1057922 - Error about missing en-US translation string for docshell/resources/content/netError.xhtml

Status: NEW

(Firefox :: General, defect)

Description

[Mike Conley (:mconley) (:⚙️)]

Saw the attached image on Reddit[1]. Something is clearly going wrong here in displaying the network error to the user. Looks to me like it's complaining about a missing DTD string...

The user reports being in the en-US locale (so their general.useragent.locale was en-US - though I'm uncertain if that's enough to identify this as an en-US build or not).

Anyhow, this kind of error message is not something we should be shipping. Anyone have any idea what's going on here?

[1]: Original thread: http://www.reddit.com/r/firefox/comments/2edx78/firefox_dead_loadingxml_parsing_error/

Comment 1

[Francesco Lodolo [:flod]]

If general.useragent.locale is set to en-US, it means he's using en-US for the UI, and that's enough to exclude a localization issue (IMO). He could have a language pack installed, but to enable it you still need to change that key (e.g. I have "it").

netTimeout.longDesc loads sharedLongDesc (which is shared across 4 error messages)
http://mxr.mozilla.org/mozilla-central/source/browser/locales/en-US/chrome/overrides/netError.dtd#150

I can't see anything wrong with the code around there, and the entity itself looks untouched since CVS times.

Page works just fine with Nightly here (Italian build), you can test it by opening a non routable IP, e.g. http://10.255.255.1/

P.S. I'd move it to Firefox General in the meantime

Comment 2

[Greg Alvarez]

I'm the user with the issue. If you need any info, I would be very helpful to provide you with whatever you need.

Comment 3

[Mike Conley (:mconley) (:⚙️)]

Thanks Greg - when somebody picks this bug up, we might contact you for more information.

Comment 4

[Francesco Lodolo [:flod]]

Some questions that come to mind.

1) Is this an English (en-US) installation of Firefox or some other language?
2) Is this a recent installation or an old one updated over time? Which version are you running? From the screenshot I'd say the OS is Windows.
3) If you try to open the page above (http://10.255.255.1/), do you get the same error? Does it happen also in safe-mode?

Comment 5

[Greg Alvarez]

(In reply to Francesco Lodolo [:flod] from comment #4)
> Some questions that come to mind.
> 
> 1) Is this an English (en-US) installation of Firefox or some other language?
> 2) Is this a recent installation or an old one updated over time? Which
> version are you running? From the screenshot I'd say the OS is Windows.
> 3) If you try to open the page above (http://10.255.255.1/), do you get the
> same error? Does it happen also in safe-mode?

1) It is an English installation, I live in the States.
2) I can't remember correctly. I had Aurora installed before Firefox 30.0 came out. But I do believe I uninstalled Aurora and did a clean install of Firefox 30.0. I'm currently on 31.0.
3) It loads for awhile, and says "The connection has timed out

The server at 10.255.255.1 is taking too long to respond."

Comment 6

[Gordon P. Hemsley [:GPHemsley]]

I experienced this at work the other day when our Internet went out. As far as I know, it is the default en-US build, and I believe it's the current release version of Firefox (or the one just before it). And it was on Windows 8.1.