1119590 - Design ways for users to submit logs of automatic collection

Status: RESOLVED INCOMPLETE

(Hello (Loop) :: Client, defect, P4)

Description

[:shell escalante]

from Adam's comment on the meta bug 1024568 - The overall work description is at https://wiki.mozilla.org/Loop/Telemetry#User_Issue_Reports -- it's done enough that I think we can begin design and implementation. This is kind of a big parcel of work that probably needs to be broken down into a few different parts. I can see a pretty natural division of labor along the lines of:

1) UX design for each of the five use cases described at https://wiki.mozilla.org/Loop/Telemetry#Use_Cases

2) UX design for the user submission box (similar to the crash reporter UI),  informing the user about the data they're about to submit, giving them a chance to examine it, and giving them an opportunity to add their email address to the report, if they so desire.informing the user about the data they're about to submit, giving them a chance to examine it, and giving them an opportunity to add their email address to the report, if they so desire.

Comment 1

[:shell escalante]

Pkerr's bugs enabling log collection will be wrapping up - so the UX to expose it (beyond going to about:webRTC to generate the logs) will be a coming priority.  Maire already gave Sevaan a heads up and he was looking at possibly having someone else help out.  just triaging bug so we move it up in priority.

Comment 2

[:shell escalante]

schedule session with Adam, RT, and Mark on how to improve quality most.  is this still high or is more focus on automatic.  Is just improving the about:webrtc that pkerr is doing for gathering logs what we want the most.  How to most help users?  ex: audio issues.

Comment 3

[Mark Banner (:standard8)]

Support for Hello/Loop has been discontinued.

https://support.mozilla.org/kb/hello-status

Hence closing the old bugs. Thank you for your support.