1050718 - App purchase fails with "UNSUPPORTED_PAY" error

Status: RESOLVED WONTFIX

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[Iulian Timis]

Attachment: log.txt

Steps to reproduce:
1. Load Marketplace-stage on your Android device https://marketplace.allizom.org/
2. Search for a paid app.
3. Start the payment flow.
4. Sign in with a valid account.
5. Enter your PIN and continue.

Expected results:
The user is redirected to the buy page and is able to purchase the app.

Actual results:
"UNSUPPORTED_PAY" error is displayed.

Notes/Issues:
Verified on FF34 (Android 4.2.1). I have the Dev Marketplace add-on installed https://addons.mozilla.org/en-US/firefox/addon/dev-marketplace/. 
Movistar/Spain/Roaming
Connectivity: wifi enabled
I have attached logs for this issue.

Comment 1

[Andy McKay]

Is this different from bug 1023535. What app are you purchasing?

This is a Bango error and we can't tell what the cause is.

Comment 2

[Keir Kettle]

Logs attached do not list a Bango error.  Can you repost logs?

Comment 3

[Iulian Timis]

Attachment: android_pay.txt

I have attached the logs. The e-mail that I used to make the payment is [e-mail]

Comment 4

[Andy McKay]

This app does not have a USD price tier.

Comment 5

[Iulian Timis]

Attachment: unsupported.txt

I have tried to purchase multiple apps but I got the same UNSUPPORTED_PAY error.
Movistar SIM/Spain Region
Connectivity: WiFi enabled
The apps have the price in EUR.
I have attached ADB logs.

Comment 6

[Iulian Timis]

I have reproduced this issue on FF OS 1.4 (Inari), MP-stage app.

Comment 7

[Andy McKay]

Which apps?

Comment 8

[Iulian Timis]

All the apps that begin with the name "Test App"

Comment 9

[Andy McKay]

From what I can tell all these apps have USD prices which should have been sent to Bango. Keir?

Comment 10

[Victor Carciu]

I am hitting this issue on FFOS 1.1, Inari device, Latest Stage app installed. We also tried with a newly created app , with the same results("Test App(newpaid)")

Comment 11

[Keir Kettle]

Price List - 1 of 5
Currency	EUR
Price	0.10
Price List - 2 of 5
Currency	MXN
Price	1.50
Price List - 3 of 5
Currency	PLN
Price	0.49
Price List - 4 of 5
Currency	HUF
Price	25.00
Price List - 5 of 5
Currency	BDT
Price	5.00

The prices list - note EUR price is 0,10, min supported is 0,89

Comment 12

[Victor Carciu]

We tried with 0.89 euro apps when reproduced this bug. Also , I think that 0.10 Euro is available for purchase using Spain Movistar SIM.

Comment 13

[Andy McKay]

Is the issue here that the app is being bought at a price where only carrier billing is being supported?

* In this case the header enrichment is failing, due to being roaming. 
* Bango tries to show a credit card page, but fail because the price is not available at credit card, only carrier billing.
* Bango returns the unsupported pay error.

Would a solution be?

* Bango tries to show a credit card page, realises that won't work and falls back to the carrier billing flow and shows the MT Auth flow?

Comment 14

[Keir Kettle]

(In reply to Andy McKay [:andym] from comment #13)
> Is the issue here that the app is being bought at a price where only carrier
> billing is being supported?

The app prices are tiered and the expected behaviour is that all tiers should be supported regardless of payment method.  The 0,10EUR price point isn't a 'supported' tier (it just happens to work for this carrier). 


(In reply to Victor Carciu from comment #12)
> We tried with 0.89 euro apps when reproduced this bug. 

Can you supply logs of failing transaction where the app price is 0,89EUR?

Comment 15

[Victor Carciu]

Logs for 0.89EUR : https://pastebin.mozilla.org/6386437

Comment 16

[Keir Kettle]

(In reply to Victor Carciu from comment #15)
> Logs for 0.89EUR : https://pastebin.mozilla.org/6386437

Credit card is not supported in ROM - there is an ongoing project to enable credit card globally.

Comment 17

[Iulian Timis]

I have tried to purchase an app on my Android device using the Movistar SIM and got the same "UNSUPPORTED_PAY" for an app that costs 0.89 EUR. The smaller price that this issue is not reproducing for, is 1.89 EUR, I was able to purchase an app with that price.

Comment 18

[Keir Kettle]

Not sure how to block this for you.  It seems many of these errors are caused by incorrect config on stage, or issues on a specific user (like too many credit card declines) and NOT_SUPPORTED is the expected behavior.  

Can I suggest that we close this bug and open new bugs with logs for specific instances where you thing the observed behavior is wrong?

Comment 19

[Keir Kettle]

Closing this as agreed. Please open new tickets for specific issues with logs.

Comment 20

[krupa raj[:krupa]]

Even though we agreed to break this bug into more specific bugs, all the issues reported here are still valid. Moving this to wontfix.