1033195 - [tarako] unable to sync contacts from facebook

Status: VERIFIED FIXED

(Firefox OS Graveyard :: Gaia::Contacts, defect, P1)

Description

[Peipei Cheng (needinfo if you need my action)]

Steps to reproduce
--------------------------------------------------------------------
1. Launch Contacts
2. Tap on the setting icon on top right
3. Try to enable "Sync Friends"
   --> Unable to load m.facebook.com. Tap on "Retry", I get error message: "Unable to Connect: Firefox has detected that the server is redirecting the request for this address in a way that will never complete.".

Note: I can connect to facebook using browser and facebook app. So it's not network problem.

This error happens after facebook changed to low-fi version for tarako.

Comment 1

[Peipei Cheng (needinfo if you need my action)]

Test build:
---------------------------------------------------------------------------------------
Gaia 3c896abb05d95ebe3d66634d014dac03a05f4caf
Gecko https://hg.mozilla.org/releases/mozilla-b2g28_v1_3t/rev/f8a929882cb0
BuildID 20140630014001
Version 28.1
ro.build.version.incremental=eng.cltbld.20140630.045332
ro.build.date=Mon Jun 30 04:53:41 EDT 2014

Comment 2

[ying.xu]

we have removed the user agent override for facebook
can you test it again?

Comment 3

[Peipei Cheng (needinfo if you need my action)]

(In reply to ying.xu from comment #2)
> we have removed the user agent override for facebook
> can you test it again?

I tested on the latest build again. But still have the same problem. 

Test build
--------------------------------------------------------------------------------------
Gaia      366bf651ac320c8ccc458f08ece01f2b8aadfa1c
Gecko     https://hg.mozilla.org/releases/mozilla-b2g28_v1_3t/rev/226e21f9d53f
BuildID   20140701164004
Version   28.1
ro.build.version.incremental=eng.cltbld.20140701.200837
ro.build.date=Tue Jul  1 20:08:44 EDT 2014

Comment 4

[James Zhang (Spreadtrum)]

It's MP blocker issue.

Comment 5

[robert.sajdok]

Console log shows: ""Error, while retrieving friends" "(#602) phones is not a member of the user table." importer_ui.js 567
It happened because facebook api has been changed.

Comment 6

[Wayne Chang [:wchang]]

Likely due to the special treatments that facebook is feeding to the tarako UA.

Comment 7

[Joe Cheng [:jcheng] (please needinfo)]

1.3T+ needed for Tarako
ni? Thomas Elin for further input. thanks

Comment 8

[Rachelle Yang [:ryang][[e-mail]]]

might because of FB low-fi version. already send devices to FB for further investigation.

Comment 9

[Francisco Jordano [:arcturus] [:francisco]]

Hi,

Just tried on a Tarako, and after setting the date correctly, we I was able to import contacts perfectly.

I'm requesting QA for this bug, since it looks like a Facebook problem that now I'm not able to reproduce.

Thanks!

Comment 10

[Jason Smith [:jsmith]]

Most of QA is no longer working on QA Wanted bugs for Tarako. You'll need to needinfo the reporter to get support at this point, so I'm putting a needinfo on Peipei to look into comment 9.

Comment 11

[Thomas Elin [:relaas]]

FB should have their Tarako today and are aware of this issue. 

@Lisa- Can you review the fix in Comment 9? It would be great to understand if this is still a concern.

Comment 12

[Lisa Brewster [:adora]]

I'm still getting the redirect error.  Verified that time and date are set correctly on device.

Comment 13

[Peipei Cheng (needinfo if you need my action)]

I tested on today's pvt build(both user build and eng build) but still see this redirecting problem. 
The system date/time is correct. And I can open m.facebook.com from browser successfully. Also facebook app can be installed and launched from marketplace.

I checked adb log, but there is no useful information there. Please let me know what log I need to get.

Test Build
-------------------------------------------------------------------------------
│ Gaia      64716f3f6dd79c40ae79ccaf96ebd51645694ce3                           │  
│ Gecko                                                                        │  
│ https://hg.mozilla.org/releases/mozilla-b2g28_v1_3t/rev/0c6e9a70115e         │  
│ BuildID   20140703164010                                                     │  
│ Version   28.1

Comment 14

[Wayne Chang [:wchang]]

Harald,

Have we heard back from Facebook on this?

I experimented with an UA switcher on Firefox desktop today and confirmed that when using the Tarako UA:
1) we get lo-fi version - OK
2) OAuth fails with and infinite loop, can't even see the credential entry page.

Comment 15

[:Harald Kirschner :digitarald]

Facebook received the Tarako end of last week and will investigate the issues today.

Comment 16

[Didem Ersoz [:didem]]

Facebook pushed a fix early this week which solves the oauth flow issue.

Comment 17

[Peipei Cheng (needinfo if you need my action)]

I just tested on latest build. I can sync facebook contacts to Contacts now.

James, could you please also ask sprd QA to verify?

Comment 18

[Francisco Jordano [:arcturus] [:francisco]]

Marking as QAWANTED to do a final check with current facebook patch.

By the way I tried on tarako and works good.

Thanks!

Comment 19

[James Zhang (Spreadtrum)]

(In reply to pcheng from comment #17)
> I just tested on latest build. I can sync facebook contacts to Contacts now.
> 
> James, could you please also ask sprd QA to verify?

Loop Ying, ask our SQA to verify this issue in daily test.

Comment 20

[Keven Kuo [:kkuo]]

Hi! James, Ying,

Any update from your side?

--
Keven

Comment 21

[ying.xu]

Results from sprd SQA

sometimes "Exceeded timeout retrieving friends" are displayed.

But if we retried, it can succeed. 

No failed case happen.

Comment 22

[Peipei Cheng (needinfo if you need my action)]

"Exceeded timeout retrieving friends" should be a network problem.


I verified this on following build. Syncing contacts from facebook always succeed.

Gaia      ddc4e82186e200592e91fe44cdc71a04ea0c2380
Gecko     https://hg.mozilla.org/releases/mozilla-b2g28_v1_3t/rev/c89fe723e9e9          
BuildID   20140716164019  
Version   28.1

Comment 23

[Peipei Cheng (needinfo if you need my action)]

Verified.