be cleaner and clearer if we kept all info to a common side (the white side) similar to how a traditional business card works. The blue back side acts as a simple lead-in to the info. As it stands the info side follows the hierarchy of 'Visit' and 'Tweet' being equally primary, with the 'learn how to...' CTA as secondary.

Comment 22

[Matej Novak [:matej]]

I think we have a winner!

Rachel, over to you.

Comment 23

[Matej Novak [:matej]]

Ping. Any updates here?

Comment 24

[Patrick McClard;pmcclard]

Rachel is out this week and back next week. I like the mockups. Good work all.

Comment 25

[guigs [:guigs] PST (please needinfo me!)]

Matej  and MT Thank you, these look great.

Comment 26

[Matej Novak [:matej]]

Great. Glad you like them.

Matt, does Rachel have the files she needs to get these printed?

Comment 27

[mternoway]

Attachment: moz_mobileCareerOpportunities_card_PRINT.pdf

Hi all, I've attached a print ready PDF for the business cards. Let me know if you have any issues with it. 

Thanks,
Matt

Comment 28

[Jennifer Balaco]

Thanks, Matt. 

I'm going to call this one done. Rachel, please let us know if you need anything else.

Comment 29

[guigs [:guigs] PST (please needinfo me!)]

Jennifer I have the languages finalized: 
German and French translations are desired can you point me in the right direction for this? 

French: 
Besoin d'aide avec Firefox?

Visiter le support de Mozilla
https://support.mozilla.org

Apprenez à donner Firefox une mise au point pour restaurer les performances et fixer d'autres questions. http://mzl.la/15sSfJR

Comment 30

[Matej Novak [:matej]]

(In reply to rmcguigan from comment #29)
> Jennifer I have the languages finalized: 
> German and French translations are desired can you point me in the right
> direction for this? 
> 
> French: 
> Besoin d'aide avec Firefox?
> 
> Visiter le support de Mozilla
> https://support.mozilla.org
> 
> Apprenez à donner Firefox une mise au point pour restaurer les performances
> et fixer d'autres questions. http://mzl.la/15sSfJR

If this is the correct, approved translation, Matt can update the file.

I'm also adding flod here to advise on how to proceed with German.

Going to reopen for now.

Comment 31

[Francesco Lodolo [:flod]]

I'm a bit lost. I assume the card is attachment 8542584 [details], and the strings are

Need help with Firefox?
Visit Mozilla Support:
Tweet at our Army of Awesome
Learn how to give Firefox a tune-up to restore performance and fix other issues:

The French version above doesn't seem to have the third string. Why?

@Théo
Can you double check the French version?

@Michael, @Sebastian
Can you help for a German version of this card?

Comment 32

[Théo Chevalier]

French is wrong, will provide translation later tonight

Comment 33

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Coce, how do you like this draft by Wawuschel and me?

German version:

> Need help with Firefox?
Benötigen Sie Hilfe bei Firefox?

> Visit Mozilla Support:
Besuchen Sie die Hilfeseite für Firefox

> Tweet at our Army of Awesome
Helfen Sie Anwendern auf Twitter

> Learn how to give Firefox a tune-up to restore performance and fix other
> issues:
Erfahren Sie, wie Sie Firefox wieder flott machen und andere Probleme beheben:

Comment 34

[mternoway]

Attachment: moz_mobileCareerOpportunities_card_PRINT_de.pdf

Hi all, 

Thanks for the translations. I've posted a print ready for the German version. I will keep an eye open for the French translations.

MT

Comment 35

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Update to German version due to feedback:

> Need help with Firefox?
Benötigen Sie Hilfe bei Firefox?

CHANGED:
> Visit Mozilla Support:
Besuchen Sie die Mozilla-Hilfe:

CHANGED:
> Tweet at our Army of Awesome
Twittern Sie unseren Helfern:

> Learn how to give Firefox a tune-up to restore performance and fix other
> issues:
Erfahren Sie, wie Sie Firefox wieder flott machen und andere Probleme beheben:

Comment 36

[Théo Chevalier]

French copy:

[Front]

>Need help with Firefox?
Besoin d’aide avec Firefox ?


> Visit Mozilla Support:
Visitez l’assistance de Mozilla : support.mozilla.org


> Tweet at our Army of Awesome: @firefox
Envoyez vos tweets à notre équipe d’assistance : @firefox


[Back]

Firefox logo

> Learn how to give Firefox a tune up to restore performance and fix other issues: URL GOES HERE
Découvrez comment donner un coup de jeune à Firefox pour restaurer les performances et corriger d’autres problèmes : URL GOES HERE


Couple of notes: please make sure to keep the space before ":" and "?", and to use curly quotes as I used here (French typographic rules).
Thanks!

Comment 37

[mternoway]

Attachment: moz_mobileCareerOpportunities_card_PRINT_fr.pdf

Thanks for the translations, Théo. I've attached the print ready French version.

Comment 38

[Théo Chevalier]

Thanks, French version looks good to me :)

Comment 39

[vesper]

Hello,

Is there a chance to get the source files for our community to hack on (e.g. to localize into other languages)?

Cheers,
Michał

Comment 40

[Jessica Osorio [:josorio]]

Hi Jennifer,

Please see request above. Is it possible to share source files for this? 

Thank you! ;)

Comment 41

[mternoway]

Hey Jess, here is a link to the source file. It was originally created in inDesign.

https://www.dropbox.com/s/1fp3sjcn7c4vp9d/supportMozilla_businessCard%20Folder.zip?dl=0

MT

Comment 42

[Jessica Osorio [:josorio]]

Awesomeness! 

Vesper, looks like we were able to get what you requested! Please see Matt's post above.

Thanks all!