1056971 - JWPlayer fails to either feature detect properly or properly load video in mobile UAs on jw.org

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

Attachment: Error message.png

Device: 
Note 3
OS: Android 4.4.2

Url:http://www.jw.org/en/video-why-study-the-bible/
Error:  Error loading media. 

This happens on devices that have flash installed. 
There is also a weird bug to note that I cannot copy the text from the about:support page to the clipboard between applications. 

Troubleshooting steps taken: 
1. Requested desktop site and also still has the error
2. Removing extensions/themes, still an error. (screenshot has theme,but is the same without it)

Remote Debugging did not have any strange errors for me. 
Profiler attached from desktop site.

Comment 1

[guigs [:guigs] PST (please needinfo me!)]

Profile link: attachment too big: https://docs.google.com/a/mozilla.com/file/d/0B5R49YW29x8bOTlyV3UySEZOcWs/edit

Comment 2

[Kevin Brosnan [Ex-Mozilla]]

This is likely a website issue.

Comment 3

[Aaron Train [:aaronmt]]

The JWPlayer on their page doesn't work with our and many other mobile user-agents. It's HTML5/MP4 video not related to Flash.

http://www.jw.org/themes/content-theme/ui-core/js/jwplayer/jwplayer.html5.js

E.g, their player doesn't work for me testing this in Chrome on desktop with our user-agent

Comment 4

[Mike Taylor [:miketaylr]]

Hallvord, do you know anything about jwplayer?

Comment 5

[Aaron Train [:aaronmt]]

Fwiw, their demo page (ver 6.9.4867) seems to work for me http://www.jwplayer.com/wizard/ on Android

The player this is filed against is 6.8.4616. They probably should upgrade.

Comment 6

[Mike Taylor [:miketaylr]]

Oh yeah, I should have checked that first--thanks Aaron. Latest version also works for me.

Comment 7

[Hallvord R. M. Steen [:hallvors]]

The file they are using has gems like

j.isMobile = function() {
        return j.isIOS() || j.isAndroid()
}

so yes, they should upgrade.

Comment 8

[Karl Dubost💡 :karlcow]

fixed