Open Bug 1027145 Opened 8 years ago Updated 7 years ago

Black screen on startup with acceleration on

Categories

(Core :: Graphics, defect)

32 Branch
x86_64
Windows 7
defect
Not set
normal

Tracking

()

UNCONFIRMED

People

(Reporter: russlevy, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 (Beta/Release)
Build ID: 20140617004002

Steps to reproduce:

Turn on hardware acceleration 
Restart Firefox


Actual results:

Top part of screen (where tab bar and address bar are situated) were transluscent, rest of screen black.


Expected results:

Tab bar and address bar show, and window screen shows web page.
This also happened in Aurora build 20140616. I am unsure which build I used before 20140616 but it did not occur before that. Probably after 20140612 .
Component: Untriaged → Graphics
Product: Firefox → Core
Works in Safe Mode as well as with acceleration off.

Graphics card info:
NVIDIA 4200M/Intel HD Graphics 3000. I am pretty sure firefox is using the Intel Card
Is this what you want?

 Graphics
Adapter Description	Intel(R) HD Graphics Family
Adapter Description (GPU #2)	NVIDIA NVS 4200M
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM	Unknown
Adapter RAM (GPU #2)	512
Device ID	0x0126
Device ID (GPU #2)	0x1056
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	12-16-2010
Driver Date (GPU #2)	10-28-2013
Driver Version	8.15.10.2266
Driver Version (GPU #2)	9.18.13.2762
GPU #2 Active	false
GPU Accelerated Windows	0/2 Basic (OMTC)
Vendor ID	0x8086
Vendor ID (GPU #2)	0x10de
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
about:support cannot be accessed while acceleration is on.

when all add-ons disabled the problem still occurs.

 Important Modified Preferences
Name 	Value accessibility.typeaheadfind.flashBar	0
browser.cache.disk.capacity	358400
browser.cache.disk.smart_size_cached_value	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.cache.frecency_experiment	1

 JavaScript
Incremental GC 	true

 Library Versions
	Expected minimum version	Version in use
NSPR	4.10.6	4.10.6
NSS	3.16.2 Basic ECC Beta	3.16.2 Basic ECC Beta
NSSSMIME	3.16.2 Basic ECC Beta	3.16.2 Basic ECC Beta
NSSSSL	3.16.2 Basic ECC Beta	3.16.2 Basic ECC Beta
NSSUTIL	3.16.2 Beta	3.16.2 Beta
browser.places.smartBookmarksVersion	7
browser.sessionstore.upgradeBackup.latestBuildID	20140617004002
browser.startup.homepage_override.buildID	20140617004002
browser.startup.homepage_override.mstone	32.0a2
dom.mozApps.maxLocalId	1001
dom.mozApps.used	true
extensions.lastAppVersion	32.0a2
font.internaluseonly.changed	true
general.useragent.extra.brc	
general.useragent.extra.microsoftdotnet	( .NET CLR 3.5.30729; .NET4.0E)
gfx.direct2d.disabled	true
gfx.direct3d.last_used_feature_level_idx	0
layers.acceleration.disabled	true
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1403100681
places.history.expiration.transient_current_max_pages	104858
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
plugin.state.java	0
privacy.sanitize.migrateFx3Prefs	true
storage.vacuum.last.index	1
storage.vacuum.last.places.sqlite	1401396312
Does a driver update for the Intel GPU help?
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39

FWIW, on my Optimus Notebook (Intel + NVidia GPU) with recent/latest drivers for both GPUs this is WFM.
Flags: needinfo?(russlevy)
(In reply to XtC4UaLL [:xtc4uall] from comment #6)
> Does a driver update for the Intel GPU help?

Was on the driver that came with Windows 7 (dated 2010). Upgraded on 
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000

and WFM now. FWIW Windows Update doesn't install this driver update, you need to get it from Intel manually which I hadn't done until now.
Flags: needinfo?(russlevy)
Hello everyone,
I get the same issue since the beginning of this week.

about:support (in safe mode & in french :-)) :

Date du pilote: 3-6-2011
Date du pilote (GPU #2): 8-12-2011
Description de la carte: Intel(R) HD Graphics Family
Description de la carte (GPU #2): NVIDIA NVS 4200M
DirectWrite activé: false (6.1.7601.17789)
Fenêtres avec accélération graphique: 0/1 Basic (OMTC)
GPU #2 active: false
ID du périphérique: 0x0126
ID du périphérique (GPU #2): 0x1057
ID du vendeur: 0x8086
ID du vendeur (GPU #2): 0x10de
Pilote de la carte (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Pilotes de la carte: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
RAM de la carte: Unknown
RAM de la carte (GPU #2): 1024
Rendu WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
Version du pilote: 8.15.10.2321
Version du pilote (GPU #2): 8.17.12.7593
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
If we have a driver range where things are not working, I'd feel better about blacklisting it, rather than across all versions for this hardware.
Russel, is this still an issue for you?
Flags: needinfo?(russlevy)
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