1099439 - Crashes on Startup Samsung Galaxy S4

Status: RESOLVED WORKSFORME

(Firefox for Android Graveyard :: General, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

Reference: https://support.mozilla.org/en-US/questions/1026855 and 
https://support.mozilla.org/questions/1030671 continued: https://support.mozilla.org/en-US/questions/1030671

Quick summary:
Started: 10/16/14 started quitting on any website. no crash notice. App just quits.
Reinstalled: Via wireless Shows history - bookmark - etc. Soon as it connects on the internet it quits. 


Started in version 33. 

1st: 
Galaxy S4 Model ISGH-M919 Android 4.2.2 Baseband M919UVUAMDL Kernel 3.4.0-453951 se.infra@SEP-133 #1 Fri Apr 26 16:55.54 KST 2013 Build JDQ39.M919UVUAMDL-iwireless1.2 SELinux status permissive 

Second:
Graphics Adapter Description Model: SGH-M919, 
Product: jfltetmo,
 Manufacturer: samsung, 
Hardware: qcom, 
OpenGL: Qualcomm -- Adreno (TM) 320 -- OpenGL ES 2.0 V@14.0 AU@ (CL@3544079) Device ID Adreno (TM) 320 Driver Version OpenGL ES 2.0 V@14.0 AU@ (CL@3544079) GPU Accelerated Windows 1/1 OpenGL (OMTC) Vendor ID Qualcomm WebGL Renderer Qualcomm -- Adreno (TM) 320

In the threads I also asked to attempt an logcat, since there are no crash reports.

Comment 1

[Mark Finkle (:mfinkle) (use needinfo?)]

If possible, could we get people to try using Nightly and see if the problem still exists?

Comment 2

[Rebecca B.]

I installed Nightly 10 minutes ago. So far, it hasn't crashed. I'll let you know tomorrow if the problem still exists.

Comment 3

[Aaron Train [:aaronmt]]

Also, again I noticed these reports are form 4.2.2. If the devices update to 4.4 is the problem gone?

Comment 4

[u279076]

I borrowed Nick Alexander's Galaxy S4, running Android 4.3, and I was unable to reproduce a crash.

Comment 5

[Rebecca B.]

Apologies for the delay in replying. 
A) Nightly seemed to work just fine.
b) I upgraded the phone to KitKat, and Firefox seems to be ok on that version.

Comment 6

[Rebecca B.]

Thanks for the help.

Comment 7

[u279076]

Marking resolved based on comment 5. Thanks for your help, Rebecca.

Comment 8

[Kevin Brosnan [Ex-Mozilla]]

Much like the GFX issues on desktop we can't get all users to update. We should investigate downgrading a phone to 4.2 to attempt to resolve this issue.

Comment 9

[[e-mail]]

I have this issue. I'm on 4.2.2 and refuse to update my phone as I don't wish to break root and re-root. I had to use an alternate download store to revert back to 32.x (which still works fine).

Comment 10

[Aaron Train [:aaronmt]]

Can you attach to this bug a text logcat from your device capturing your attempt to launch the browser?

Comment 11

[[e-mail]]

This bug is now squashed in 36 Beta.