1121135 - mp4 video on www.crashplan.com generates graphics error dialog

Reporter

Description

•

9 years ago

Attached file crashplangraphicsconsole.log — Details

I am using Firefox 38.0 Nightly.

I navigate to http://www.crashplan.com, and after a few seconds, I get an alert which says:

"A graphics problem has been detected.

Click “Report” to submit a report about this problem to Apple. This information is collected anonymously. You won't be contacted about this report.

Ignore Report"

As long as I stay on this page, I get this alert every few seconds.

The Mac console log is attached. The first few lines:

1/13/15 14:12:53.000 kernel[0]: firefox (map: 0xffffff803a03f780) triggered DYLD shared region unnest for map: 0xffffff803a03f780, region 0x7fff86c00000->0x7fff86e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
1/13/15 14:12:53.348 firefox[61603]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
1/13/15 14:12:53.359 firefox[61603]: 0   CarbonCore                          0x00007fff91e5bdc3 ___Gestalt_SystemVersion_block_invoke + 113
1/13/15 14:12:53.359 firefox[61603]: 1   libdispatch.dylib                   0x00007fff86621c13 _dispatch_client_callout + 8
1/13/15 14:12:53.359 firefox[61603]: 2   libdispatch.dylib                   0x00007fff86621b26 dispatch_once_f + 117
1/13/15 14:12:53.359 firefox[61603]: 3   CarbonCore                          0x00007fff91e044da _Gestalt_SystemVersion + 987
1/13/15 14:12:53.359 firefox[61603]: 4   CarbonCore                          0x00007fff91e040c7 Gestalt + 144
1/13/15 14:12:53.359 firefox[61603]: 5   XUL                                 0x0000000104162e26 _cairo_quartz_surface_create_internal + 294
1/13/15 14:12:53.359 firefox[61603]: 6   XUL                                 0x00000001041633c7 _moz_cairo_quartz_surface_create_for_data + 311
1/13/15 14:12:55.287 firefox[61603]: GetDYLDEntryPointWithImage(/System/Library/Frameworks/AppKit.framework/Versions/Current/AppKit,_NSCreateAppKitServicesMenu) failed.
1/13/15 14:12:55.320 CoreServicesUIAgent[60695]: unexpected message <OS_xpc_error: <error: 0x7fff74cc0c60> { count = 1, contents =
     "XPCErrorDescription" => <string: 0x7fff74cc0f70> { length = 18, contents = "Connection invalid" }
}>
1/13/15 14:12:55.000 kernel[0]: firefox (map: 0xffffff80280234b0) triggered DYLD shared region unnest for map: 0xffffff80280234b0, region 0x7fff86c00000->0x7fff86e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
1/13/15 14:12:55.757 firefox[61606]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
1/13/15 14:12:55.767 firefox[61606]: 0   CarbonCore                          0x00007fff91e5bdc3 ___Gestalt_SystemVersion_block_invoke + 113
1/13/15 14:12:55.767 firefox[61606]: 1   libdispatch.dylib                   0x00007fff86621c13 _dispatch_client_callout + 8
1/13/15 14:12:55.767 firefox[61606]: 2   libdispatch.dylib                   0x00007fff86621b26 dispatch_once_f + 117
1/13/15 14:12:55.768 firefox[61606]: 3   CarbonCore                          0x00007fff91e044da _Gestalt_SystemVersion + 987
1/13/15 14:12:55.768 firefox[61606]: 4   CarbonCore                          0x00007fff91e040c7 Gestalt + 144
1/13/15 14:12:55.768 firefox[61606]: 5   XUL                                 0x00000001035b4e26 _cairo_quartz_surface_create_internal + 294
1/13/15 14:12:55.768 firefox[61606]: 6   XUL                                 0x00000001035b53c7 _moz_cairo_quartz_surface_create_for_data + 311
1/13/15 14:13:04.298 firefox[61606]: GVA warning: oold enabled for 1440x704 and num_ref_frames = 1, force to 0
1/13/15 14:13:04.301 firefox[61606]: AVF warning: PPDithering unsupported pixel type, ditherEnable:1, destination 420f
1/13/15 14:13:09.000 kernel[0]: 0000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000200
1/13/15 14:13:09.000 kernel[0]: 0x0001a2a0  :  0x00080000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a2c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a2e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a300  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a320  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a340  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x52b76bda 0x00000006
1/13/15 14:13:09.000 kernel[0]: 0x0001a360  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a380  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a3a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a3c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a3e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a400  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a420  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a440  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a460  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a480  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a4a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a4c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a4e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a500  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a520  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a540  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a560  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a580  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a5a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a5c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a5e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a600  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a620  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a640  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a660  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a680  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a6a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a6c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a6e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a700  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a720  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a740  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a760  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a780  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a7a0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a7c0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: 0x0001a7e0  :  0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
1/13/15 14:13:09.000 kernel[0]: OTHER MMIO Registers
1/13/15 14:13:09.000 kernel[0]: -------------------------------------------------
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_DFSM                      : 0x20000002
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_DSSM                      : 0x00000001
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_DPFC_CONTROL_SA           : 0x00000000
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_DPFC_CPU_FENCE_OFFSET     : 0x00000000
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_TILECTL                   : 0x00000000
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MISC0                     : 0x00000000
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MGGC                      : 0x00000000
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MTOLUD                    : 0x7fa00001
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GFX_FLSH_CNTL             : 0x00000211
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MTOUUD                    : 0x7f600001
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MBDSM                     : 0x7ba00001
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_MBGSM                     : 0x7b800001
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD0                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD1                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD2                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD3                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD4                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD5                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD6                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD7                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD8                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD9                    : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD10                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD11                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD12                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD13                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD14                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: SYSCONFIG_GTVTD15                   : 0xffffffff
1/13/15 14:13:09.000 kernel[0]: ===========================================================================
1/13/15 14:13:09.000 kernel[0]: End Hang Analysis
1/13/15 14:13:09.000 kernel[0]: ===========================================================================
1/13/15 14:13:09.000 kernel[0]: Trying restart GPU ...
1/13/15 14:13:09.312 firefox[61606]: GVA warning: oold enabled for 1440x704 and num_ref_frames = 1, force to 0
1/13/15 14:13:09.314 firefox[61606]: AVF warning: PPDithering unsupported pixel type, ditherEnable:1, destination 420f
1/13/15 14:13:09.317 firefox[61606]: GVA warning: oold enabled for 1440x704 and num_ref_frames = 1, force to 0
1/13/15 14:13:09.318 firefox[61606]: AVF warning: PPDithering unsupported pixel type, ditherEnable:1, destination 420f
1/13/15 14:13:09.320 firefox[61606]: GVA warning: oold enabled for 1440x704 and num_ref_frames = 1, force to 0
1/13/15 14:13:09.320 firefox[61606]: AVF warning: PPDithering unsupported pixel type, ditherEnable:1, destination 420f
1/13/15 14:13:09.327 DumpGPURestart[61607]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2015-01-13-141309_Syd-Polks-Mozilla-MBP-2.gpuRestart

