1046997 - [B2G][Email] Email app is crashing or does not load

Status: VERIFIED FIXED

(Core :: DOM: Content Processes, defect)

Description

[Josh Schmitt [Joshs]]

Attachment: log.txt

Description:
User is occasionally unable to load the Email app and sometimes Email app crashes.

Repro Steps:
1) Update a Flame to 20140731040203
2) Launch Email app

Actual:
Email app does not load and occasionally crashes.

Expected:
The Email app loads.

Environmental Variables:
Device: Flame Master
Build ID: 20140731040203
Gaia: 6548f8a89654727eb3a65200ef14298e106eb099
Gecko: aa176fcc56b8
Version: 34.0a1 (Master)
Firmware Version: v122
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Notes:
Repro frequency: 80%
See attached: logcat

Comment 1

[Peter Bylenga [:PBylenga]]

[Blocking Requested - why for this release]:
Smoketest blocker, bad regression.

Requesting window, possible dupe of 1046790?

Comment 2

[Josh Schmitt [Joshs]]

Issue occurred on 319MB

Comment 3

[Andrew Sutherland [:asuth] (he/him)]

This does seem like some type of platform/system issue.  The log entries for email show email starting up successfully.  There are no indications of the email app closing itself, which is the only way this would be something that involves the email app.  Anything else is some type of regression in the platform or system apps.

We should potentially leave this open so people know there's an existing platform/system bug, but there's nothing actionable in the email app itself that I can see.

Comment 4

[Andrew Sutherland [:asuth] (he/him)]

Note: there might be something interesting in the "dmesg" log that's not being properly transferred over to the logcat output.

Comment 5

[Marcia Knous [:marcia]]

I can confirm this happens on 512 MB as well.

Comment 6

[Jason Smith [:jsmith]]

I'm going to guess that bug 1038854 caused this.

Comment 7

[Pi Wei Cheng [:piwei] (inactive)]

I confirmed that this bug has the same regression window as bug 1046790.

Comment 8

[Jason Smith [:jsmith]]

Fixed via backout of bug 1038854.

Comment 9

[Martin Shuman [:Marty]]

Verified as fixed in the latest 2.1 Flame Build:

Environmental Variables:
Device: Flame Master
Build ID: 20140801040326
Gaia: 04ea7e1a4034a50d4a7a4f5b95a04a2ed8313908
Gecko: 104254bd1fc8
Version: 34.0a1 (Master)
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Email app loads and functions as expected.

Comment 10

[Rachel Pribble [:rpribble]]

Verified fixed on v2.0 and v2.1.
Device: Flame 2.0
BuildID: 20141021000201
Gaia: 63b56a7a7453726b9e12ad1afe02c68c83c5aeca
Gecko: 40584eecdc75
Gonk: 05aa7b98d3f891b334031dc710d48d0d6b82ec1d
Version: 32.0 (2.0)
Firmware: V180
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Device: Flame 2.1
BuildID: 20141021001201
Gaia: e458f5804c0851eb4e93c9eb143fe044988cecda
Gecko: ee86921a986f
Gonk: 05aa7b98d3f891b334031dc710d48d0d6b82ec1d
Version: 34.0 (2.1)
Firmware: V188
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

The email app loads as expected.