1106093 - Loading... message displayed on Operator Dashboard page in stage

Status: VERIFIED FIXED

(Marketplace Graveyard :: Curation Tools, defect)

Description

[Madalin Cotetiu]

Steps to reproduce
1. Open Operator Dashboard page in mp-stage: https://marketplace.allizom.org/operators/shelves
2. Click the sign in button and log in.

Expected results:
After Log in with:
User with permissions - The Operator Dashboard opens, the user is able to add, edit Operator shelves.
User Without permissions - "You do not have permission to access this tool." message and a Sign out button is displayed.

Actual results:
"Loading..." message is displayed.

Notes/Issues:
Verified in FF36(Win7) Issue is reproducing in mp-stage.
Screenshot for this issue: http://screencast.com/t/xV8Ce0LWNr3

Comment 1

[Chuck Harmston [:chuck]]

I can't reproduce this. I am successfully able to load and view the existing operator shelves, as well as create a new operator shelf.

Comment 2

[Madalin Cotetiu]

I am still able to reproduce this issue on stage.
Please view this screencast: http://screencast.com/t/EcoXT699SPK

I have also tried to access the tool via a direct link. When accessing https://marketplace.allizom.org/operators/shelves/create The creation page is opening but I'm not able to create a new operator shelf
Screencast: http://screencast.com/t/2exucPa1

Comment 3

[Chuck Harmston [:chuck]]

I'm still unable to reproduce this with any of my accounts. Some things that might help me narrow down what is happening:

- What permissions does this account have?
- Is there a request that is stalling or failing? Which one?
- If that request has a response, what is the body of that response?

Comment 4

[krupa raj[:krupa]]

The account used to log in @  http://screencast.com/t/2exucPa1 has no access. You are hitting a 403. The account that has access is "madalin cotetiu" <[e-mail]> and not the yahoo account you are using.

Comment 5

[Madalin Cotetiu]

We are still unable to use operators/shelves on stage.

@krupa After we sent you the list with our email address we observed the following behaviors:
For Iulian and Victor: After logging in with their softvision test accounts they get the following message "You do not have permission to access this tool."

When I log in with my test account(the one that we sent you:[e-mail]) I am able to access the create new operator shelf page but I am unable to complete the creation.
Here is a screencast: http://screencast.com/t/JQnayI6e

Comment 6

[Chuck Harmston [:chuck]]

Okay, there's definitely an issue with permissions here. I didn't set up your account and don't know what permissions you were granted. I'll make sure you get something representative of all the use cases. What I need from Madalin, Victor, and Iulian:

1) An email address that is not an admin. This will be made an admin of the tool.
2) A different email address that is also not an admin. This will be made an admin for 3 different region/carrier pairs.

Neither of these should have been used with the tool before, and each of these will need to have an existing FxA on the staging server.

Comment 7

[Madalin Cotetiu]

The emails are:

Madalin: 
1. [e-mail] 
2. [e-mail] 

Victor:
1. [e-mail]
2. [e-mail]

Iulian:
1. [e-mail]
2. [e-mail]

All this emails have a new fxa account in stage and none of them were used with the tool.

Comment 8

[Chuck Harmston [:chuck]]

My apologies, I'd thought I had responded to this bug.

The following users have been granted admin permission (i.e. can administer any carrier/region pair):

1. [e-mail] 
2. [e-mail]
3. [e-mail]

And the following have been granted permissions to three specific carrier/region pairs:

1. [e-mail] 
2. [e-mail]
3. [e-mail]

Let me know if anything seems out of sorts.

Comment 9

[Madalin Cotetiu]

Our admin accounts are still now working. When using any of this account:
1. [e-mail] 
2. [e-mail]
3. [e-mail]

The Loading.. message is displayed. Screenshot: http://screencast.com/t/WM5kEDdu9
Haven't see any request failing with a 403. The only failing request is this one: http://screencast.com/t/vZBJIXvXf

Comment 10

[Chuck Harmston [:chuck]]

Are there any JavaScript errors in the console?

Comment 11

[Madalin Cotetiu]

Attachment: fullConsoleLogs.txt

Attaching full console logs captured while logging into /operators/shelves

JS errors:
TypeError: n is undefined include.js:5:17325
TypeError: n is null include.js:5:18346

Comment 12

[Madalin Cotetiu]

Verified as fixed in FF38(Win7) in marketplace-dev.allizom.org
Postfix screencast: http://screencast.com/t/KFn2OHdGyBq
Closing.