1067549 - Context menu's "Open link in new tab", and toolbar's search field do not work (no search engines in the latter)

Status: RESOLVED INCOMPLETE

(Firefox :: Search, defect)

Description

[Juan Carlos]

Attachment: My Firefox do not work.ppsx

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
Build ID: 20140911151253

Steps to reproduce:

I try to search for something in the search field of the toolbar of Firefox 


Actual results:

Nothing. There are no changes, because there are not search engines selected, and there are not search engines to select. And when I try to get more search engines, nothing else happen. 


Expected results:

Give me a list of pages containing search matches.

Comment 1

[Loic]

Please, could you attach your file as JPEG or PDF if it's possible, because it's more user-friendly to read it.

In addition, could you try:
1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
2) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it fix your issue?

Comment 2

[ronshere]

Hello
I am having the identical problem with my firefox version 33.0
I cannot open a new tab when i click or right click to choose from the menu
to open in a new tab, nothing works.
Also there are no search engines and cannot ad a search engine.
I have tried tried safe mode and it did not fix it.
I have tried a new profile and that does not work.
I have completely uninstalled several times and it does not help.

Application Basics
------------------

Name: Firefox
Version: 33.0
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Ubuntu Firefox Modifications
Version: 2.9
Enabled: false
ID: [e-mail]

Graphics
--------

Adapter Description: X.Org -- Gallium 0.4 on AMD RS880
Device ID: Gallium 0.4 on AMD RS880
Driver Version: 3.0 Mesa 10.1.0
GPU Accelerated Windows: 0/1 Basic
Vendor ID: X.Org
WebGL Renderer: X.Org -- Gallium 0.4 on AMD RS880
windowLayerManagerRemote: false
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

Comment 3

[Loic]

[e-mail] file a new bug, please.

Comment 4

[Kanchan Kumari QA]

Hello Reporter, sorry for getting back to you so late. I tried duplicating the issue in the latest released version of Firefox (43.0.2) on Windows 7 64 bit but could not reproduce the issue. 

Name 	Firefox
Version 	43.0.2
Build ID 	20151221130713
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:43.0) Gecko/20100101 Firefox/43.0


Several code changes have been made between 32.0/33.0 branch and the latest 43.0 branch. It is highly likely that you will not see the issue that you reported any more on the latest version. In case you have no upgraded as of yet, may I request you to upgrade to the latest version and then try. 

You can manually try to add search engines through Preferences -> Options -> search.

In case, you still see the same problem, please try below options on the latest version:

1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
2) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


If even this does not fix your problem, then please contact us.

Comment 5

[Kanchan Kumari QA]

Resolved-Incomplete due to time since last communication/update by reporter.
Please feel free to reopen if the error occurs in a current Firefox version.