[Gaia][Downloads] Users receive error message when attempting to share a downloaded PDF file

RESOLVED WONTFIX

Status

P2
normal
RESOLVED WONTFIX
4 years ago
7 months ago

People

(Reporter: jdegeus, Unassigned)

Tracking

unspecified
ARM
Gonk (Firefox OS)

Firefox Tracking Flags

(tracking-b2g:backlog, b2g-v1.4 affected, b2g-v2.0 affected, b2g-v2.1 affected)

Details

(Whiteboard: [2.0-exploratory][systemsfe], URL)

Attachments

(2 attachments)

(Reporter)

Description

4 years ago
Created attachment 8471062 [details]
logcat_20140811_1251.txt

Description:
When users download a PDF file, the user will be able to open the file without any issues, however if the user attempts to share the file, users will see an error message stating "Unable to open - There isn't an app that can open [FILENAME].pdf. Would you like to save the file or delete it?". This prevents users from actually sharing the file.

Repro Steps:
1) Update a Flame to 20140811000210
2) Download a pdf file - http://www.ncu.edu.tw/~ncu25352/Uploads/20131231103232738561744.pdf
3) Navigate to Settings> Downloads> Tap file
4) Tap on Share and Observe

Actual:
Users recieve error message when attempting to share a downloaded PDF file

Expected:
Users are able to share downloaded PDF files

Environmental Variables:
Device: Flame 2.0
Build ID: 20140811000210
Gaia: de28796a8956a48bb98ca67df6a33e0622d642d1
Gecko: 5256345f62bd
Version: 32.0 (2.0)
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Repro frequency: 3/3
See attached: Screenshot and Logcat attached
(Reporter)

Comment 1

4 years ago
Created attachment 8471063 [details]
Share.png

This issue occurs on Flame 2.1 (319mb), Flame 2.0 (512mb), Flame 1.4 (319mb), Buri 2.1, Buri 2.0, Buri 1.4

Acutal: Users will see they are unable to share a PDF file.

Flame 2.1 (319mb)

Environmental Variables:
Device: Flame Master
Build ID: 20140811040202
Gaia: 19ed3c9e78eaf234cc08484bde6998ae21552ba5
Gecko: a9b43778f0c2
Version: 34.0a1 (Master)
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Flame 2.0 (512mb)

Enviromental Variables:
Device: Flame 2.0
BuildID: 20140811000210
Gaia: de28796a8956a48bb98ca67df6a33e0622d642d1
Gecko: 5256345f62bd
Version: 32.0 (2.0)
Firmware: V123
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Flame 1.4 (319mb)

Environmental Variables:
Device: Flame 1.4
Build ID: 20140811063003
Gaia: 4a662f6dd831cf6194d7ad3501b1d56ea2964a20
Gecko: c12f198b5e51
Version: 30.0 (1.4)
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0

Buri 2.1

Environmental Variables:
Device: Buri Master
Build ID: 20140811013006
Gaia: 19ed3c9e78eaf234cc08484bde6998ae21552ba5
Gecko: a9b43778f0c2
Version: 34.0a1 (Master)
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Buri 2.0

Environmental Variables:
Device: Buri 2.0
Build ID: 20140811063003
Gaia: 9f94a78eef3a9305140c550c983871a46b0692e7
Gecko: c2636750a6a1
Version: 32.0 (2.0)
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Buri 1.4

Environmental Variables:
Device: Buri 1.4
Build ID: 20140811000206
Gaia: 4a662f6dd831cf6194d7ad3501b1d56ea2964a20
Gecko: e1b03b2fb92e
Version: 30.0 (1.4)
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0
Flags: needinfo?(ktucker)
(Reporter)

Updated

4 years ago
QA Whiteboard: [QAnalyst-Triage?]
Was this issue found on a 2.0 Flame(319mb)? Please make sure to specify this.
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage-]
Flags: needinfo?(ktucker) → needinfo?(jdegeus)
(Reporter)

Comment 3

4 years ago
My apologies for this. This issue was found on Flame 2.0 (319mb).
QA Whiteboard: [QAnalyst-Triage-] → [QAnalyst-Triage?]
Flags: needinfo?(jdegeus) → needinfo?(ktucker)
[Blocking Requested - why for this release]:

