Closed Bug 1117361 Opened 11 years ago Closed 9 years ago

[Alcatel One Touch Fire E][6015X] Phone unusable with SIM card since update to Firefox OS 2.0

Categories

(Firefox OS Graveyard :: General, defect)

Product:
Firefox OS Graveyard
Component:
General
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: soeren.hentzschel, Unassigned, NeedInfo)

Details

There was an update to Firefox OS 2.0 for the Alcatel One Touch Fire E (6015X) on 2014-12-24. Now the phone is unusable with a SIM card inserted. I tested with a SIM card from Austria (Drei, formerly Orange) and with a SIM card from Germany (Vodafone). After a few seconds the screen is black and I have to restart the phone. There are no problems with no SIM card inserted. There were no problems before the update (Firefox OS 1.3) even with SIM card.
Flags: needinfo?(tchung)
redirecting TAMs for help as QA doesnt have this device or carrier in hand.
Flags: needinfo?(wehuang)
Flags: needinfo?(wchang)
Flags: needinfo?(tchung)
Flags: needinfo?(frlee)
(Add Fire E SWPM) Hi QuYi: Are you aware of this issue? What's the suggestion for user who meet this problem? We can also talk about it during weekly meeting later today.
Flags: needinfo?(yi.qu)
Flags: needinfo?(wehuang)
Flags: needinfo?(wchang)
Flags: needinfo?(frlee)
Per meeting discussion w/ TCL this is the first time they receive feedback like this, they will check while collecting more feedback and follow.
Firefox OS is no more so closing my ticket as WONTFIX.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WONTFIX
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