H.264/MP4 video playback not working(Audio Works Fine) on LG G2

VERIFIED FIXED

Status

()

Core
Audio/Video
--
major
VERIFIED FIXED
3 years ago
3 years ago

People

(Reporter: jaboto5, Unassigned)

Tracking

33 Branch
All
Android
Points:
---

Firefox Tracking Flags

(firefox33 wontfix, firefox34 affected, firefox35 affected, firefox36 verified)

Details

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Created attachment 8471941 [details]
Screenshot of Choppy Video

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140716183446

Steps to reproduce:

Go to any site with H.264/MP4 video such as 
http://www.quirksmode.org/html5/tests/video.html
with LG G2 device.


Actual results:

Video plays sound but has choppy/un-viewable video(see screenshot).

Video works fine in Chrome.


Expected results:

Should have played video.
(Reporter)

Updated

3 years ago
OS: All → Android
(Reporter)

Updated

3 years ago
Component: General → Video/Audio
Product: Firefox OS → Core
Summary: H.264/MP4 video playback not working on LG G2 → H.264/MP4 video playback not working(Audio Works Fine) on LG G2
Version: unspecified → 32 Branch
(Reporter)

Comment 1

3 years ago
Device Information:
  
  Device: Verizon LG G2
  Model Number: VS980 4G
  Software Version: VS98024A
  Android OS Version: 4.4.2
  Firefox Version: 32.0

Problem persists on Firefox Beta
(Reporter)

Updated

3 years ago
Severity: normal → major
Version: 32 Branch → 33 Branch
I tried this video on my Nexus 4 (Android 4.4.2) and the video plays fine with Fennec Nightly 35, Fennec Beta 33, and Fennec 31. This will probably need testing on an LG G2 device to confirm.

Kevin, do you have access to an LG G2?
Flags: needinfo?(kbrosnan)
No.
Flags: needinfo?(kbrosnan)
Aaron, do you have an LG G2?
Flags: needinfo?(aaron.train)
No.
Flags: needinfo?(aaron.train)
This should be resolved by bug 1014614.
Status: UNCONFIRMED → NEW
Depends on: 1014614
Ever confirmed: true
I just got my LG G2 and am able to reproduce this. I'm assigning myself as QA contact to test this again once bug 1014614 is resolved.
QA Contact: anthony.s.hughes
Bug 1014614 just got checked in to mozilla-central. Flagging myself to test this with tomorrow's Nightly build.
Flags: needinfo?(anthony.s.hughes)
(In reply to Anthony Hughes, QA Mentor (:ashughes) from comment #8)
> Bug 1014614 just got checked in to mozilla-central. Flagging myself to test
> this with tomorrow's Nightly build.

Testing is blocked by bug 1085405.
Depends on: 1085405
Flags: needinfo?(anthony.s.hughes)
How so?
(In reply to Aaron Train [:aaronmt] from comment #10)
> (In reply to Anthony Hughes, QA Mentor (:ashughes) from comment #9)
>> Testing is blocked by bug 1085405.
> How so?

Nevermind, I was able to work around bug 1085405 and the video now plays fine. Marking this fixed.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
No longer depends on: 1085405
Resolution: --- → FIXED
Verified fixed by bug 1014614.
Status: RESOLVED → VERIFIED
status-firefox36: --- → verified
[Tracking Requested - why for this release]: Nominating this to track and marking this as affecting all current branches. However, I think the fix here might be too risk to uplift. We should probably just let it ride unless there's a high volume of complaints around this issue.
status-firefox33: --- → affected
status-firefox34: --- → affected
status-firefox35: --- → affected
tracking-firefox33: --- → ?
tracking-firefox34: --- → ?
tracking-firefox35: --- → ?
tracking-firefox36: --- → ?
(In reply to Anthony Hughes, QA Mentor (:ashughes) from comment #13)
> [Tracking Requested - why for this release]: Nominating this to track and
> marking this as affecting all current branches. However, I think the fix
> here might be too risk to uplift. We should probably just let it ride unless
> there's a high volume of complaints around this issue.

Given that the fix was delivered in bug 1014614, I don't see much point in tracking this bug. Given that we're still early in Aurora, it may be worth uplifting to 35.
status-firefox33: affected → wontfix
tracking-firefox33: ? → ---
tracking-firefox34: ? → ---
tracking-firefox35: ? → ---
tracking-firefox36: ? → ---
(Reporter)

Comment 15

3 years ago
I updated to FireFox 34 and still seem to be having the issue with my LG G2 device. Should I update the branch of the version of the ticket to 34?
Flags: needinfo?(anthony.s.hughes)
(In reply to jaboto5 from comment #15)
> I updated to FireFox 34 and still seem to be having the issue with my LG G2
> device. Should I update the branch of the version of the ticket to 34?

No that's fine. We pushed a fix targeting Firefox 36 which is currently Nightly (http://nightly.mozilla.org) over in bug 1014614. You can try that out on your device by installing Nightly for Android (it uses it's own profile).
In addition to what Aaron said, we did not address this bug directly. The patch which solved bug 1014614 had a mitigating factor which means this bug no longer reproduces. I suspect bug 1014614 to not be fixed in Release until Firefox 36 as it's a pretty extensive change and needs proper testing. 

Unfortunately that means this bug will go unfixed until then as well and there's nothing we can really do about that. If you cannot wait, you're free to try Nightly as Aaron suggests but know that it's potentially more prone to bugs as there are changes landing every day.
Flags: needinfo?(anthony.s.hughes)
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