Open Bug 1027145 Opened 11 years ago Updated 2 years ago

Black screen on startup with acceleration on

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
32 Branch
Platform:
x86_64
Windows 7
Type:
defect

Tracking

()

Status:
UNCONFIRMED

People

(Reporter: russlevy, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 (Beta/Release) Build ID: 20140617004002 Steps to reproduce: Turn on hardware acceleration Restart Firefox Actual results: Top part of screen (where tab bar and address bar are situated) were transluscent, rest of screen black. Expected results: Tab bar and address bar show, and window screen shows web page.
This also happened in Aurora build 20140616. I am unsure which build I used before 20140616 but it did not occur before that. Probably after 20140612 .
Component: Untriaged → Graphics
Product: Firefox → Core
Works in Safe Mode as well as with acceleration off. Graphics card info: NVIDIA 4200M/Intel HD Graphics 3000. I am pretty sure firefox is using the Intel Card
Is this what you want? Graphics Adapter Description Intel(R) HD Graphics Family Adapter Description (GPU #2) NVIDIA NVS 4200M Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM Unknown Adapter RAM (GPU #2) 512 Device ID 0x0126 Device ID (GPU #2) 0x1056 DirectWrite Enabled false (6.2.9200.16571) Driver Date 12-16-2010 Driver Date (GPU #2) 10-28-2013 Driver Version 8.15.10.2266 Driver Version (GPU #2) 9.18.13.2762 GPU #2 Active false GPU Accelerated Windows 0/2 Basic (OMTC) Vendor ID 0x8086 Vendor ID (GPU #2) 0x10de WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
about:support cannot be accessed while acceleration is on. when all add-ons disabled the problem still occurs. Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 JavaScript Incremental GC true Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2 Basic ECC Beta 3.16.2 Basic ECC Beta NSSSMIME 3.16.2 Basic ECC Beta 3.16.2 Basic ECC Beta NSSSSL 3.16.2 Basic ECC Beta 3.16.2 Basic ECC Beta NSSUTIL 3.16.2 Beta 3.16.2 Beta browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20140617004002 browser.startup.homepage_override.buildID 20140617004002 browser.startup.homepage_override.mstone 32.0a2 dom.mozApps.maxLocalId 1001 dom.mozApps.used true extensions.lastAppVersion 32.0a2 font.internaluseonly.changed true general.useragent.extra.brc general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0E) gfx.direct2d.disabled true gfx.direct3d.last_used_feature_level_idx 0 layers.acceleration.disabled true network.cookie.prefsMigrated true places.database.lastMaintenance 1403100681 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.java 0 privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1401396312
Does a driver update for the Intel GPU help? https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39 FWIW, on my Optimus Notebook (Intel + NVidia GPU) with recent/latest drivers for both GPUs this is WFM.
Flags: needinfo?(russlevy)
(In reply to XtC4UaLL [:xtc4uall] from comment #6) > Does a driver update for the Intel GPU help? Was on the driver that came with Windows 7 (dated 2010). Upgraded on https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000 and WFM now. FWIW Windows Update doesn't install this driver update, you need to get it from Intel manually which I hadn't done until now.
Flags: needinfo?(russlevy)
Hello everyone, I get the same issue since the beginning of this week. about:support (in safe mode & in french :-)) : Date du pilote: 3-6-2011 Date du pilote (GPU #2): 8-12-2011 Description de la carte: Intel(R) HD Graphics Family Description de la carte (GPU #2): NVIDIA NVS 4200M DirectWrite activé: false (6.1.7601.17789) Fenêtres avec accélération graphique: 0/1 Basic (OMTC) GPU #2 active: false ID du périphérique: 0x0126 ID du périphérique (GPU #2): 0x1057 ID du vendeur: 0x8086 ID du vendeur (GPU #2): 0x10de Pilote de la carte (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Pilotes de la carte: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 RAM de la carte: Unknown RAM de la carte (GPU #2): 1024 Rendu WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) Version du pilote: 8.15.10.2321 Version du pilote (GPU #2): 8.17.12.7593 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
If we have a driver range where things are not working, I'd feel better about blacklisting it, rather than across all versions for this hardware.
Russel, is this still an issue for you?
status-firefox32: ? → ---
tracking-firefox32: + → ---
Flags: needinfo?(russlevy)
Severity: normal → S3
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