Syd Polk :sydpolk

Reporter

Updated

•

9 years ago

Summary: Visisting www.crashplan.com generates graphics error dialog → Visiting www.crashplan.com generates graphics error dialog

Syd Polk :sydpolk

Reporter

Comment 1

•

9 years ago

This happens on Beta (35), Aurora (36), and Nightly (38).

Graphics section of about:support:

Graphics
Device ID	0x fe9
GPU Accelerated Windows	1/1 OpenGL (OMTC)
Vendor ID	0x10de
WebGL Renderer	NVIDIA Corporation -- NVIDIA GeForce GT 750M OpenGL Engine
windowLayerManagerRemote	true
AzureCanvasBackend	quartz
AzureContentBackend	quartz
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0

Version: unspecified → 35 Branch

Jeff Muizelaar [:jrmuizel]

Comment 2

•

9 years ago

How about 34 or 31?

Syd Polk :sydpolk

Reporter

Comment 3

•

9 years ago

Does NOT happen on 34 or 31.

Syd Polk :sydpolk

Reporter

Comment 4

•

9 years ago

Does not happen on any of my other machines (1 Mac and 2 Windows)

Milan Sreckovic [:milan] (needinfo for best results)

Comment 5

•

9 years ago

Is there a Mozilla crash report, or just the Apple one?

Syd Polk :sydpolk

Reporter

Comment 6

•

9 years ago

Firefox itself is still up underneath this alert, so there are no firefox crash reports listed in about:crashes.

Milan Sreckovic [:milan] (needinfo for best results)

Comment 7

•

9 years ago

Running with E10S?

Milan Sreckovic [:milan] (needinfo for best results)

Comment 8

•

9 years ago

What flavour is the Mac that does have a problem? Can you force it to use discrete vs. integrated graphics (e.g., with something like gfxCardStatus), and do you get the same problem with both?

Syd Polk :sydpolk

Reporter

Comment 9

•

9 years ago

No e10s.

