1115049 - Firefox 30.0 was unable to find/install an update

Status: RESOLVED DUPLICATE of bug 394984

(Release Engineering :: Release Requests, defect)

Description

[u279076]

The receptionist computer (27" iMac with OS X Mavericks) had Firefox 30.0 installed and was unable to find an update this morning. Whenever she would open the About dialog it would not check for updates.

Here is what I was able to capture in her update log:
> AUS:SVC Checker:onLoad - request completed downloading document
> AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/30.0/20140605174243/Darwin_x86_64-gcc3-u-i386-x86_64/en-US/release/Darwin%2013.3.0/default/default/update.xml
> AUS:SVC Checker:onLoad - number of updates available: 1
> AUS:SVC gCanApplyUpdates - testing write access /Applications/Firefox.app/Contents/MacOS/update.test
> AUS:SVC gCanApplyUpdates - unable to apply updates. Exception: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.create]"  nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame :: resource://gre/components/nsUpdateService.js :: testWriteAccess :: line 328"  data: no]
> AUS:SVC UpdateService:_selectAndInstallUpdate - the user is unable to apply updates... prompting
> AUS:SVC Checker: checkForUpdates, force: true
> AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/30.0/20140605174243/Darwin_x86_64-gcc3-u-i386-x86_64/en-US/release/Darwin%2013.3.0/default/default/update.xml?force=1
> AUS:SVC Checker:checkForUpdates - sending request to: https://aus3.mozilla.org/update/3/Firefox/30.0/20140605174243/Darwin_x86_64-gcc3-u-i386-x86_64/en-US/release/Darwin%2013.3.0/default/default/update.xml?force=1

I managed to get her Firefox updated by doing a pave-over install with the latest Firefox version (34.0.5) but I figured I file this bug anyway just in case there's something worth investigating.

Comment 1

[[e-mail] (:bhearsum)]

This looks like it may have been bug 394984? Updates were certainly offered, the user just couldn't apply them for some reason.