1086637 - I upgraded my Mozilla firefox on the help tab and it upgraded with version 33 which then produced a black screen with no info??

Status: RESOLVED DUPLICATE of bug 1083071

(Firefox :: Untriaged, defect)

Description

[km]

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)

Steps to reproduce:

I have had to uninstall this version to download an older version that works??


Actual results:

Black screen and cannot see any menu or read any items

Comment 1

[km]

[Tracking Requested - why for this release]:

Comment 3

[Arthur K. (he/him)]

(In reply to km from comment #0)
> User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64;
> Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR
> 3.0.30729; .NET4.0C; .NET4.0E)
> 
> Steps to reproduce:
> 
> I have had to uninstall this version to download an older version that
> works??
> 
> 
> Actual results:
> 
> Black screen and cannot see any menu or read any items

We are aware of the issue and it is happening to many people who have Intel VGA but the driver is old. Try updating your VGA driver if you have an Intel VGA.