1060804 - Links aren't clickable when geo.mozilla.org is blocked

Status: RESOLVED FIXED

(support.mozilla.org :: General, defect)

Description

[Gingerbread Man]

1. Block geo.mozilla.org using any means, for example a privacy-related add-on like Adblock Plus with the EasyPrivacy subscription, or your HOSTS file.

2. Go to the list of support questions, 
https://support.mozilla.org/en-US/questions/firefox?filter=new

3. Click any of the "(read more)" links. Nothing happens.

4. Click on any given question,
https://support.mozilla.org/en-US/questions/1017641

5. Click any of the sections on the right side: Question Tools, Question Details, Tags. The sections don't expand.

6. Go to any support article,
https://support.mozilla.org/en-US/kb/how-do-sponsored-tiles-work

7. Click the Editing Tools section on the left side. It doesn't expand.

8. When logged in, move the mouse cursor over your user name at the top of the page. Click the Sign Out link. It just acts like an anchor, scrolling the page down instead of signing out.


Best I can tell, the following unexpected script error trips up everything:
"ReferenceError: geoip_country_name is not defined"
on line 9 of the file
https://support.cdn.mozilla.net/static/js/common-min.js?build=8dad585

Comment 1

[Alice Wyman]

Related contributors forum thread:

https://support.mozilla.org/en-US/forums/contributors/710645 Buttons not working on the support site

Comment 2

[Kadir Topal [:atopal]]

Reported to Adblock: https://reports.adblockplus.org/0b2cade0-7175-4bbc-ad3d-cda0199dba79#tab=requests

Comment 3

[Michael Cooper [:mythmon]]

I landed a code change here: https://github.com/mozilla/kitsune/commit/35f80a765fe97f87703e95296d36afd3b636754f

This change should make it so the site remains usuable even if the geoip data is blocked.

I'm going to close this as fixed now, but if it is still a problem, please reopen.