1097781 - Verification email for new account in Firefox Developer Edition fails

Status: RESOLVED INCOMPLETE

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

Account: [e-mail]
Verification email attempted 10 times, no game

STR: 
1. about:accounts (via about:accounts?entrypoint=uitour)
2. enter new account info and age click submit
3. Verified in email it was not sent to spam

Also tried: 
!. about:preferences#sync verify email button

Work around: 
# forget account
# go to about:accounts
# Login to the account again after being warned the account already existing (! does this mean it does not check if it exists already? )
# sync then works when signing in 


Application Basics
------------------

Name: Firefox
Version: 35.0a2
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Graphics
--------

Device ID: 0x 166
GPU Accelerated Windows: 1/1 OpenGL (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141112004001
browser.startup.homepage_override.buildID: 20141112004001
browser.startup.homepage_override.mstone: 35.0a2
dom.mozApps.used: true
extensions.lastAppVersion: 35.0a2
media.gmp-gmpopenh264.lastUpdate: 1415637430
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1415811231
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1415811232
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.adobepdfviewernpapi: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1415638268

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7

NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC

NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC

NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC

NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2

Experimental Features
---------------------

Comment 1

[guigs [:guigs] PST (please needinfo me!)]

CORRECTION: For a new account. As I was testing this both a non existing and existing account do not send the verification email (the later may be a different bug. )

Comment 2

[Chris Karlof [:ckarlof]]

Is this email being forwarded anywhere?

Comment 3

[Ryan Kelly [:rfkelly]]

It sounds like this was most likely a deliverability issue with the email, meaning there's not much we can do about it anymore.  Rachel, please re-open or file a new bug if this can still be reproduced.