Syd Polk :sydpolk

Reporter

Comment 10

•

9 years ago

Hardware Overview:

  Model Name:	MacBook Pro
  Model Identifier:	MacBookPro11,3
  Processor Name:	Intel Core i7
  Processor Speed:	2.6 GHz
  Number of Processors:	1
  Total Number of Cores:	4
  L2 Cache (per Core):	256 KB
  L3 Cache:	6 MB
  Memory:	16 GB
  Boot ROM Version:	MBP112.0138.B11
  SMC Version (system):	2.19f12
  Serial Number (system):	C02M901WFD59
  Hardware UUID:	AFF296D7-7945-598E-826C-336FB0B36C5F

Syd Polk :sydpolk

Reporter

Comment 11

•

9 years ago

So how do I use gfxCardStatus? Time to Google...

Syd Polk :sydpolk

Reporter

Comment 12

•

9 years ago

https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=a71337656d0c&tochange=9da9ea6bd08e

Ralph made this commit. Adding him to the CC list.

Milan Sreckovic [:milan] (needinfo for best results)

Comment 13

•

9 years ago

10.10?  I'm worried about this:
1/13/15 14:12:53.348 firefox[61603]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Syd Polk :sydpolk

Reporter

Comment 14

•

9 years ago

Using gfxCardStatus, I get the same problem with both modes.

Syd Polk :sydpolk

Reporter

Comment 15

•

9 years ago

If I set "media.fragmented-mp4.exposed" to false, the problem goes away.

Ralph Giles (:rillian)

Comment 16

•

9 years ago

The commit from comment #12 and the pref from comment #15 both enable native playback of mp4 video using the stagefright demuxer and Apple's decoder frameworks. Despite the confusing name of the pref, this isn't specific to MSE or mp4 fragments.

Given the error it sounds like this is a problem in the Apple decoder or graphics driver with video frames  composited from that new code path in gecko.

FWIW the site works fine with my early 2013 macbook pro, MacOS X 10.8.5, NVIDIA GeForce GT 650M.

Can you reproduce loading just one of the embedded videos from the site? E.g. https://www.code42.com/img/video/crashplan/detailed-features-banner.mp4

Syd Polk :sydpolk

Reporter

Comment 17

•

9 years ago

Indeed. https://www.code42.com/img/video/crashplan/detailed-features-banner.mp4 causes the problem when media.fragemented-mp4.exposed is set to true. When I set it to true and ran just that video, it prompted me to activate QuickTime, and then ran the video fine.

Ralph Giles (:rillian)

Comment 18

•

9 years ago

detailed-features-banner.mp4 is 1440x696 instead of 1440x704 like the frame in the log. Maybe we're just rounding up to the nearest 16.

Kartikaya Gupta (email:kats@mozilla.staktrace.com)

Updated

•

9 years ago

Whiteboard: [gfx-noted]

Jeff Muizelaar [:jrmuizel]

Updated

•

9 years ago

Component: Graphics → Video/Audio

Milan Sreckovic [:milan] (needinfo for best results)

Updated

•

9 years ago

Whiteboard: [gfx-noted]

Syd Polk :sydpolk

Reporter

Updated

•

9 years ago

Blocks: MSE

Ralph Giles (:rillian)

Comment 19

•

9 years ago

Jeff, can you share any details on why you think this is the video decoder and not the compositor.

Flags: needinfo?(jmuizelaar)

Jeff Muizelaar [:jrmuizel]

Comment 20

•

9 years ago

(In reply to Ralph Giles (:rillian) from comment #19)
> Jeff, can you share any details on why you think this is the video decoder
> and not the compositor.

Just a guess really. The compositor doesn't really do anything too special for video, but it could still be tickling something.

Flags: needinfo?(jmuizelaar)

Summary: Visiting www.crashplan.com generates graphics error dialog → mp4 video on www.crashplan.com generates graphics error dialog

Sheila Mooney

Updated

•

9 years ago

Priority: -- → P2

Sheila Mooney

Updated

•

9 years ago

Priority: P2 → P1

Syd Polk :sydpolk

Reporter

Comment 21

•

9 years ago

They changed the site. No video plays any more. The specific URL referenced plays a green video now.

Syd Polk :sydpolk

Reporter

Updated

•

9 years ago

Status: NEW → RESOLVED

Closed: 9 years ago

Resolution: --- → WORKSFORME

Alain COLLET

Comment 22

•

9 years ago

Same problem with my videos, for exemple on this page :
http://www.alain-collet.com/Cuba/source/235.html
With Firefox 38.0.1 on an i5 iMac with Mac OS X 10.10.3 it plays only music and sometimes crashes the Mac
Seems related to Bug 1092138