1043740 - Jabra headset doesn't output audio with Firefox

Status: RESOLVED INCOMPLETE

(Core :: Audio/Video: cubeb, defect, P1)

Description

[Maire Reavy [:mreavy]]

RT -- Earlier this week you said a particular type of headphones didn't work with gUM.  Can you provide info about those headphones?

Comment 1

[Romain Testard [:RT]]

This is a Jabra UC Voice 550
Model:HSC011

It works fine using Vidyo or Skype.

After further testing it may not be directly related to the WebRTC stack although here is a description (all using Firefox Nightly):
* Watching Youtube or Vimeo videos, there is no audio also
* When using Talky.io, no audio received on my headset although the mic works. Please note that the gUM prompt offers me 2 headsets of the same type although I have just one connected (see attached)
* When receiving an incoming Loop call, I won't hear the ringtone either on the headset or the laptop's speakerphones and as I answer the call I won't hear anything at all although I can be heard (I can be heard through my headset's mic, not my PC's built-in mic).

Comment 2

[Romain Testard [:RT]]

Attachment: Jabra.png

Comment 3

[Romain Testard [:RT]]

Attachment: jabra.txt

about:webrtc log

Comment 4

[Romain Testard [:RT]]

Attachment: WebRTC.zip

webrtc.log

Comment 5

[Randell Jesup [:jesup] (needinfo me)]

kinetik - can you take a look, or ask romain for whatever info you need?

Comment 6

[Paul Adenot (:padenot)]

Romain, would you mind trying to repro with a build from [0] (not built yet, probably available when you wake up tomorrow morning). I've added a bunch of logging so we can pinpoint the cause and then fix it.

Run the binary in a terminal after having mounted the .dmg like so:

> /Volumes/Nightly/NightlyDebug.app/Contents/MacOS/firefox

and attach the console output there, after having reproed.

Depending on the cause, maybe we'll then need a similar pair, we'll see. 

[0]: https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/[e-mail]-ccf48d4ea59b/

Comment 7

[Matthew Gregan [:kinetik]]

I'll leave this with Paul.

Comment 8

[Romain Testard [:RT]]

(In reply to Paul Adenot (:padenot) from comment #6)
> Romain, would you mind trying to repro with a build from [0] (not built yet,
> probably available when you wake up tomorrow morning). I've added a bunch of
> logging so we can pinpoint the cause and then fix it.
> 
> Run the binary in a terminal after having mounted the .dmg like so:
> 
> > /Volumes/Nightly/NightlyDebug.app/Contents/MacOS/firefox
> 
> and attach the console output there, after having reproed.
> 
> Depending on the cause, maybe we'll then need a similar pair, we'll see. 
> 
> [0]:
> https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/[e-mail]-
> ccf48d4ea59b/

Hi Paul, I'm although on Windows and the build is for Mac only?

Comment 9

[Paul Adenot (:padenot)]

Hehe, sorry about that: https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/[e-mail]-011b45a93116/

Comment 10

[Romain Testard [:RT]]

Thanks, the link is not valid yet and I assume it will be valid tomorrow?

Comment 11

[Paul Adenot (:padenot)]

Probably in a couple hours or something, it's currently building. It'll be ready when the little grey "B" there [0] become green.

[0]: https://tbpl.mozilla.org/?tree=Try&rev=011b45a93116

Comment 12

[Paul Adenot (:padenot)]

Romain, did you have a chance to test the build?

Comment 13

[Romain Testard [:RT]]

Attachment: Console log from build 011b45a93116

Thanks Paul, here are the console logs, let me know if you need anything else.

Comment 14

[Paul Adenot (:padenot)]

Romain, this looks like a javascript console log, sorry for being unclear, but I need the program standard output and error output from a program ran with cmd.exe.

Open cmd.exe, navigate to the right directory using `cd`, and run firefox from there, like so:

$ cd C:\path\to\unziped\firefox\
$ mkdir profile
$ firefox --no-remote -profile profile > output.log 2> error.log

(the last line allows to run the firefox I made you alongside another firefox)

and then do a call, play some music on youtube etc., so that the bug is triggered.

This will create two files, output.log and error.log, I'll need both.

Comment 15

[Romain Testard [:RT]]

Attachment: error.log

Thanks for the directions!

Comment 16

[Romain Testard [:RT]]

FYI output.log is empty
This is the result of a Loop incoming call answered and then disconnected.
The same error seems to appear on the error.log if I watch a youtube video.

Comment 17

[Paul Adenot (:padenot)]

Ok, so, this is AUDCLNT_E_ENDPOINT_CREATE_FAILED, so it's not obvious what's happening. I think I'll need a pair to debug. Would you mind to find a link where I can buy the _exact_ same pair ? I've found a pair that seem to be the one I'd need on Amazon, but I'd like to be sure (those kind of issues are very device dependant).

Comment 18

[Romain Testard [:RT]]

The model number is 5599-829-209 and seems to match this one:

http://www.amazon.co.uk/Jabra-Voice-Noise-Cancelling-Headset/dp/B005NPHQ04/ref=sr_1_fkmr1_1?s=computers&ie=UTF8&qid=1406722762&sr=1-1-fkmr1&keywords=jabra+UC+voice+550+HSC011

Comment 19

[Paul Adenot (:padenot)]

OK I ordered a pair, should be at the office in a couple days. Thanks !

Comment 20

[Paul Adenot (:padenot)]

Hrm, I received the headset and it works just fine, not sure what's up with it. I tested gUM, and playing random youtube videos, both on Windows 7 and 8, everything is fine.

Comment 21

[Romain Testard [:RT]]

OK, I should be in Paris the week after next (still to be confirmed) - I'll ping you to confirm before I come and we can sit down together in front of my computer to get to the bottom of it?

Comment 22

[Paul Adenot (:padenot)]

No, it is very likely that I'll be on vacations.

Comment 23

[Maire Reavy [:mreavy]]

I haven't seen any other reports of this and it worked fine for padenot.  RT -- This was likely something specific to your set up.  If you want to dig in further, let me know.