1087001 - Calling from Firefox OS phone with Firefox Hello doesn't work, stuck at 'Dialing'

Status: RESOLVED DUPLICATE of bug 1082517

(Firefox OS Graveyard :: Gaia::Loop, defect)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

B2G 2.2 20141021012657 (Gaia commit 8aa08e29) on Keon
B2G 2.1 20141021001201 (Gaia commit e458f580) on Flame (running the v180 base image)

After cloning https://github.com/mozilla-b2g/firefoxos-loop-client/ and pushing it to the device with WebIDE, calling a contact doesn't work.

Steps to reproduce:
1. Clone https://github.com/mozilla-b2g/firefoxos-loop-client/
2. Open Firefox Nightly.
3. Open the WebIDE.
4. Open the clone repository as package app.
5. Install the ADB Helper add-on.
6. Push the app to the device.
7. Launch the app on the phone.
8. Configure the app to use a Firefox Account.
9. Configure Loop on Nightly to use a different Firefox Account.
10. In Contacts on the phone, set up a contact with the email address from 9.
11. Try to start a video call to the contact from 10.

Expected result:
Video call works.

Actual result:
Firefox Hello app is showing "Dialing". For a glimpse, a permissions prompt is shown to access the camera, but directly replaced by the outgoing call screen. So maybe a Gaia bug, maybe Firefox Hello's callback isn't working as expected.

Comment 1

[Maire Reavy [:mreavy]]

Putting this under Gaia::Loop until we're sure the phone is working.  NOTE: The Hello Loop app will only work on Flame, and the user was using v180.

Comment 2

[u279076]

> B2G 2.1 20141021001201 (Gaia commit e458f580) on Flame (running the v180 base image)

This should be updated to v188 base image since that's the latest supported image, IIRC.

Comment 3

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

That version is still internal, https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/Flame#Updating_your_Flame%27s_software lists v180 as the latest public base image.

Comment 4

[Mark Banner (:standard8)]

There's a known issue where on 2.1 or later you need to manually change the permissions for the app. Go into the main settings application, and under "applications" (iirc, might be permissions) select Firefox Hello and grant it access to microphone, camera etc.

In 2.0 prompting works fine apparently.

Comment 5

[Maria Angeles Oteo (:oteo)]

(In reply to Mark Banner (:standard8) (away until 23rd Oct) from comment #4)
> There's a known issue where on 2.1 or later you need to manually change the
> permissions for the app. Go into the main settings application, and under
> "applications" (iirc, might be permissions) select Firefox Hello and grant
> it access to microphone, camera etc.
> 

Mark, it's working for me at least with latest Gaia master and mozilla-central. Do you know what is the bug number for the issue you described?

> In 2.0 prompting works fine apparently.

Yep, Loop testing has been exclusively done in 2.0 as it's the version to be commercialized next.

Comment 6

[Mark Banner (:standard8)]

(In reply to Maria Angeles Oteo (:oteo) from comment #5)
> (In reply to Mark Banner (:standard8) (away until 23rd Oct) from comment #4)
> > There's a known issue where on 2.1 or later you need to manually change the
> > permissions for the app. Go into the main settings application, and under
> > "applications" (iirc, might be permissions) select Firefox Hello and grant
> > it access to microphone, camera etc.
> > 
> 
> Mark, it's working for me at least with latest Gaia master and
> mozilla-central. Do you know what is the bug number for the issue you
> described?

No I don't. :ferjm told me this a while ago - if the permissions were on "ask" then the app wouldn't work properly.

:ferjm - what's the current state expected to be?

Comment 7

[Fernando Jiménez Moreno [:ferjm]]

Yes, we are not able to do outgoing calls on 2.1 or 2.2. This is a dup of bug 1082517