Closed
Bug 109524
Opened 23 years ago
Closed 17 years ago
ingdirect.es - ING Online bank account application doesn't work
Categories
(Tech Evangelism Graveyard :: Spanish, defect, P2)
Tech Evangelism Graveyard
Spanish
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: tripinogen, Unassigned)
References
()
Details
(Keywords: ecommerce, Whiteboard: [PROPRIETARY-DOM][bug248549notfixed])
Steps to reproduce:
1) you must be a client to operate the ING online tool
2) go to www.ingdirect.es and click the "acceso clientes" (client access) link
at the top of the screen
3) enter the required data to enter the application
Expected: The ING online bank account application
Actual result: Blank screen
Working with IE5 (IE6 has some problems with the site, too) you
can see that ING online is a framed application coded in ASP. You have
the menu frame and the content frame. Here is the piece of the html code
that renders the framed site:
--------------------
<title>ING Online</title>
<frames>
<frameset ROWS='100%,*'
BORDER='0'
FRAMEBORDER='0'
FRAMESPACING='0'>
<frame NAME="Content"
SRC="pleca_ing.asp"
FRAMESPACING="0"
MARGINWIDTH="0"
MARGINHEIGHT="0"
SCROLLING="no"
FRAMEBORDER="0"
NORESIZE
FRAMESPACING="0">
<frame NAME="datos"
SRC="nada.asp"
FRAMESPACING="0"
MARGINWIDTH=0
MARGINHEIGHT=0
SCROLLING="no"
FRAMEBORDER="0"
NORESIZE
FRAMESPACING="0">
</frameset>
--------------------
As you can see there is no <HTML> nor </HTML> and there is a non-supported
<FRAMES> tag. Maybe this is the problem.
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Comment 1•23 years ago
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WFM on Linux 2001111006.
Could you provide a URL to the exact page you are seeing trouble with? I don't
see what you saw at all.
Also, do you have PSM installed?
Severity: blocker → major
Summary: www.ingdirect.es, ING Online bank account application doesn't work → ingdirect.es - ING Online bank account application doesn't work
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Reporter | |
Comment 2•23 years ago
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The exact URL is:
https://www.ingdirect.es/secure/home.asp
I'm using:
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.5) Gecko/20011011
with PSM installed.
I tried the same build in Linux, too.
The public part of the site looks fine. Mozilla only has
problems with the client-only part of the web.
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Comment 3•23 years ago
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Okay, thanks for the URL. I can now confirm this.
Looking at the source of the page you sent me to shows this. They have a bunch
of hidden divs with styles of visibility: hidden; However, they use proprietary
code to unhide them which we don't understand. So they stay hidden. Confirming
and updating URL.
if (BW.IE) {
document.all['tapamenu'].style.visibility='visible';
document.all['marco01'].style.visibility='visible'
/* etc */
/* etc */
/* etc */
}
if (BW.NS)
{
document.layers['tapamenu'].visibility='show';
document.layers['marco01'].visibility='show';
/* etc */
/* etc */
/* etc */
}
Status: UNCONFIRMED → NEW
Ever confirmed: true
Whiteboard: [PROPRIETARY-DOM]
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Comment 4•23 years ago
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Confirming. Setting P2.
Cannot find contact info. The page barely renders with IE5...
Priority: -- → P2
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Reporter | |
Comment 5•23 years ago
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Can you try this ?
clientes@ingdirect.es
This is the client support email address
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Comment 6•22 years ago
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This bug is more than 1 year old without activity, is the problem still there ?
Could the reporter or somebody with an ING bank account check it ?
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Comment 8•21 years ago
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tech evang june 2003 reorg
Assignee: nitot → spanish
Component: Europe: West → Spanish
QA Contact: z-caillon-obsolete2 → spanish
It fails when trying to do a transfer. When pressing "Continue" it fails with
the javascript error:
Error: document.forms[0].rb_Character1[0] has no properties
Archivo de origen:
https://www.ingdirect.es/WebTransactional/Transactional/clientes/transf/transfer.asp?sMode=&opcion1=1&opcion2=3&opcion3=5&plan=&pagina=transf/transfer.asp
Línea: 108
Besides, there are lots of javascript code outside the <html> tags.
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Updated•20 years ago
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Whiteboard: [PROPRIETARY-DOM] → [PROPRIETARY-DOM][bug248549notfixed]
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Comment 10•17 years ago
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Is this still broken? I've had no problems thus far with my US-based ING account (although it's quite possible the Spanish site uses different software).
cl
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Comment 11•17 years ago
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Spanish ING site seems to work fine with FF3.
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Comment 12•17 years ago
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Muchas gracias, Jesus.
FIXED per comment 11.
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → FIXED
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Updated•10 years ago
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Product: Tech Evangelism → Tech Evangelism Graveyard
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Description
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