Closed Bug 1056971 Opened 6 years ago Closed 4 years ago

JWPlayer fails to either feature detect properly or properly load video in mobile UAs on jw.org

Categories

(Web Compatibility :: Mobile, defect)

Firefox 31
ARM
Android
defect
Not set

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: guigs, Unassigned)

References

()

Details

(Whiteboard: [country-all][contactready] [lib-jwplayer] [clientsniff])

Attachments

(1 file)

Attached image Error message.png
Device: 
Note 3
OS: Android 4.4.2

Url:http://www.jw.org/en/video-why-study-the-bible/
Error:  Error loading media. 

This happens on devices that have flash installed. 
There is also a weird bug to note that I cannot copy the text from the about:support page to the clipboard between applications. 

Troubleshooting steps taken: 
1. Requested desktop site and also still has the error
2. Removing extensions/themes, still an error. (screenshot has theme,but is the same without it)

Remote Debugging did not have any strange errors for me. 
Profiler attached from desktop site.
This is likely a website issue.
Component: Plugins → Mobile
OS: Mac OS X → Android
Product: Firefox for Android → Tech Evangelism
Hardware: x86 → ARM
The JWPlayer on their page doesn't work with our and many other mobile user-agents. It's HTML5/MP4 video not related to Flash.

http://www.jw.org/themes/content-theme/ui-core/js/jwplayer/jwplayer.html5.js

E.g, their player doesn't work for me testing this in Chrome on desktop with our user-agent
Summary: Media File could not be loaded in mobile version → JWPlayer fails to either feature detect properly or properly load video in mobile UAs
Whiteboard: [country-all]
Hallvord, do you know anything about jwplayer?
Fwiw, their demo page (ver 6.9.4867) seems to work for me http://www.jwplayer.com/wizard/ on Android

The player this is filed against is 6.8.4616. They probably should upgrade.
Oh yeah, I should have checked that first--thanks Aaron. Latest version also works for me.
Whiteboard: [country-all] → [country-all][contactready]
The file they are using has gems like

j.isMobile = function() {
        return j.isIOS() || j.isAndroid()
}

so yes, they should upgrade.
Whiteboard: [country-all][contactready] → [country-all][contactready] [lib-jwplayer] [clientsniff]
Summary: JWPlayer fails to either feature detect properly or properly load video in mobile UAs → JWPlayer fails to either feature detect properly or properly load video in mobile UAs on jw.org
fixed
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Web Compatibility
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