User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 Build ID: 20140724192552 Steps to reproduce: Flash continually crashes, with no seemingly content\page specific pattern to the crash. First seen as a hang which after 60secs you will get the plugin crash notice. Always Flash Have tried multipl re-installs, clean outs, reboots, versions, disable HW acceleration etc. This happens throughout our corp fleet and makes up the most significant complaints from 3000+ users. Would like to get to the bottom of whats causing it. I would like t Actual results: Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ More Reports Search UUID 8867073e-5b9f-4aee-aa7b-e29292150112 Date Processed 2015-01-12 04:21:49.266932 Process Type plugin Shockwave Flash Version:18.104.22.168 Filename:NPSWF32_16_0_0_235.dll Uptime 3129 Install Age 8380158 since version was first installed. Install Time 2014-10-07 03:23:55 Product Firefox Version 31.0 Build ID 20140724192552 Release Channel default OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 69 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x776d015d User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 221417aa, AdapterDriverVersion: 10.18.10.3496 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor05_phx1_mozilla_com.22017:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" Expected results: Reliable, non-leaky usage and ability to show flash content. If HW or resource issues, a related error message alluding to this would be useful.
Can you provide some crash report IDs for these crashes? They're available from about:crashes .
Submitted Crash Reports Report ID Date Submitted bp-58aba394-520f-4167-a259-1a79f2150116 1/16/2015 4:04 PM 95ea1b68-3724-4ed0-b395-f2a4d2d6fb53 1/14/2015 7:00 PM bp-694ea96c-3675-4dbd-9440-062c22150113 1/13/2015 4:13 PM bp-8867073e-5b9f-4aee-aa7b-e29292150112 1/12/2015 12:21 PM fb1fa620-d3cf-42c3-a5ac-35c72cf5a0c6 1/10/2015 4:24 AM 1c563b3f-92fd-48b6-8efd-1dfc2850224e 1/9/2015 4:49 PM e1b791ed-23f9-4575-9ce2-4ae9c29e65d7 1/7/2015 11:05 AM 227e8dd8-1677-461a-8af3-829e31f1deb8 1/7/2015 8:42 AM d801f8a7-b7cd-436b-aa96-a7f9fa8af96f 1/7/2015 8:39 AM eee7f40d-e578-4650-9bc5-4f15df25d87f 1/7/2015 8:39 AM 5463bd7b-5704-4f1a-ad33-88514abf8f39 1/7/2015 8:20 AM 47363884-6279-4865-a608-89c10834a462 1/6/2015 12:50 PM b84b8974-8f82-41d3-9c0b-6001945d9429 1/5/2015 5:35 PM a681a50d-21b5-42ca-9ea4-b4fdd6d2b6d0 1/5/2015 3:48 PM 56033be3-7f07-4c55-a87e-3581d18fb5fc 1/5/2015 3:47 PM 66280f10-0e7e-4697-a759-cd01770053c5 1/5/2015 2:39 PM ca6b59d7-27a3-43ff-8475-c23e154701ff 1/2/2015 2:03 PM 98cd87bc-a365-44cb-8714-9b40a4bb593b 12/30/2014 1:21 PM 570b445d-cce8-491d-944b-6b3a4ff23a3b 12/30/2014 1:06 PM 467e34c5-a9a7-4c9c-b9d7-23c3c9859254 12/23/2014 2:41 PM 42641d81-3430-40ac-8e47-d754bc88f770 12/17/2014 3:20 PM a24b31b7-67e9-4125-aef6-1ddf9a8d64d6 12/10/2014 4:06 PM
I've heard that other people have success with turning off Flash's "Protected mode". On the other hand, that may have downsides of its own (I'm not familiar enough with Flash to tell you either way - please do research before following this advice :-) ). Other than that, yes, we would like this fixed also, but the lack of specific steps to reproduce and the fact that the crashes themselves are in Flash mean that it's difficult for us to get that to happen.
I believe I'm getting the same bug, except that I'm on beta build and a different crash thread. Been having this problem for months though.. https://crash-stats.mozilla.com/report/index/03698540-65b2-4e24-af1d-73d452150121
I guess you use the Firefox ESR Version? Even when I think this shouldn't change anything to your Flash problems, I would suggest you to update your FF to the latest 31.xESR Version and Flash again to also the latest version. I see in you list of "Submitted Crash Reports" that there are a lot of crashes not send out. Thats normally crashes that are not actionable without more informations to reproduce. But you can send them out anyway to see the exact signature. All crashes not starting with a "bp-" are not send out yet. If you can't provide steps to reproduce, this is a dup of Bug 774281, or Bug 789379. If you can provide steps to reproduce your crashes, feel free to open this bug again. Btw.: The next ESR Version is 38.0 and have a planed release on 2015-05-12. So maybe this version will fix your problems when you can't provide steps to reproduce this crash with FF31.xESR.
3 years ago