1061757 - Can't purchase App on Stage "Sorry there was a problem, Please try again later"

Status: VERIFIED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[Stuart Colville [:muffinresearch]]

Trying to purchase "Test App (j4d)" on stage.

STR:

* Country set to UK (also fails for spain for me too).
* Search :paid 
* Click to buy j4d
* Create/Enter pin
* Get to CC page
* Enter CC details
* Click buy

What happens: 

I see message: "Sorry there was a problem, Please try again later" 

and the following in the logs.

E/GeckoConsole(  140): Content JS LOG at https://mozilla.bango.net/_/js/buynow-main.js:17 in anonymous: [object Object]
E/GeckoConsole(  140): Content JS LOG at https://mozilla.bango.net/_/js/plugins/errors.js:5 in h: 1 3

What should happen:

Purchase should complete successfully.

Seems to happen with more than one app.

Comment 1

[Stuart Colville [:muffinresearch]]

Attachment: IMG_20140902_164630.jpg

Screenshot with error message.

Comment 2

[Keir Kettle]

Stuart would it be possible to provide the logcat logs for the error? Thanks

Comment 3

[Stuart Colville [:muffinresearch]]

Content JS LOG at https://marketplace-cdn.allizom.org/mozpay/spa/js/main.min.js?bust=c394c23729381403aa043464bfd8440bec0a31e3:65 in i.prototype.simChanged: [provider] new icc 8944200008483058295 saved icc 8944200008483058295
E/GeckoConsole(  140): Content JS LOG at https://marketplace-cdn.allizom.org/mozpay/spa/js/main.min.js?bust=c394c23729381403aa043464bfd8440bec0a31e3:65 in i.prototype.simChanged: [provider] sim did not change
E/GeckoConsole(  140): Content JS LOG at https://marketplace-cdn.allizom.org/mozpay/spa/js/main.min.js?bust=c394c23729381403aa043464bfd8440bec0a31e3:65 in l/</<: [wait] Successfully prepared payment provider bango
E/GeckoConsole(  140): Content JS LOG at https://marketplace-cdn.allizom.org/mozpay/spa/js/main.min.js?bust=c394c23729381403aa043464bfd8440bec0a31e3:65 in l/</<: [wait] transaction completed; redirect to https://mozilla.bango.net/mozpayments/?bcid2=[redacted]&X-Bango-Use-Merchant-Identifier=true
E/GeckoConsole(  140): [JavaScript Warning: "Unknown property 'box-sizing'.  Declaration dropped." {file: "https://mozilla.bango.net/payment/buynowcard/" line: 0 column: 52 source: "padding:0;margin:0;border:0;display:block;box-sizing:content-box;-moz-box-sizing:content-box;-webkit-box-sizing:content-box;"}]
E/GeckoConsole(  140): [JavaScript Warning: "Use of getPreventDefault() is deprecated.  Use defaultPrevented instead." {file: "https://mozilla.bango.net/_/js/plugins/require-jquery.js" line: 103}]
E/GeckoConsole(  140): Content JS LOG at https://mozilla.bango.net/_/js/buynow-main.js:17 in anonymous: [object Object]

Comment 4

[Stuart Colville [:muffinresearch]]

The phone number ends 14706

We think this sim might be locked to a different card.

Comment 5

[Stuart Colville [:muffinresearch]]

@keir can you confirm if the sim is locked to a different card?

Comment 6

[krupa raj[:krupa]]

Last time I saw the [object Object] error when I was hitting the "ERROR Invalid parameter value: userId|userIdType" issue.

https://bugzilla.mozilla.org/show_bug.cgi?id=921633#c0

Comment 7

[Keir Kettle]

Stuart - I've have been investigating this issue. The card isn't locked to another account but fails the card validation with the card processor.  I can reproduce the issue and the relevant teams are investigating both internally and with the card processor. Will update progress tomorrow.

Comment 8

[Stuart Colville [:muffinresearch]]

Still getting the same error with 2 cards on staging.

Comment 9

[Stuart Colville [:muffinresearch]]

Keir any updates on this - it's blocking testing?

Comment 11

[Keir Kettle]

Please assigned blocking issues to

Comment 12

[Keir Kettle]

What app name are you having trouble with? 1066651 refers to "1.89Euro paid app" but I cannot find any request for an app with that title?

Comment 13

[Stuart Colville [:muffinresearch]]

For me all apps I've tried on stage with region set to UK. 

E.g. search for paid apps using ':paid'

Comment 14

[Victor Carciu]

You can try with Test App(androidpaid)

Comment 15

[Bango NOC]

Hi Stuart, Victor

I've reviewed your test transactions and have found that we are failing the card validation due to the card being associated with another Bango user id, for security we allow only one card to be associated to one bango user id.  I can unlock the card from the original user id if you wish, to do this we will need to discuss offline so please feel free to contact me directly [e-mail].

Chris

Comment 16

[Bango Platform Operations Center]

Hi, all requested cards now disassociated with the original bango user id's, you should be able to use them now to test.

Comment 17

[Stuart Colville [:muffinresearch]]

Works for me now.

Comment 18

[Victor Carciu]

It is working for me too. Marking bug as verified