The error message is incorrect there. The pdf opens just fine on the phone. The user encounters this error when sharing any sort of pdf so nominating this 2.0?
blocking-b2g: --- → 2.0?
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(ktucker)
QA Wanted to get a video.
QA Whiteboard: [QAnalyst-Triage+]
Keywords: qawanted

Updated

4 years ago
QA Contact: ddixon
Added video to URL field above.
Keywords: qawanted
Duane - Can you add the QAnalyst-Triage? flag here?
Flags: needinfo?(ddixon)

Updated

4 years ago
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(ddixon) → needinfo?(jmitchell)
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(jmitchell)
Can we try reproducing this on an older 1.4 build?
QA Whiteboard: [QAnalyst-Triage+]
Component: Gaia::PDF Viewer → Gaia::System
Keywords: qawanted
Issue DOES occur in these 1.4 Flame builds: 

Device: Flame 1.4
BuildID: 20140801103150
Gaia: 8b476ef4cca719a2e90eb30fdcef0c3617cf574b
Gecko: 641db5b6540c
Version: 30.0 (1.4) 
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0
---------------------------------------------------------------------------------
Device: Flame 1.4
BuildID: 20140716000202
Gaia: 393d72937727ad20e82b2ff7b13e3d7ff077a9f0
Gecko: 932c37978d37
Version: 30.0 (1.4) 
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0
---------------------------------------------------------------------------------
---------------------------------------------------------------------------------
Download PDF feature not implemented, here. 

Device: Flame 1.4
BuildID: 20140530003002
Gaia: fe612fd21389193a8e593aa718831602e5086a62
Gecko: 25011f9a8f26
Version: 30.0 (1.4) 
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0

Device: Flame Master
BuildID: 20140424123005
Gaia: fc95009476fac9ce205a59b237d146ca7f6f42e7
Gecko: 37237034e45c
Version: 30.0a2 (Master) 
Firmware Version: v123
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(jmitchell)
Keywords: qawanted
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(jmitchell)

Comment 10

4 years ago
Now that bug 1053509 has landed, I think this should also be resolved. Could we do a quick re-test on 2.1 only? The same fix was applied elsewhere so if that is fixed there, re-testing on 2.0 and 1.4 would be a good idea, but *only* if it's fixed in 2.1. Make sense?
Assignee: nobody → aus
Keywords: qawanted
Whiteboard: [2.0-exploratory] → [2.0-exploratory][systemsfe]
Backlog - this isn't a regression & the user flow though awkward, doesn't have critical user impact.
blocking-b2g: 2.0? → backlog

Updated

4 years ago
Summary: [B2G]Downloads] Users receive error message when attempting to share a downloaded PDF file → [Gaia][Downloads] Users receive error message when attempting to share a downloaded PDF file

Updated

4 years ago
QA Whiteboard: [QAnalyst-Triage+] → [QAnalyst-Triage+][lead-review+]
(In reply to Ghislain Aus Lacroix [:aus] from comment #10)
> Now that bug 1053509 has landed, I think this should also be resolved. Could
> we do a quick re-test on 2.1 only? The same fix was applied elsewhere so if
> that is fixed there, re-testing on 2.0 and 1.4 would be a good idea, but
> *only* if it's fixed in 2.1. Make sense?


Hi Ghislain,
    The bug still exists in the latest Flame 2.1 build. I download a .Pdf and try to share it. Before the user is presented with a way to share it, the user gets an error.

Environmental Variables:
Device: Flame Master
BuildID: 20140825085054
Gaia: a25ae14dbd2fe3e25144a7064efc0cc4e31042b8
Gecko: 4ca2bd0722d9
Version: 34.0a1 (Master) 
Firmware Version: v123
QA Whiteboard: [QAnalyst-Triage+][lead-review+] → [QAnalyst-Triage?][lead-review+]
Flags: needinfo?(jmitchell)
Keywords: qawanted
QA Whiteboard: [QAnalyst-Triage?][lead-review+] → [QAnalyst-Triage+][lead-review+]
Flags: needinfo?(jmitchell)
Priority: -- → P2

Updated

4 years ago
Blocks: 1141798

Updated

4 years ago
Assignee: aus → nobody
(Assignee)

Updated

4 years ago
blocking-b2g: backlog → ---
tracking-b2g: --- → backlog

Comment 13

7 months ago
Firefox OS is not being worked on
Status: NEW → RESOLVED
Last Resolved: 7 months ago
Resolution: --- → WONTFIX
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