1104820 - Show number of unanswered questions in 24 hrs

Status: RESOLVED FIXED

(support.mozilla.org :: Questions, task, P2)

Description

[Kadir Topal [:atopal]]

I as a community manager/desktop support lead would like to be able to see the number of questions that didn't get an answer within 24 hrs.

Comment 1

[madalina]

We want to be able to see the number of unanswered questions in the chart without having to make calculations.

Comment 2

[Kadir Topal [:atopal]]

Okay, clarification:

Take the number of questions asked per day minus the number of questions that got a reply within 24 hours. That's the new data point we need on the forum charts (on the KPI dashboard and the forum metrics page). We already have "questions asked per day" and "number of questions that go a reply within 24 hours", so this is hopefully fairly straightforward and we can also display the historic numbers.

Comment 3

[Michael Cooper [:mythmon]]

Oh, that's all? We can do this entirely in JS. The original way it was explained was a lot scarier. I'll get a PR up in a minute.

To be clear, this is only about a lack of first answer, right? If a question gets an answer, and then the asker responds, and that sits for 24 hours, that is out of scope, right?

Comment 4

[Michael Cooper [:mythmon]]

The PR is here: https://github.com/mozilla/kitsune/pull/2242

Comment 5

[Michael Cooper [:mythmon]]

d6e52bb Add not-commited question count to kpi qusetions chart.

This won't land until the production freeze is over.

Comment 6

[Michael Cooper [:mythmon]]

Ricky pushed this to prod, and I forgot to put a bug number in the git commit, so he didn't close this.