1031355 - crash in eglsubAndroid.so@0x4046

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Andrew Stole [:astole]]

Attachment: logcat

This bug was filed from the Socorro interface and is 
report bp-9e932c17-5544-476b-97f2-08df72140627.
=============================================================
Description:
Device crashed after unlocking the screen and opening the Dialer app. No exact repro steps since the crash only occurred once. One note is that a message was sent before the phone fell asleep, once it was unlocked and the Dialer app was tapped on, it crashed.

2.0 Environmental Variables:
Device: Flame 2.0
BuildID: 20140627000201
Gaia: 8df02268fcd7e80c5fab8c1ec099772e37f8659d
Gecko: 731a5e8831e6
Version: 32.0a2
Firmware Version: v122

Repro frequency: 10%
See attached: logcat

Comment 1

[Andrew Stole [:astole]]

Adding qawanted for repro steps.

Comment 2

[Joshua Mitchell (Inactive)]

QA-Wanted - Repro steps and verify repro rate

Comment 3

[Eric Kramer [:Kramer]]

Attempted repro for a little over two hours, was unable to reproduce.

Comment 4

[Marcia Knous [:marcia]]

http://bit.ly/1kbc88Y - looks as if this has been hit about 7 times in the last week.

Comment 5

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

This might be fixed by Bug 1031553.

Comment 7

[Jason Smith [:jsmith]]

(In reply to Eric Kramer (Kramer) from comment #3)
> Attempted repro for a little over two hours, was unable to reproduce.

Dupe of this bug makes it clear this is going to be hard to reduce STR on.

Comment 8

[Jason Smith [:jsmith]]

(In reply to Naoki Hirata :nhirata (please use needinfo instead of cc) from comment #5)
> This might be fixed by Bug 1031553.

If we reproduce this again post landing of that patch on 2.0, then feel free to nominate this bug as a MTBF blocker.

Comment 9

[Joshua Mitchell (Inactive)]

I was able to repro this crash while trying to repro bug 1030803. It was on an older build so my next step is to try and repro this in a recent build. The STR I'll be working with are as follows.

1. Launch Browser
2. Load https://etherpad.mozilla.org/
3. Select 'Create new public pad'
4. Zoom in and out and scroll aggressively. (as fast as possible)

Environmental Variables:
Device: Flame Master
Build ID: 20140522193023
Gaia: b61129780e085636d09406f2a46e922d0f8b9757
Gecko: e9b2b72f4e6c
Version: 32.0a1 (Master)
Firmware Version: v122
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Comment 10

[Joshua Mitchell (Inactive)]

Update - I have not been able to crash this on the latest master

I have gotten 3 'Well this is embarrassing" error messages and 5 device reboots; but have not gotten it to crash with a crash report to verify that THIS bug still repros.

Comment 11

[Jason Smith [:jsmith]]

Is the STR in comment 9 reproducible on the build as filed in comment 0?

Comment 12

[Joshua Mitchell (Inactive)]

(In reply to Jason Smith [:jsmith] from comment #11)
> Is the STR in comment 9 reproducible on the build as filed in comment 0?

Using the steps from comment 9, in the build from comment 0, 
I was able to get the 'Well this is embarrassing' error 4 times and the device reboot once

I was not able to get the crash w/ report.

Comment 13

[Jayme Mercado [:JMercado] (Inactive 3/4/2016)]

I was unable to reproduce this crash on the original build or the latest master build with the steps from comment 9.  On the original build, I could get the phone to restart without a crash report within 30 seconds of starting, same as Joshua did.  On the latest Master, I could not get the restart to occur just the "Well this is embarassing" error.  Leaving the qawanted tag so others can check.

Environmental Variables:
Device: Flame Master
BuildID: 20140804131526
Gaia: 19bf9795263e2ccc15d824a52ebf23c2670fa9b9
Gecko: 7f81be7db528
Version: 34.0a1 (Master) 
Firmware Version: v122
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Comment 14

[Cody Roesch [:croesch]]

Unable to reproduce the crash using either of these methods described with the dialer or Etherpad. Have been working a couple hours on this with no luck other than a couple "This is embarrassing" errors. Builds used below:

Environmental Variables:
Device: Flame Master
BuildID: 20140814005107
Gaia: 5e074831f9ddacdf6f622a6dffaecb626f740be8
Gecko: 5299864050ee
Version: 34.0a1 (Master) 
Firmware Version: v123
----------------------------------------------
Environmental Variables:
Device: Flame 2.0
BuildID: 20140814084205
Gaia: 2b42351cbc8f652b1cbafb76768386546d752204
Gecko: 78858046e786
Version: 32.0 (2.0) 
Firmware Version: v123

Comment 15

[Jason Smith [:jsmith]]

We've made multiple attempts to find STR here, but we're not successful. If we get new information that could imply a hint of STR here, then let's re-add the QA keyword.

Comment 16

[Walter Chen[:ypwalter][:wachen]]

Hi, Andrew,

Any updates or reproduction of this bug? I need more information so that I can try to reproduce or deal with this bug. Or, is it too old to track? Should I close it as worksforme now?

Comment 17

[Joshua Mitchell (Inactive)]

Andrew is no longer here - 

According to the crash reports this has not been seen in the last 28 days, in addition to multiple no-repro's let's close it as WFM