1113412 - [Loop] Unable to make a call to a logged in Firefox Hello User

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Gaia::Loop, defect)

Description

[Fred Muyumba [:FredM]]

Attachment: logcat_20141218_1559.txt

Description:
When you call a logged in Firefox Hello User, the   following message appears: "[Name of User] is not a Firefox Hello User yet. Do you want to create a new Room? They can call you back from any browser." 
   
Repro Steps:
1) Update a Flame device to BuildID: 20141218040201
2) Launch the Loop App
3) Tap on the (+) button
4) Tap on "Conversation" button
5) Tap on any contact
6) Tap on the "Call" button
  
Actual:
A message pops up saying the called contact is not yet a Firefox Hello User
  
Expected: 
A Call screen appears

Environmental Variables:
Device: Flame 2.2 Master (319mb)(Kitkat Base)(Full Flash)
BuildID: 20141218040201
Gaia: 58734e8a48157f99d5b733412b600c2e04c954fe
Gecko: 5c7a6294b82a
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 37.0a1 
Firmware: V188-1
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

  
Repro frequency: 100%
See attached: video clip, logcat: http://youtu.be/wIJKK2glof0

Comment 1

[Fred Muyumba [:FredM]]

This issue repros on Flame 2.1 (319mb)(Kitkat Base)(Full Flash) and Flame 2.0 (319mb)(Kitkat Base)(Full Flash)

Result:
When you make a call to a logged in "Firefox Hello" User, a message pops up saying the called contact is not yet a Firefox Hello User

Environmental Variables:
Device: Flame 2.1 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141218001205
Gaia: 14315733e2d265a42f9ab02d1aba191789870f70
Gecko: ddecea83ce6e
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 34.0 
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

-------------------------------------------------------------------------------------------------------------------

Environmental Variables:
Device: Flame 2.0 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141218000204
Gaia: d04710d5d643eeff5a6493aef92a1af672a2769c
Gecko: decf1ee4464e
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 32.0 
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Comment 2

[Derek Harris [:DerekH] - Dont need info. Last day 6/5/15]

Waiting to see if this bug is valid before triaging, due to it being tested on the most recent version of loop.

Comment 3

[Maria Angeles Oteo (:oteo)]

I am testing with master Loop version and 2.0 FxOS version and I am not reproducing the fault.
It's strange because that part of the code has not been modified and should be working as usual.

Could you please retest it? and in case it's still reproducing could you please provide more info about the contact you are calling to? is registered by MobileID or FxAccounts?

Comment 4

[Fred Muyumba [:FredM]]

I am still able to reproduce this issue on Flame 2.2 Master (319mb)(Kitkat Base)(Full Flash), Flame 2.1 (319mb)(Kitkat Base)(Full Flash) and Flame 2.0 (319mb)(Kitkat Base)(Full Flash)

Result:
When you make a call to a logged in "Firefox Hello" User, a message pops up saying the called contact is not yet a Firefox Hello User

NOTE:
Since we are NOT able register by MobileID, I called a contact who is registered by FxAccounts

Environmental Variables:
Device: Flame 2.2 Master (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141229010215
Gaia: bdedbaf9f18a43c091ede770407d68d38582fe29
Gecko: 8850aa0f5332
Gonk: a814b2e2dfdda7140cb3a357617dc4fbb1435e76
Version: 37.0a1 
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

--------------------------------------------------------------------------------------------------------------

Environmental Variables:
Device: Flame 2.1 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141229001204
Gaia: 73be51f998031f06db0cd660c0e388fa621c9f4c
Gecko: ea426e47bfc4
Gonk: a814b2e2dfdda7140cb3a357617dc4fbb1435e76
Version: 34.0 
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

--------------------------------------------------------------------------------------------------------------

Evironment Variables:
Device: Flame 2.0 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141229000235
Gaia: 01c32dcdc08b3c8fc8b3082870439fa2c1089f4f
Gecko: b41c344ed82d
Gonk: a814b2e2dfdda7140cb3a357617dc4fbb1435e76
Version: 32.0 
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Comment 5

[isabelrios]

Hi Fred,

Please see Bug 1116117, is the same scenario? If you are trying to call to a contact saved without country code being logged with FxOS Account and when there is NO sim in the device, then you will get that message.

Testing with latest master Loop version I am not able to reproduce this bug. In case it is still reproducible on your side please provide more info about how the caller user and the called user are registered.
Thanks!