1049727 - Attempt to submit forensics data after notification removal

Status: RESOLVED FIXED

(Firefox :: General, defect)

Description

[Gregory Szorc [:gps]]

The update hotfix only submits data during uninstall or after install failure. We have >1M hotfix users that have submitted once but still have the hotfix installed. My theory is the users are "stuck" in a notification loop and are dismissing the notification every time it is displayed.

To confirm this theory, we should update the hotfix to try to submit forensics data after the notification is dismissed/removed.

Comment 1

[Gregory Szorc [:gps]]

Attachment: Submit forensics data after notification removal

After deploying the hotfix to the wild, we saw 1M+ records indicating
transient install failure and then failed to see any updates from these
clients. Since forensic uploading only occurs during uninstall or after
failed install, we suspect that these users are caught in a
notify-dismiss loop and are simply ignoring the notification.

This patch sends forensics after the notification is dismissed and
removed. This will let us see data about what the hotfix is doing
after the first failed installation attempt.

Comment 2

[Benjamin Smedberg]

Comment on attachment 8468612 [details] [diff] [review]
Submit forensics data after notification removal

You might want to add a code comment that this won't affect pre-FHR clients.

Comment 3

[Gregory Szorc [:gps]]

https://hg.mozilla.org/releases/firefox-hotfixes/rev/b54f363cda59

Comment 4

[Marco Mucci [:MarcoM]]

Hi Gregory, can you provide a point value for this bug.

Comment 5

[Gregory Szorc [:gps]]

Point value encompasses some of the time spent in data research to produce the necessity of this bug, since that time wasn't captured by an existing bug and didn't have points attributed to it.