1111696 - [UX] In account-less mode "Guest" is not understood by users

Status: RESOLVED DUPLICATE of bug 1179193

(Hello (Loop) :: Client, defect, P3)

Description

[Romain Testard [:RT]]

Early user reports tell us that the notion of "Guest" is not understood by users who also don't find it obvious that they can have conversations even though they are not signed-in.
Is there a way to fix this in the UX?

Comment 1

[Sevaan Franks [:sevaan]]

Let's remove the word "Guest". It's not necessary and we still have the "Sign In or Sign Up" call to action.

Mockup: http://cl.ly/image/3l092I0e0b3M

Comment 2

[:shell escalante]

if we remove "guest" do we still need a better way to indicate if we are logged in or logged out?  if not - we'll just take this fix.

added Matt just in case he has an opinion based on being in this area so much :)

we can move up if we decide to take

Comment 3

[Sevaan Franks [:sevaan]]

If we remove "Guest" I don't think we need anything else because of the messaging that says "Sign In or Sign Up".

However, an alternate solution could be to replace the word "Guest" with "Anonymous" which might be clearer.

Comment 4

[Romain Testard [:RT]]

I think anonymous could be misleading given the users aren't really anonymous.

Comment 5

[Sevaan Franks [:sevaan]]

(In reply to Romain Testard [:RT] from comment #4)
> I think anonymous could be misleading given the users aren't really
> anonymous.

Yes, I suppose you are right. Then I say let's just remove the "Guest" label as suggested above.

Comment 6

[Romain Testard [:RT]]

OK.
Shell, is this possible for Fx36 or more Fx37?
It's obviously not a P1 but feels small effort.

Comment 7

[Matthew N. [:MattN]]

(In reply to Romain Testard [:RT] from comment #0)
> Early user reports tell us that the notion of "Guest" is not understood by
> users who also don't find it obvious that they can have conversations even
> though they are not signed-in.

I would guess that part of the confusion comes from hiding the "start a conversation" button until "Get Started" is clicked. I suspect that "Guest" is not the main problem here.

Comment 8

[Romain Testard [:RT]]

"Get started" was not implemented at the time of user research.
The issue reported was that users don't understand what the "guest" concept is/means and users don't relate it to "I can start having calls even though not authenticated".

Comment 9

[Romain Testard [:RT]]

Now addressed in the visual refresh