103968 - Crash after downloading Java Runtime Enviroment Plug-in

Status: RESOLVED WORKSFORME

(Core Graveyard :: Java: OJI, defect)

Description

[Matthew]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:0.9.4+) Gecko/20011006
BuildID:    2001100610

After the JRE is downloaded the browser crashes, and causes talkback to send a
bug report. However the browser doesn't recognize JRE even though the computer
says it's installed in the control panel.

Reproducible: Always
Steps to Reproduce:
1. Download the JRE
2. Witness the crash

Actual Results:  The browser crashes and no Java applets work

Expected Results:  Mozilla should have had the JRE installed and working,
showing all Java applets.

Error Message:

Mozilla has caused an error in JS3250.DLL

Comment 1

[Matthew]

Attachment: Screenshot of error after browser crashes

Comment 2

[Ashley Bischoff (blog at handcoding.com)]

-> OJI

-> Critical

Reporter: When you get a Talkback-caught error such as in your screenshot,
please complete that process, then post the Talkback ID here.

Comment 3

[Ashley Bischoff (blog at handcoding.com)]

-> OJI, really

Comment 4

[Matthew]

Okay 2 things:

1. Where would I find the talkback ID? I looked for it and couldn't find it.

2. I now am using build #200110903 and it no longer crashes. However the JRE
plug-in still won't work :-(.

Comment 5

[Matthew]

What is OJI?

Comment 6

[Ashley Bischoff (blog at handcoding.com)]

Matthew:

1. You can find the Talkback ID by running talkback.exe, found here:
<mozilla dir>/bin/components/talkback.exe

2. As you no longer have the crash, I'm marking this bug WORKSFORME. Please file
a separate bug for your Java issue. First, though, I would recommend that you
follow the instructions in the release notes:
http://www.mozilla.org/releases/mozilla0.9.4/#java

3. "OJI" is the Mozilla component for tracking bugs dealing with Sun's Java plugin.

Comment 7

[Matthew]

I no longer have a problem after following instructions on page!