1085118 - The screen on Firefox and user profile goes black on Firefox 33. Can you fix this for 33.0.1?

Status: RESOLVED DUPLICATE of bug 1083071

(Core :: Graphics: Layers, defect)

Description

[gumballisthegreatest]

Attachment: bandicam 2014-10-19 10-20-05-592.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141011015303

Steps to reproduce:

I opened Firefox 33 and the user profile.


Actual results:

The screen went black.


Expected results:

The browser and the user profile would start normally.

Comment 1

[Alice0775 White]

Could you go to "about:support" and copy the information from the "Graphics" section and provide here.

Comment 2

[gumballisthegreatest]

(In reply to Alice0775 White from comment #1)
> Could you go to "about:support" and copy the information from the "Graphics"
> section and provide here.

Adapter Description	Intel(R) HD Graphics Family
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0102
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	1-27-2011
Driver Version	8.15.10.2291
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 3

[Alice0775 White]

Could you test in accordance with the information ( https://support.mozilla.org/en-US/kb/firefox-shows-black-screen-or-blank-screen-after-u?redirectlocale=en-US&redirectslug=firefox-shows-black-screen-after-updating-33 )

Comment 4

[gumballisthegreatest]

(In reply to Alice0775 White from comment #3)
> Could you test in accordance with the information (
> https://support.mozilla.org/en-US/kb/firefox-shows-black-screen-or-blank-
> screen-after-u?redirectlocale=en-US&redirectslug=firefox-shows-black-screen-
> after-updating-33 )

This actually really helped. Thanks Alice.

Comment 5

[Alice0775 White]

So, maybe duplication of Bug 1083071

Comment 6

[Loic]

it is

Comment 7

[gumballisthegreatest]

(In reply to Loic from comment #6)
> it is
> 
> *** This bug has been marked as a duplicate of bug 1083071 ***

Yeah. I didn't know the page was there when I reported this bug.

Comment 8

[GMA]

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

If possible, update your drivers to the latest Intel 9.17.10.3517 driver, it will fix this.